Odd Issue with New Build

[AronBeagley]

I am building a computer for a friend. it has

Ryzen 7 3700X

G.Skill ddr 4 32gb

Sapphire Radeon 5700xt

650W power supply

970 Evo M.2 ssd

Aorus b550 pro ac

The issue I am having,

The computer posts to the options BIOS, Boot Menu, and Q-Flash.

However it will not allow me to open anything. I have tried opening all of the options but it doesn't work. It acts as though it isn't recognizing the keyboard. The keyboard light up. I've tried all of the usb ports on the pc to see if it was the slots. The keyboard lights up in all of the slots. I am using said keyboard to write this post. I read somewhere to pull the CMOS battery and see if that would fix it. It did not work. Please help.

[tarfeef101]

Some combinations of keyboards, USB ports, and Motherboards have issues in bios. Often the keyboard only works with new protocols like usb2 or newer, but the bios only supports 1.1. Some keyboards like the Corsair k70 series actually have a switch that disable some functionality to put it in a lower mode so it works. 

 

You may want to see if your keyboard has such a switch, try different usb ports, or get another, more basic keyboard to use

[AronBeagley]

20 hours ago, tarfeef101 said:

Some combinations of keyboards, USB ports, and Motherboards have issues in bios. Often the keyboard only works with new protocols like usb2 or newer, but the bios only supports 1.1. Some keyboards like the Corsair k70 series actually have a switch that disable some functionality to put it in a lower mode so it works. 

 

You may want to see if your keyboard has such a switch, try different usb ports, or get another, more basic keyboard to use

Thank you I will try that!