Retailer rma troubles.

[Bluuz]

Three months ago, my Corsair ax 860i suddenly died and I had to rma it, the psu was less than a year old when tragedy struck. Fortunately (or not) the retailer had a manufacturers warranty on it and said they would handle the rma for me, free of charge. 

 

Fast forward two weeks and I messaged them to inquire about the status of my rma. Turns out they had yet to even send it out to Corsair. Fortunately, the rep I talked to personally made sure to get on the case. After that, I messaged the retailer in two week intervals to check on the progress. initially, they told me to give it six or eight weeks. It's now ten weeks in and in the latest message, they essentially said "don't call us, we'll call you." 

 

Aside from not doing an rma through them again, what can I do in a situation like this?

[chicksoup]

Three months ago, my Corsair ax 860i suddenly died and I had to rma it, the psu was less than a year old when tragedy struck. Fortunately (or not) the retailer had a manufacturers warranty on it and said they would handle the rma for me, free of charge. 

 

Fast forward two weeks and I messaged them to inquire about the status of my rma. Turns out they had yet to even send it out to Corsair. Fortunately, the rep I talked to personally made sure to get on the case. After that, I messaged the retailer in two week intervals to check on the progress. initially, they told me to give it six or eight weeks. It's now ten weeks in and in the latest message, they essentially said "don't call us, we'll call you." 

 

Aside from not doing an rma through them again, what can I do in a situation like this?

I would just go to the store and ask for my money back...I'm not sure what the legal situation is though, but if they are breaking any laws you could work with a lawyer, but I'm not sure if it's worth it for a PSU

[X1XNobleX1X]

Three months ago, my Corsair ax 860i suddenly died and I had to rma it, the psu was less than a year old when tragedy struck. Fortunately (or not) the retailer had a manufacturers warranty on it and said they would handle the rma for me, free of charge. 

 

Fast forward two weeks and I messaged them to inquire about the status of my rma. Turns out they had yet to even send it out to Corsair. Fortunately, the rep I talked to personally made sure to get on the case. After that, I messaged the retailer in two week intervals to check on the progress. initially, they told me to give it six or eight weeks. It's now ten weeks in and in the latest message, they essentially said "don't call us, we'll call you." 

 

Aside from not doing an rma through them again, what can I do in a situation like this?

Normally Corsair supplies a slip saying "return it to us first, not the store" 

Corsair are amazing with RMAs, they sent me a postage label, I sent it to them, and two days later I had my keyboard again.

You should of opened a RMA ticket with Corsair not the store you bought it from.

 

I remember I had a problem with my Asus soundcard, they said "yeah, we will send it to them" two weeks later I call them: " We still haven't got it" Another two weeks " sorry we don't know what has happened, will will give you instore credit. "

[tobben]

just go directly to corsair, screw the store, stores always act like this, but in corsairs case you will probably have to pay to ship the item to them.

[Le Lion de Barreras]

Visit or call to return them your PSU or file a complaint. After you get your PSU, RMA it via Corsair instead.

[JordanCormack]

I had a problem with a Sandisk SSD that was over a year old, instead of sending it back to Sandisk (from the UK to the Czech Republic) I chose to send it back to Scan, it was there well over a month during which they offered me replacement drives only to tell me they were out of stock and if I wanted a refund they would have given me £24 instead of the £65 I paid. Always best to send back to the manufacturer.

[Antistatic12]

Next time just as the red slip in most corsair products says, send it to Corsair.
Ask the retailer to send it back to you, then send it to corsair.