Sound issue

[Avazush]

Hi, I have weird issue that I need assist with.

I've got new motherboard and cpu after my 2700x died, currently using 3700x and gigabyte b550 gaming x v2.

 

The issue is with the sound, when I plug the speakers to the rear entry, I only ear sound from the right speaker, however, when the speakers plugged to the front entry I hear sound only from the left speaker.

 

Form the sound setting all seems to configured as needed and the balance is equal on both speaker L and R sides.

 

Any idea for what can be the issue here?

[HanZie82]

Make sure the front panel sound connector is connected correctly.

[Avazush]

13 minutes ago, HanZie82 said:

Make sure the front panel sound connector is connected correctly.

I've disconnected the front panel sound, but still the same issue, when the cable plugged to the rear entry it only play sound from the left speaker.

[LpoolTech]

could you post some pictures of your back panel audio?

 

[Avazush]

6 minutes ago, LpoolTech said:

could you post some pictures of your back panel audio?

 

 

[LpoolTech]

1 minute ago, Avazush said:

 

ok all looks as it should. It would be very strange for the motherboard audio to be broken out of the box. Can you test your speakers by connecting them to other device and checking if they work appropriately?

[Avazush]

1 minute ago, LpoolTech said:

ok all looks as it should. It would be very strange for the motherboard audio to be broken out of the box. Can you test your speakers by connecting them to other device and checking if they work appropriately?

Did it before opening this thread, the strange this was the fact that the rear entry sounded only in the left speaker and front panel entry sounded only the right speaker....

[HanZie82]

5 minutes ago, Avazush said:

Did it before opening this thread, the strange this was the fact that the rear entry sounded only in the left speaker and front panel entry sounded only the right speaker....

That is indeed very strange.
Are you using a headset connector maybe? (Most motherboards dont accept those and use only 3-pole version)

If not maybe the board is broken.

[LpoolTech]

Just now, HanZie82 said:

That is indeed very strange.
Are you using a headset connector maybe?

If not maybe the board is broken.

was just about to ask the same

[Avazush]

1 minute ago, HanZie82 said:

That is indeed very strange.
Are you using a headset connector maybe?

If not maybe the board is broken.

Using the regular one...

[HanZie82]

Just now, Avazush said:

Using the regular one...

Then im out of idea's.

RMAing an (easy enough) option?

[Avazush]

Just now, HanZie82 said:

Then im out of idea's.

RMAing an (easy enough) option?

Yep, I guess that the next step...

 

Thanks for the help.