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usb ports not working

So I got a new USB device and I thought I had 4 more working usb ports in addition to the 4 working ones. So I get back home plug that bad boy in and all I get is the "USB device not recognized", tried all 4 of the free USB ports multiple times and it just doesn't work. Then I unplugged my keyboard and plugged in the new device and it works just fine. So I plug in the keyboard in one of the 4 free ports - it doesn't work. What is happening?

 

The 2 not working ones are on the motherboard and they are colored in this nice shade of aqua. And the other 2 not working ones are on the case front panel, both being USB 3.2 Gen 1. What is causing this?

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