5700xt troubles...

[Terabon]

Hi guys I've been using my PowerColor 5700xt Red Dragon for a little over 6 months playing on and off some e-sports titles and Remnant: From the Ashes. However in the 6 months since I've bought this gpu, I've had nothing but problems coming my way 
Brief explanation on the problems I'm having
1. when doing almost anything (be it playing games or just watching videos), i would sometimes have random blackscreens followed by a restart on my system

2. when playing league of legends, there are times where I've had this issue of the game just showing so many artifacting on screen that it becomes kind of unplayable.

3. anytime i play a unreal engine game, I've always gotten this issue "D3D device being lost" (especially so for Remnant: From the Ashes)

Things I have tried to remedy the problem

1. Switching a power supply

2. reverting everything to stock settings(cpu, ram, disabling PBO on my cpu, radeon automatic oc reverting to default)

3. using 2 power cables for my 5700xt instead of 1 daisy chained cable

4. undervolting my gpu

5. disabling freesync and any other settings in radeon control panel

6. reducing my screen resolution to 1080p

7. trying different monitors

8. reinstalling windows

9. re-installing drivers on windows using DDU

10. Sending the gpu back via official distributer here(Ban Leong Technologies Ltd here in Singapore)

I'm really at my wits end here knowing that I dropped cash to purchase this card thinking it would be a good replacement for my old gpu but only to have all this issues keeping me from being able to play anything on my computer without having to deal with so much frustration 

side note: does anyone know what they actually did to my gpu in terms of fixing as I don't quite get what sort of fix they have done.

 

Current system specs:

Ryzen 7 3700x

Gigabyte x570 Arorus Elite

32GB Gskill Trident Z Neo 3600mhz

Enermax Liqfusion 240mm radiator

PowerColor 5700xt Red Dragon

SuperFlower Leadex III 650w psu

250GB transcend nvme SSD

4tb Seagate HDD

[BTGbullseye]

Sounds like you just got two bad cards in a row... It sucks, but it does happen.

[viking_power]

It took 2 RMA's for asrock to get me a working 5700xt. 3rd card has been fine so far.

[Mark Kaine]

3 hours ago, BTGbullseye said:

Sounds like you just got two bad cards in a row... It sucks, but it does happen.

Sounds more like they just send his old card back. ¯\_(ツ)_/¯

 

"same item same serial" 

[Mark Kaine]

22 hours ago, Terabon said:

I don't quite get what sort of fix they have done

They didn't do anything from the looks of it... 

 

I don't know how it goes in Singapore but here in Germany I'd tell them to A) replace the card with a new one or B) issue a refund for the full buying price. 

[Terabon]

9 hours ago, Mark Kaine said:

Sounds more like they just send his old card back. ¯\_(ツ)_/¯

 

"same item same serial" 

thats a bummer.... it took them 6 weeks to give me a replacement......

[Terabon]

9 hours ago, Mark Kaine said:

They didn't do anything from the looks of it... 

 

I don't know how it goes in Singapore but here in Germany I'd tell them to A) replace the card with a new one or B) issue a refund for the full buying price. 

I wish we had that kind of consumer respect here in Singapore, how distributers do it here is, "Oh your product isn't working, well you can either accept to wait for 6 weeks or F*** Off."

[Terabon]

That would be a huge bummer if that was so but at this point I'm honestly really tired of dealing with them seeing as their customer support couldn't be half bothered with getting my device back asap

[Terabon]

9 hours ago, viking_power said:

It took 2 RMA's for asrock to get me a working 5700xt. 3rd card has been fine so far.

I might try to go for a second round of RMA, heres hoping that they actually give me a replacement for this cursed card 

[Mark Kaine]

43 minutes ago, Terabon said:

thats a bummer.... it took them 6 weeks to give me a replacement......

Well I didn't say it's faster here, though it usually is, but they don't just send you the same card back without fixing anything whatsoever... Usually, in most cases, you simply get a new card, it's much easier for the seller, and they can just give it back to the manufacturer... 

[viking_power]

6 hours ago, Terabon said:

I might try to go for a second round of RMA, heres hoping that they actually give me a replacement for this cursed card 

I hope so. The nightmare that was my 5700xt has made me very gun shy about amd and asrock gpu's. 

[BTGbullseye]

9 hours ago, viking_power said:

I hope so. The nightmare that was my 5700xt has made me very gun shy about amd and asrock gpu's. 

And here I am with no issues with ASRock in any way. (including the GPU, which is ASRock manufactured)