GPU crashing

[Nhan Nguyen]

I just finished building my PC around 1 month ago and I got the gigabyte 5700xt none OC rev 1 for GPU. Due to some reason, it keep crashing when I run games. Even light game like Valorant couldn't even run normally, it crashes around 15 min in the game. I did download the radeon software to monitor it and the only I tune is the fans speed and power limit. Is there anything that I should do or download to help with this issue?

[RAS_3885]

2 hours ago, Nhan Nguyen said:

I just finished building my PC around 1 month ago and I got the gigabyte 5700xt none OC rev 1 for GPU. Due to some reason, it keep crashing when I run games. Even light game like Valorant couldn't even run normally, it crashes around 15 min in the game. I did download the radeon software to monitor it and the only I tune is the fans speed and power limit. Is there anything that I should do or download to help with this issue?

Start simple with a clean re-installation of the drivers. Use DDU to totally remove the old ones first.

 

Have you checked temps prior to crashing? Are they normal?

[Nhan Nguyen]

@RAS_3885 the temp is around 60C max and 50C min. Do you have a link to DDU bc I'm not familiar with any of this stuff yet? For the "drivers," you mean the Radeon software (cuz I'm using AMD radeon)? If so, should I download it on the manufacture website (gigabyte) or the AMD website? 

[Nhan Nguyen]

On 11/4/2020 at 12:07 PM, RAS_3885 said:

Start simple with a clean re-installation of the drivers. Use DDU to totally remove the old ones first.

 

Have you checked temps prior to crashing? Are they normal?

Update: I download DDU from guru and did as instructed by the application. Then I download the Radeon software from adm.com. Still crashes

[RAS_3885]

On 11/8/2020 at 8:00 PM, Nhan Nguyen said:

@RAS_3885 the temp is around 60C max and 50C min. Do you have a link to DDU bc I'm not familiar with any of this stuff yet? For the "drivers," you mean the Radeon software (cuz I'm using AMD radeon)? If so, should I download it on the manufacture website (gigabyte) or the AMD website? 

Temps are not the issue then.

43 minutes ago, Nhan Nguyen said:

Update: I download DDU from guru and did as instructed by the application. Then I download the Radeon software from adm.com. Still crashes

I'm not familiar with AMD, so assuming Radeon software is the driver package then you have the right one. https://www.amd.com/en/support

 

OS up-to-date? Any other programs running in the background while gaming? Can you test your GPU in another system (friend, family, etc.) or test another GPU in your system? Just trying to narrow down what works or what doesn't.

 

What PSU do you have?

 

Actually, please just list full system specs.

[Nhan Nguyen]

4 minutes ago, RAS_3885 said:

Temps are not the issue then.

I'm not familiar with AMD, so assuming Radeon software is the driver package then you have the right one. https://www.amd.com/en/support

 

OS up-to-date? Any other programs running in the background while gaming? Can you test your GPU in another system (friend, family, etc.) or test another GPU in your system? Just trying to narrow down what works or what doesn't.

 

What PSU do you have?

 

Actually, please just list full system specs.

Specs:

ASUS ROG strix B450F gaming

ryzen 5 3600xt with stock cooler

gigabyte 5700xt rev 1.0 (tuned fans to keep up with temp when gaming)

trident z rgb 2x8gb DDR4-3200mhz

WDB 500gb nvme m.2 SSD (window drive and motherboard's drivers)

seagate 2tb HDD (game libraries)

gigabyte 750watts 80+ gold psu

 

I did download the driver from the site you linked, newest version is 20.11.1. OS update is up to date, I even download a couple driver update scan to check see if any of my drivers are behind and all of them are up to date. When gaming, programs are running in the background are rgb controller like icue, g skill rgb, and fusion 2.0 for gigabyte, wallpaper engine, and games vendors like steam and epic games.

The attachment below is the prompt I get every time I try to run Valorant, even when I set the graphic settings to medium/low. 

Earlier today when I attempt to relaunch the game after the prompt shows up, the whole display acted up. The prompt below become stretched and wouldn't exit out, I try alt+tab to use task manager and the whole screen become red and has spots with weird color. This is the 2nd time I got this too. But I'll try use the GPU in a diff PC and see if it is the hardware or the software is causing the problem.

[RAS_3885]

1 hour ago, Nhan Nguyen said:

Specs:

ASUS ROG strix B450F gaming

ryzen 5 3600xt with stock cooler

gigabyte 5700xt rev 1.0 (tuned fans to keep up with temp when gaming)

trident z rgb 2x8gb DDR4-3200mhz

WDB 500gb nvme m.2 SSD (window drive and motherboard's drivers)

seagate 2tb HDD (game libraries)

gigabyte 750watts 80+ gold psu

 

I did download the driver from the site you linked, newest version is 20.11.1. OS update is up to date, I even download a couple driver update scan to check see if any of my drivers are behind and all of them are up to date. When gaming, programs are running in the background are rgb controller like icue, g skill rgb, and fusion 2.0 for gigabyte, wallpaper engine, and games vendors like steam and epic games.

The attachment below is the prompt I get every time I try to run Valorant, even when I set the graphic settings to medium/low. 

Earlier today when I attempt to relaunch the game after the prompt shows up, the whole display acted up. The prompt below become stretched and wouldn't exit out, I try alt+tab to use task manager and the whole screen become red and has spots with weird color. This is the 2nd time I got this too. But I'll try use the GPU in a diff PC and see if it is the hardware or the software is causing the problem.

Certainly sounds like the display driver isn't playing nice with Valorant. I'm not expecting it's a hardware issue since you say this is the only game that has the issue.

 

Is there an updated VBIOS/firmware available for you GPU? Gigabytes website should have that info (assuming it's even something you can update yourself, I don't know for sure).

 

Did you try all the remaining troubleshooting steps from the link in the error message?

 

After that, try disabling all background programs that you can while running the game. If it still crashes then I'd try re-installing the game. If none of that works then I'm not sure what you can try next...

[Nhan Nguyen]

1 hour ago, RAS_3885 said:

Certainly sounds like the display driver isn't playing nice with Valorant. I'm not expecting it's a hardware issue since you say this is the only game that has the issue.

 

Is there an updated VBIOS/firmware available for you GPU? Gigabytes website should have that info (assuming it's even something you can update yourself, I don't know for sure).

 

Did you try all the remaining troubleshooting steps from the link in the error message?

 

After that, try disabling all background programs that you can while running the game. If it still crashes then I'd try re-installing the game. If none of that works then I'm not sure what you can try next...

Sorry I didn't mentioned specifically. Apex legends also crashes too, gta and even csgo. I did check on gigabyte website and they have the radeon software that is on amd.com. But I'm not quite sure about VBIOS/firmware, I'll check it again. But I noticed that before I download drivers for my motherboard, nothing crashes, but after shortly after I did, thats when I start experiencing stuttering and flickering then crashing later on.

The troubleshooting message is just some basic way to troubleshoot and I did those already and they didn't solve anything.

Regardless, thank you for you effort for a stranger like me. I appreciate it alot.

[RAS_3885]

1 minute ago, Nhan Nguyen said:

Sorry I didn't mentioned specifically. Apex legends also crashes too, gta and even csgo. I did check on gigabyte website and they have the radeon software that is on amd.com. But I'm not quite sure about VBIOS/firmware, I'll check it again. But I noticed that before I download drivers for my motherboard, nothing crashes, but after shortly after I did, thats when I start experiencing stuttering and flickering then crashing later on.

The troubleshooting message is just some basic way to troubleshoot and I did those already and they didn't solve anything.

Regardless, thank you for you effort for a stranger like me. I appreciate it alot.

AMD does have a reputation for driver instability issues, which seems like what you're experiencing here. I hope you can get it sorted eventually.

[Nhan Nguyen]

I wonder is there a way to involve the man himself, Linus in this? I'm sure he gotta have something under his sleeves.