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This motherboard?

https://www.msi.com/Motherboard/MPG-X570-GAMING-EDGE-WIFI
 

-what OS are you running? 
-is this a new build where they never worked?  If so are there OTHER things that are also not working?

-if it was working then stopped what were the conditions under which this happened?

 

Not a pro, not even very good.  I’m just old and have time currently.  Assuming I know a lot about computers can be a mistake.

 

Life is like a bowl of chocolates: there are all these little crinkly paper cups everywhere.

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You can enable and disable USB ports in the UEFI, see if you accidently changed something and revert changes. 

If that doesn't work: Shut the computer down, disconnect the power supply from the wall, ground yourself (you can do this by touching a metal part of your case), pull out the CMOS battery, wait a little bit, plug it back in, boot up the computer and see if it is working. If this is a brand new board and this doesn't fix the issue, RMA it. 

Fuck you scalpers, fuck you scammers, fuck all of you jerks that charge way too much to tech-illiterate people. 

Unless I say I am speaking from experience or can confirm my expertise, assume it is an educated guess.

Current setup: Ryzen 5 3600, MSI MPG B550, 2x8GB DDR4-3200, RX 5600 XT (+120 core, +320 Mem), 1TB WD SN550, 1TB Team MP33, 2TB Seagate Barracuda Compute, 500GB Samsung 860 Evo, Corsair 4000D Airflow, 650W 80+ Gold. Razer peripherals. 

Also have a Alienware Alpha R1: i3-4170T, GTX 860M (≈ a 750 Ti). 2x4GB DDR3L-1600, Crucial MX500

My past and current projects: VR Flight Sim: https://pcpartpicker.com/user/nathanpete/saved/#view=dG38Jx (Done!)

A do it all server for educational use: https://pcpartpicker.com/user/nathanpete/saved/#view=vmmNcf (Cancelled)

Replacement of my friend's PC nicknamed Donkey, going from 2nd gen i5 to Zen+ R5: https://pcpartpicker.com/user/nathanpete/saved/#view=WmsW4D (Done!)

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