PLEASE HELP

[KappaGod23]

Hello guys please I need help 

 

I just buy the b450 tomahawk max I have gskill trident z RGB evga 550 power supply gtx 1060 and a ryzen 7 1700. 

 

Only the motherboard is new I just open it today and it was the first time it boot I have one problem it doesn't detect the one dim of my rams I have 2x8 total 16 and it doesn't detect it the 1 it goes inside the bios and says that I have 8gb but you can see that it detect my dim on the motherboard. I try to change it 2-4 1-3 I try the opposite way I remove battery nothing I boot into bios with a ssd of my secondary pc to see and it says I have 16gb but the usage is 8 what I can do please help me. (I have the latest bios ) 

 

From my experience I think the problem is the cpu the memory controller from the cpu I have test on intel system 8700k my rams and is working what do you think ? Help me please thanks and have a nice day 

 

[Chris Pratt]

What's the specs on the RAM? 

[Fasauceome]

10 minutes ago, KappaGod23 said:

From my experience I think the problem is the cpu the memory controller from the cpu

It could be that but also the motherboard, you should RMA the CPU first and hopefully that solves it 

 

It's strange, usually when dimm detection is not working properly the computer fails to boot.

[KappaGod23]

19 minutes ago, Chris Pratt said:

What's the specs on the RAM? 

G.Skill TridentZ RGB 16GB DDR4-3200MHz (F4-3200C16D-16GTZR)

[KappaGod23]

20 minutes ago, Fasauceome said:

It could be that but also the motherboard, you should RMA the CPU first and hopefully that solves it 

 

It's strange, usually when dimm detection is not working properly the computer fails to boot.

I don't think the motherboard will have a problem is brand new what you think should I buy other modules of ram or should I buy new cpu e.g ryzen 5 3600x 

[Fasauceome]

1 hour ago, KappaGod23 said:

I don't think the motherboard will have a problem is brand new what you think should I buy other modules of ram or should I buy new cpu e.g ryzen 5 3600x 

was this ram working properly with this CPU and a different motherboard?

[KappaGod23]

5 hours ago, Fasauceome said:

was this ram working properly with this CPU and a different motherboard?

If you mean the 3600x then yes 1700 nope I have search a lot and I saw that first gen ryzen has problems of ram and btw my mistake I didn't notice it's not on the qvl list of the tomahawk the trident z, I mean the model I have (about first gen ryzen ) what you think should I do ?

[Fasauceome]

43 minutes ago, KappaGod23 said:

If you mean the 3600x then yes 1700 nope I have search a lot and I saw that first gen ryzen has problems of ram and btw my mistake I didn't notice it's not on the qvl list of the tomahawk the trident z, I mean the model I have (about first gen ryzen ) what you think should I do ?

If you do suspect the CPU to have a problem, I think you should definitely consider a new one. Like I said, at the very least you should RMA it