Wiring problem with Helios case.

[sandiego69]

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Cannot get a sensible answer from Asus regarding the wiring loom from the top of the case.

Building my first PC with the Helios case and the Z390-e Motherboard.

The USB wiring from the CPU takes up one nine pin socket on bottom edge of motherboard.
The wiring loom from the case top front has two 20 pin USB plugs but there is only one 20 pin socket on motherboard.

Only two out of the four front top USB sockets work.
Changing the position of the nine pin to the other side of the 20 pin makes the opposite pair at the top front work.

Where, if anywhere, do I plug the spare 20 pin USB or do I need a 20 pin to nine pin adapter?

Bottom line is how do I get four working USB ports on the front top of case and will any of them be USB3? 

[Vectorspace]

There is no standard number of USB front panel headers that motherboards have to have, and no standard number of front panel USB ports cases have to have. Unfortunately, I think your motherboard simply does not have enough for your case.

Your only options are: a new motherboard with enough headers; a case with less headers; or a PCI-e add-in card that adds additional headers

[sandiego69]

Thanks for input.