My PC keep restarting when GPU is installed.

[kihtrakr]

My PC is keep restarting when that GPU is installed. When i hit power button it boots to windows. After sometime lets say 5 mins, after my PC keep restarting and after several restarts and goes to no signal. I have another GPU Rx 290x when i install that, and it loads and working perfectly fine. I'm confused whether it's GPU problem or Insufficient power supply.

MY SPEC
CPU: Ryzen 3 3300x
MOTHERBOARD: Asus B550M-K
GPU: Asus Dual Rx 580 8G OC
PSU: Cooler Master MWE 550W White 80+
HDD: WD Green 7200rpm

 

[KingTdiGGiTTy]

Your power supply is fine, I'm pretty sure a 580 pulls less current than a 290x.

If you haven't DDU'd yet I'd recommend it. Really seems like a driver issue.

[Kisai]

9 minutes ago, kihtrakr said:

My PC is keep restarting when that GPU is installed. When i hit power button it boots to windows. After sometime lets say 5 mins, after my PC keep restarting and after several restarts and goes to no signal. I have another GPU Rx 290x when i install that, and it loads and working perfectly fine. I'm confused whether it's GPU problem or Insufficient power supply.

MY SPEC
CPU: Ryzen 3 3300x
MOTHERBOARD: Asus B550M-K
GPU: Asus Dual Rx 580 8G OC
PSU: Cooler Master MWE 550W White 80+
HDD: WD Green 7200rpm

 

Check what cables you plugged into the GPU.

[kihtrakr]

7 minutes ago, KingTdiGGiTTy said:

Your power supply is fine, I'm pretty sure a 580 pulls less current than a 290x.

If you haven't DDU'd yet I'd recommend it. Really seems like a driver issue.

Can you tell me what is DDU ?

I booted into safe mode and reinstalled the driver and still issue exists.

[KingTdiGGiTTy]

1 minute ago, kihtrakr said:

Can you tell me what is DDU ?

Display Driver Uninstaller

It completely removes drivers. Then you install your driver and hopeful the issue is fixed.

[kihtrakr]

8 minutes ago, Kisai said:

Check what cables you plugged into the GPU.

There are 2x8 pins pci-e in my PSU

R9 270x require 2 x 6 pin - I connected both 

Rx580 requires - I connected 1x 8 pin

[Kisai]

2 minutes ago, kihtrakr said:

There are 2x8 pins pci-e

R9 270x require 2 x 6 pin - I connected both 

Rx580 requires - I connected 1x 8 pin

Check that it's actually connected on the other end. Like the symptom you describe is pretty much "GPU pulls too much power", but that power supply seems within the realm of what would be acceptable. 

[KingTdiGGiTTy]

Just now, Kisai said:

Check that it's actually connected on the other end. Like the symptom you describe is pretty much "GPU pulls too much power", but that power supply seems within the realm of what would be acceptable. 

I'm pretty sure that it wouldn't get to windows without PCIe power from the PSU. However, I am intrigued. 

[Kisai]

3 minutes ago, KingTdiGGiTTy said:

I'm pretty sure that it wouldn't get to windows without PCIe power from the PSU. However, I am intrigued. 

The GPU doesn't actually pull anything but idle power from the PCIe connector until the GPU is in use, so if it's always crashing by doing the same thing that is what points to it.

 

Drivers would usually have an actual crash, like a BSOD. Reading the event log if you could get to it would show that. 

 

[KingTdiGGiTTy]

1 minute ago, Kisai said:

The GPU doesn't actually pull anything but idle power from the PCIe connector until the GPU is in use, so if it's always crashing by doing the same thing that is what points to it.

But, there needs to be power to all parts of the card in order for it to start up. I believe that most cards pull power from both the slot and the cables regardless of the overall power draw. Because a different component of the card needs power and only takes it from one of the points.

 

The multi restart behavior points to a problem loading the driver with windows. As to why it can get there once, I'm not so sure. I would defiantly boot into safe mood and DDU

[kihtrakr]

I've tried to reinstall, but no luck. I have get the card out and changed the pci-e rails, still no luck. I have attached logs from GPU-z sensors before crashing. I forgot to mention something when display goes black i'm getting distorted sound of stucking on something. By the way, I'm using Windows 10 2004 build.

MSI Afterburner log.txt

[Kisai]

21 hours ago, KingTdiGGiTTy said:

But, there needs to be power to all parts of the card in order for it to start up. I believe that most cards pull power from both the slot and the cables regardless of the overall power draw. Because a different component of the card needs power and only takes it from one of the points.

 

The multi restart behavior points to a problem loading the driver with windows. As to why it can get there once, I'm not so sure. I would defiantly boot into safe mood and DDU

A card will still start up if it sees voltage. When it tries to pull too much current, then the system dies. That's how it always works when the PSU is too small, and can also happen if the PSU is simply is tripping over-current protection.

[Kisai]

9 hours ago, kihtrakr said:

I've tried to reinstall, but no luck. I have get the card out and changed the pci-e rails, still no luck. I have attached logs from GPU-z sensors before crashing. I forgot to mention something when display goes black i'm getting distorted sound of stucking on something. By the way, I'm using Windows 10 2004 build.

MSI Afterburner log.txt 12.79 kB · 0 downloads

A distorted sound is a BSOD/lockup.

 

You'll have to fetch the event log to figure out what's actually crashing it then. While all signs point to the GPU driver, it can also be a chipset driver.