PC randomly restarting

[207414_1454181418]

Hi!

I built a new gaming rig in early 2020. (prob the reason it does this) Anyhow, my PC randomly shuts down every once in a while. On average once in 2-3 days. The crash is similar to pressing reset button on the case.

It depends quite heavily on what i am doing when it crashes. Most of the time it is when i'm playing CIV VI or Minecraft. It can do it while doing other stuff, eg. playing cs or watching Netflix

After it has crashed it reboots by itself. 

When i log on to it and get to the desktop a cmd window shows up and disappears as fast as it came up.

To add insult to injury, in the start menu, it moves my icons and folders 5-6 rows down and leaves a that big empty space in the start menu between the first and second row of icons.

 

All the help is much appreciated

 

Specs:

-Ryzen 5 3600 @4.2

-Red Devil 5700 XT

-Asus Prime X570-Pro

-Corsair Vengeance 4x8gb 3200mhz

-Seasonic Focus GX-750 750w

-Kingston A400 960gb

-Deepcool Castle 240EX

-BIOS Version/Date    American Megatrends Inc. 1005, 1.8.2019

[NinJake]

Have you ran any virus scans or tried a clean re-installation of windows?

[SpookyCitrus]

Sounds like a driver issue, update your windows and drivers, make sure you are using the newest version of AMD Adrenalin to get the up to date drivers for the GPU and Ryzen Master for the 3600. Checking for any bios updates is a good idea too as there is likely a few major updates for X570-p since the first of the year. You can get the bios and other main driver versions from the motherboards manufacturer webpage here. 

https://www.asus.com/Motherboards/PRIME-X570-P/HelpDesk_Download/

[207414_1454181418]

5 minutes ago, NinJake said:

Have you ran any virus scans or tried a clean re-installation of windows?

I do not own any anti-virus software, so no, have not done that.

Have re-installed windows

Do you have any good recommendations for free anti-virus softwares?

Edited August 6, 2020 by 207414_1454181418

[207414_1454181418]

2 minutes ago, SpookyCitrus said:

Sounds like a driver issue, update your windows and drivers, make sure you are using the newest version of AMD Adrenalin to get the up to date drivers for the GPU and Ryzen Master for the 3600. Checking for any bios updates is a good idea too as there is likely a few major updates for X570-p since the first of the year. You can get the bios and other main driver versions from the motherboards manufacturer webpage here. 

https://www.asus.com/Motherboards/PRIME-X570-P/HelpDesk_Download/

All but the bios are updated. Will do that tomorrow.... 11 pm already.

Ill come back after i've done that and tried to get it to crash for some days.

[NinJake]

Try the driver suggestion @SpookyCitrus mentioned above. But just as a note, Windows Defender is built in to windows 10 and is more than adequate for scanning your PC. Just make sure your pc is up to date every few weeks.

[NinJake]

Sorry for the double post, but if you have already reformatted and reinstalled windows, I wouldn't be too concerned about any type of virus at that point, however...

 

1) do you have an active connection to the internet while you're installing windows and going through the initial set up?

2) what are you using for your windows installation media? DVD? USB? either way, ensure you have the most up-to-date installer from the official microsoft website.

https://www.microsoft.com/en-us/software-download/windows10

 

With all drivers in check and a clean OS.. it appears that it may be hardware related at that point, whether it's faulty ram or PSU, you'll have to start removing ram sticks or swapping PSU's etc if possible to find the culprit.

[WarriorsMustang17]

24 minutes ago, SpookyCitrus said:

Sounds like a driver issue, update your windows and drivers, make sure you are using the newest version of AMD Adrenalin to get the up to date drivers for the GPU and Ryzen Master for the 3600. Checking for any bios updates is a good idea too as there is likely a few major updates for X570-p since the first of the year. You can get the bios and other main driver versions from the motherboards manufacturer webpage here. 

https://www.asus.com/Motherboards/PRIME-X570-P/HelpDesk_Download/

I'm having a similar issue but with older hardware. What drivers should I try to update? The device manager shows nothing is out of date

[SpookyCitrus]

56 minutes ago, WarriorsMustang17 said:

I'm having a similar issue but with older hardware. What drivers should I try to update? The device manager shows nothing is out of date

Device manager/ Windows updater isn't the best way to get new drivers. It usually gets out of date drivers and sometimes can get the entirely wrong drivers. I would never trust it for more than just the basic drivers to use until you manually install the right ones. I don't know your system specs or anything but typically the correct way to get the right drivers is to go to your motherboards support page on the manufacturer website, that will have everything from chipset to wireless and lan drivers. For your GPU drivers you download AMD Adrenalin for AMD graphics cards, or Geforce Experience for Nvidia graphics cards, they are applications that will update the GPU drivers for you. 

 

[207414_1454181418]

Okay so i updated the bios and it has NOT restarted since. think that solved the issue. Thanks för the help guys and girls

[207414_1454181418]

Nevermind. did it twice today. screen froze, then got dark(not black) and then the pc restarted

 

[207414_1454181418]

After it "freezes" and restarts, it often reboots to a windows update screen. "initializing windows" or something along these lines. Was playing CIV 6 and it restarted twice in 30 minutes.