Pc Troubleshooting

[Ragstone2252]

Hi,

 

I built a Pc for a friend and it worked well initially. I installed windows and all the relevant drivers and even played valorant with him at my house to show him how it worked. He took the pc home and called me a few days later telling me he couldn’t ever get it to work. I now have the pc back and am trying to trouble shoot it. The specs are:

 

•Ryzen 5 2600

•gigabyte 2060 

•Asrock b450-m pro4 

•16 gb of 3000mhz Corsair ddr4 ram

•4tb seagate baracuda 

 

When booting the pc, it shows Windows sign as normal but then it boots to a terminal looking black page with: C:\Windows\system32\LogonUI.exe 

Here it says please wait and if you leave it long enough it will prompt you to press control, alt and delete and enter your pin. On doing so it launches to what I assume is your desktop with the background black and the start bar flickering. Can be seen in the attached files. I assume this is a hard drive issue because I managed to get task manager open, it showed my HDD to be at 100% capacity but I forgot to write down the read and write speeds. I am really confused at what may have caused this and really appreciate any help. 

[Applefreak]

The windows cmd logon is something you can enable instead of the welcome screen.

The flickering would be either a bad cable or some driver issue. If the HDD spikes at full load I'd guess it has a lot of retries happening (meaning it is bad). How old ist that drive? 

[Ragstone2252]

1 hour ago, Applefreak said:

The windows cmd logon is something you can enable instead of the welcome screen.

The flickering would be either a bad cable or some driver issue. If the HDD spikes at full load I'd guess it has a lot of retries happening (meaning it is bad). How old ist that drive? 

I figured out the issue, I managed to use a USB to boot to a fresh installation of Windows. Then downloaded the userbenchmark software to test my hardware. All the hardware was performing better than expected, except my hard drive which was running below the 1 percentile and crashed during the test. I have sent the HDD back to amazon and awaitng a new ones arrival. Cheers for the helpful suggestions though!

[Ragstone2252]

1 hour ago, BlueScope819 said:

Bad windows install, not sure what happened there.

I figured out the issue, I managed to use a USB to boot to a fresh installation of Windows. Then downloaded the userbenchmark software to test my hardware. All the hardware was performing better than expected, except my hard drive which was running below the 1 percentile and crashed during the test. I have sent the HDD back to amazon and awaitng a new ones arrival. Cheers for the helpful suggestions though!