[SOLVED] Computer randomly crashes and restarts, no blue screen.

[LinkofLight]

Hey everyone,

 

Recently, I have been having issue with my computer randomly crashing. At random points throughout the day, my computer will freeze (audio will still play though) for a few seconds and then completely reboot. Sometimes it happens minutes into booting up my PC, sometimes it happen after using it for 8 hours. I doesn't seem to matter what I am doing either, I could have 1 chrome page open and nothing else and it crashes or be playing a game and it crashes. It so inconsistent that I can't pin down what it is. Here are some things I have already tried.

 

-Updating BIOS

-Removing CPU Overclock

-Re-seating RAM

-Clean installed and updated GPU drivers

-Checked CPU and GPU temps (both stayed way below dangerous temperatures)

-Removed Hard Drive

      -It started happening a few weeks after I added a new Hard Drive to my system so I thought that might have been it but no.

-Cleared CMOS

 

I am starting to run out of ideas. I have seen some people say it could be power supply, but I don't really have any way of knowing without getting a new one. I have a spare 400W from EVGA but I don't know if that is enough power for my system to begin with so I don't think it would help with troubleshooting. So any help will be appreciated. Here are my specs.

 

CPU: Ryzen 5 1600 @ 3.8 GHz

GPU: Gigabyte Aorus RX 580 8GB

RAM: 16GB G.Skill Ripjaws V 3200MHz

Motherboard: MSI x370 Gaming Pro

PSU: SeaSonic M12II 620 Bronze 620W

 

Thank you so much!

[gloop]

Full system specs?

 

Try clearing the cmos.

[LinkofLight]

2 minutes ago, gloop said:

Full system specs?

 

Try clearing the cmos.

Bear with me a second, I accidentally posted this before I finished writing it. I'm finishing up now. 

[gloop]

Just now, LinkofLight said:

Bear with me a second, I accidentally posted this before I finished writing it. I'm finishing up now. 

No problem .

[LinkofLight]

5 minutes ago, gloop said:

No problem .

Alright, finished! Next time I gotta remember Tab does not equal indent on the text editor.

[gloop]

4 minutes ago, LinkofLight said:

Alright, finished! Next time I gotta remember Tab does not equal indent on the text editor.

I'd try it with the EVGA power supply (just don't put it under extreme loads, use it to verify if its a psu problem.)

[LinkofLight]

12 minutes ago, gloop said:

I'd try it with the EVGA power supply (just don't put it under extreme loads, use it to verify if its a psu problem.)

My worry is if I use the power supply is if the system crashes, I don't know if it will be because I didn't have enough wattage or if it is the issue I've been having. I'll see if I have time tonight to plug in the EVGA unit and see if that's it.

 

Sidenote, the system crashed a total of 2 times in between me posting my question and me writing this. However, just out of curiosity I did Ctrl+Alt+Delete on one of the crashes and the mouse cursor actually responded and the blue spinning circle appeared for a brief moment until it glitched out and then the PC restarted as usual. Don't know if that helps any to figure out the issue but it was irregular behavior for this crash.

 

I'll let you know my results when I do the PSU switch.

Thanks.

[LinkofLight]

5 hours ago, gloop said:

I'd try it with the EVGA power supply (just don't put it under extreme loads, use it to verify if its a psu problem.)

Alright update.

 

I tried with the EVGA power supply and after 2 hours it crashed like it did before. We can rule PSU out. I'm going to try and borrow a GPU and some spare RAM from a friend and I can get that to work. You got any other ideas other than that?

 

Thanks.

[gloop]

6 hours ago, LinkofLight said:

Alright update.

 

I tried with the EVGA power supply and after 2 hours it crashed like it did before. We can rule PSU out. I'm going to try and borrow a GPU and some spare RAM from a friend and I can get that to work. You got any other ideas other than that?

 

Thanks.

No, I didn’t not have any other ideas. Hope you get it working!

[LinkofLight]

On 7/19/2020 at 4:14 AM, gloop said:

No, I didn’t not have any other ideas. Hope you get it working!

Another update.

 

I switched out the GPU for my friend's GTX 745. Not a great card, but enough to diagnose the problem. I ran on that GPU for about a day and a half without any issues, to confirm my suspension, after switching in my RX 580 back into my system, it crashed within 10 minutes. The GPU seems to be the problem.

 

Now I don't really know what to do. I put the RX 580 in a another system and it seemed to run fine for the day that I tested it, so I don't think it is a hardware issue. I have tried at least 3 different driver update since this has started, so I don't know if it is related to that either. Do you have any other ideas on why the GPU might be causing this?

 

Thanks.

[gloop]

24 minutes ago, LinkofLight said:

Another update.

 

I switched out the GPU for my friend's GTX 745. Not a great card, but enough to diagnose the problem. I ran on that GPU for about a day and a half without any issues, to confirm my suspension, after switching in my RX 580 back into my system, it crashed within 10 minutes. The GPU seems to be the problem.

 

Now I don't really know what to do. I put the RX 580 in a another system and it seemed to run fine for the day that I tested it, so I don't think it is a hardware issue. I have tried at least 3 different driver update since this has started, so I don't know if it is related to that either. Do you have any other ideas on why the GPU might be causing this?

 

Thanks.

I don’t have any idea, a 1600/580 was a popular combo. The only thing I can think of is that the card might be slightly defective. Is there still warranty on it? 

[LinkofLight]

54 minutes ago, gloop said:

I don’t have any idea, a 1600/580 was a popular combo. The only thing I can think of is that the card might be slightly defective. Is there still warranty on it? 

Sadly I don't think so, I might just have to get a new card, I might be able to sell this one with a warning that it might be defective and that could help out. I'm going to look around to see if I can find anymore information online to see if its a software issue.

Thank you for your help!

[LinkofLight]

Alright final update.

 

I couldn't find anything online about why this would be happening. I'm going to run with this GTX 745 until I get enough money to get a new card (probably a 2060). I will hopefully be able to sell my current one to make it easier. Anyways, thanks for your help!