AeroCool Support

[GOTSpectrum]

@Dooley_labs said over on DC that this should be allowed to be posted here, if not any mod is free to delete it.

 

I originally posted this as a status update before Dooley dropped me a message, a mod is welcome to delete that update, if it counts as a double post, or this post if it seems to sparse for this section. I just really wanted to spread the word tbh. Companies deserve to be shouted out when they do things well!

 

 

 

Guys can I just take a min to say how good my experience with AeroCool support has been, I own an AeroCool Tor Pro(FOLDATRON's case) and one of the front fans unfortunately died, the RGB worked but the fan died.

 

Well I emailed them on the evening of July 13th explaining the issue.

 

On July 14th, 3:59am I received an email from 'Tom' asking for a shipping address and he explained that they would try to get one sent out to me ASAP but with stock being affected due to the ongoing global issue there may be a short wait. 

 

Today, 16th July I received a package containing a new fan.

 

I have emailed Tom to thank him for the rapid nature of the resolution to my issue. 

 

 

[JellyBurger676]

8 minutes ago, GOTSpectrum said:

@Dooley_labs said over on DC that this should be allowed to be posted here, if not any mod is free to delete it.

 

I originally posted this as a status update before Dooley dropped me a message, a mod is welcome to delete that update, if it counts as a double post, or this post if it seems to sparse for this section. I just really wanted to spread the word tbh. Companies deserve to be shouted out when they do things well!

 

 

 

Guys can I just take a min to say how good my experience with AeroCool support has been, I own an AeroCool Tor Pro(FOLDATRON's case) and one of the front fans unfortunately died, the RGB worked but the fan died.

 

Well I emailed them on the evening of July 13th explaining the issue.

 

On July 14th, 3:59am I received an email from 'Tom' asking for a shipping address and he explained that they would try to get one sent out to me ASAP but with stock being affected due to the ongoing global issue there may be a short wait. 

 

Today, 16th July I received a package containing a new fan.

 

I have emailed Tom to thank him for the rapid nature of the resolution to my issue. 

 

 

It's good that you have had good experience, that's what usually jeeps customers coming back and leaving good reviews like yourself

[JellyBurger676]

Just now, JellyBurger676 said:

It's good that you have had good experience, that's what usually jeeps customers coming back and leaving good reviews like yourself

Personally have a case from aerocool but it's really ugly in my opinion

[GOTSpectrum]

2 minutes ago, JellyBurger676 said:

It's good that you have had good experience, that's what usually jeeps customers coming back and leaving good reviews like yourself

Exactly, 

 

I've not owned anything from them before and when the fan went I was like, oh, here we go'. But this service was solid, running them 24/7 isn't what the fans are designed for at the end of the day. 

 

I'm not one who usually buys for the brand, but with this I'm sure I will be holding them in my mind next time I'm buying something. 

[JellyBurger676]

6 minutes ago, GOTSpectrum said:

Exactly, 

 

I've not owned anything from them before and when the fan went I was like, oh, here we go'. But this service was solid, running them 24/7 isn't what the fans are designed for at the end of the day. 

 

I'm not one who usually buys for the brand, but with this I'm sure I will be holding them in my mind next time I'm buying something. 

My father seems to be an aerocool fan. Im sure they are great, I use their fans in my pc. I just hated my old case. But their current cases seem pretty good and at a very reasonable price IMO

[Parideboy]

5 minutes ago, GOTSpectrum said:

Exactly, 

 

I've not owned anything from them before and when the fan went I was like, oh, here we go'. But this service was solid, running them 24/7 isn't what the fans are designed for at the end of the day. 

 

I'm not one who usually buys for the brand, but with this I'm sure I will be holding them in my mind next time I'm buying something. 

I had the exact opposite experience with them.

Mind you, this happened 5/6 years ago. The site is way more fancycompared to the one they had back in the day.

I contacted them about a fan controller that shorted out, using the form they provided. Explained in detail what happened, what was I doing while it happened, model numbers, proof of purchase. The usual.

 

Never heard back from them again. I'm happy they managed to improove on costumer support.