Can't contact EAC

[f1ref1y]

Shot in the dark here, also first post. So I was playing SCUM for the first time online. Played 20 mins then got EAC banned. Talked to the devs, and they can't help or offer advice. I have submitted 2 support tickets, and 4 ban appeals. I also messaged them on Facebook and Twitter a few times. No response at all. After talking to the devs it seems I may have been banned for custom DNS and other settings on my router. I have been with 1 steam account for 15+ years, 180+ games, and this is my first ban. Does anyone have advice? I know this is a long shot

[Bombastinator]

28 minutes ago, f1ref1y said:

Shot in the dark here, also first post. So I was playing SCUM for the first time online. Played 20 mins then got EAC banned. Talked to the devs, and they can't help or offer advice. I have submitted 2 support tickets, and 4 ban appeals. I also messaged them on Facebook and Twitter a few times. No response at all. After talking to the devs it seems I may have been banned for custom DNS and other settings on my router. I have been with 1 steam account for 15+ years, 180+ games, and this is my first ban. Does anyone have advice? I know this is a long shot

The only thing I have heard of that worked was to become internet famous and then complain about it in passing on a news commentary show you happen to cohost.  Not exactly an accessible solution.  Worked like magic though apparently.

[f1ref1y]

That really breaks my faith in steam. I know the just allowed EAC to be an option. But how do you have an anticheat program, and nobody supervises it? Really frustrating. I fell in love with that game