Faulty GPU?

[Fluvous]

I'm building a PC for a friend and found a good deal on used rx480 (MSI Armor OC 4gb) off Ebay. I've never had problems with used parts before, and I feel pretty safe with it knowing that I should be able to send broken stuff back.

When installing the GPU, however, frames are poor. In device manager there is an error over the GPU. It reads: 

     Windows has stopped this device because it has reported problems. (Code 43)

I have tried many things to try to fix this, so I will give a list in order to simplify things.

 

Installed latest driver (Both through windows and MSI)

Reseat/Check cables

Used DDU to uninstall old drives and install new.

Tested on a new motherboard/CPU/RAM (I had recent BIOS issues so I thought this might help)

Tried on a brand new SSD.

Installed drivers through AMD's automatic installer (Detects your card and installs for you, opposed to finding the driver by searching the card)

     For this step I got an error through AMD. After installing I get AMD Error 1603. These are the possible issues it gives:

• Graphics driver and software conflicts
• False positives reported and blocked by antivirus software
• Missing critical and/or important Windows updates
• Corrupted Microsoft Visual C++ Redistributable files
• Corrupted registry keys and/or system files

Does anyone know how to help with this? I figured a fresh SSD would get rid of all of these issues.

 

Edit: I've had some errors for C++ recently. I THINK I was using my 470, so this wouldn't have anything to do with the 480. I can't remember what I was doing but I was either installing or initializing something. Either way I would think that a fresh SSD would fix this.

 

SOLVED: Look at my last comment

[-rascal-]

16 minutes ago, Fluvous said:

I'm building a PC for a friend and found a good deal on used rx480 (MSI Armor OC 4gb) off Ebay. I've never had problems with used parts before, and I feel pretty safe with it knowing that I should be able to send broken stuff back.

When installing the GPU, however, frames are poor. In device manager there is an error over the GPU. It reads: 

     Windows has stopped this device because it has reported problems. (Code 43)

I have tried many things to try to fix this, so I will give a list in order to simplify things.

 

Installed latest driver (Both through windows and MSI)

Reseat/Check cables

Used DDU to uninstall old drives and install new.

Tested on a new motherboard/CPU/RAM (I had recent BIOS issues so I thought this might help)

Tried on a brand new SSD.

Installed drivers through AMD's automatic installer (Detects your card and installs for you, opposed to finding the driver by searching the card)

     For this step I got an error through AMD. After installing I get AMD Error 1603. These are the possible issues it gives:

• Graphics driver and software conflicts
• False positives reported and blocked by antivirus software
• Missing critical and/or important Windows updates
• Corrupted Microsoft Visual C++ Redistributable files
• Corrupted registry keys and/or system files

Does anyone know how to help with this? I figured a fresh SSD would get rid of all of these issues.

 

Edit: I've had some errors for C++ recently. I THINK I was using my 470, so this wouldn't have anything to do with the 480. I can't remember what I was doing but I was either installing or initializing something. Either way I would think that a fresh SSD would fix this.

 

 

Download the latest drivers DIRECTLY from AMD -- not through Windows / MSi.

Just manually search for the RX-480 drivers...just a few drop-down fields.

Download the correct one, according to the version of Windows installed on the PC.

https://www.amd.com/en/support/graphics/radeon-400-series/radeon-rx-400-series/radeon-rx-480

 

Latest Windows certified (WHQL) is 20.4.2, while 20.5.1 is the latest optional/beta driver. 

 

Oh yeah, make sure Windows is also up-to-date, and not still on a much older version.

You want to be on Windows 1903 / 1909  (/ 2004), and not something like 1709 / 1803 / 1809 ...or even older.

[Fluvous]

18 minutes ago, -rascal- said:

 

Download the latest drivers DIRECTLY from AMD... 20.4.2, while 20.5.1 is the latest optional/beta driver. 

My first post had originally said MSI because I clicked the link to AMD through their website and I mixed it up. I believe I've tried both of these versions, and 20.5.1 is the one I'm currently on

 

19 minutes ago, -rascal- said:

 

You want to be on Windows 1903 / 1909  (/ 2004)...

I realized before you posted that this could be an issue. Although it said everything was up to date I checked for updates and had a couple of installs/restarts to do. I am now on 2004 with these issues still occurring.

 

Thank you for the response

[Johnny100000000]

2 hours ago, Fluvous said:

My first post had originally said MSI because I clicked the link to AMD through their website and I mixed it up. I believe I've tried both of these versions, and 20.5.1 is the one I'm currently on

 

I realized before you posted that this could be an issue. Although it said everything was up to date I checked for updates and had a couple of installs/restarts to do. I am now on 2004 with these issues still occurring.

 

Thank you for the response

Code 34 is a driver related issue, just letting you know

[Fluvous]

Thank you guys for commenting. I thought that there was a chance that the card had a mining bios on it and flashed it. It worked perfectly fine afterwards! I did accidentally flash the 8gb version instead of the 4 gb even though I double checked Oops. I managed to fix this by disabling the gpu in device manager while in safe mode to boot to normal windows and reflash it with the proper VBIOS.