Help With Laptop Sleep Issue

Service_Code_30 · June 20, 2020

I have an old HP Pavilion laptop which has had sleep problems for the better part of a year now. Basically what is happening is that my laptop will go to sleep fine, however, it will not wake up without restarting it. This occurs 100% of the time whether I close the lid, wait for the sleep timeout, or put it to sleep from the start menu. When I attempt to wake it up (with either the keyboard, track-pad movement, or power button) the fans sound like they are about to spin up then the computer just dies and I must then wait for it to reboot.

Here are some things to note:

1. This problem first appeared while Windows 10 was installed. I had a Linux distro installed for several months and the problem persisted on that OS as well. I am now back on a fresh install of Win 10 and the problem still persists.

2. The laptop originally had a mechanical drive but I have since replaced it with an SSD and the problem still exists. The SSD makes rebooting every time far less annoying but I would sill like to fix the problem if possible.

3. I have looked at several other forum discussions describing similar problems and none of the offered solutions have fixed the problem (that I have found anyway)

Since this problem exists across multiple installations of different OS's, I'm figuring it may be motherboard/BIOS related or perhaps something physically wrong with a hardware component. I have not yet tried a BIOS update, I'm not sure if that may be a good place to start or not. Ill provide my machine specs below, thanks for any advice!

MODEL: HP Pavilion 17 Notebook (Purchased late 2013)

CPU: Intel Core i3-4000M @ 2.40GHz (Dual-Core, 4 Logical Processors)

RAM: 8GB DDR3 1600MHz (had 6GB originally, I swapped the stick of 2GB for another stick of 4GB)

OS: Windows 10 Home 64bit (had Windows 8 originally)

DRIVE: WD Blue SSD - 500GB

GRAPHICS: Intel HD Graphics 4600

BIOS: Insyde F.21, 12/4/2013

carsonian · June 20, 2020

Did you check the advanced power settings? There's a drop down for timeout when drive goes to sleep after idle

Did you do a clean windows install when upgrading hard drive?

You could also try editing the sleep mode in registry editor to be sure.

Service_Code_30 · June 27, 2020

On 6/20/2020 at 12:03 AM, carsonian said:

Did you check the advanced power settings? There's a drop down for timeout when drive goes to sleep after idle

Did you do a clean windows install when upgrading hard drive?

You could also try editing the sleep mode in registry editor to be sure.

Yes I did a clean windows install on my new drive. I will check that power setting and registry editor but I suspect that it may not be OS related because it was a clean install and also persisted when I had Linux installed. Thanks for the suggestions!