CPU upgrade problem

[WaterShark]

So I have a friend that upgraded from a Ryzen 3 1200 to a Ryzen 5 3600x. Once he changed the CPU the PC wouldn't boot. The case lights don't light up either. But, the case and CPU fans do turn on. So we assumed the CPU was defective and returned it and got a new one. But now with the new CPU the problem persist. Yet, the old Ryzen 3 has no problems what so ever. Also, we did update the BIOS, and we have waited 15 minutes for the computer to boot. We are faced with not HDMI out put from neither the motherboard nor the GPU.

 

His specs:
**CPU** | [AMD Ryzen 5 3600X 3.8 GHz 6-Core Processor](https://pcpartpicker.com/product/3WYLrH/amd-ryzen-5-3600x-38-thz-6-core-processor-100-100000022box) | $228.56 @ Newegg 
**Motherboard** | [MSI A320M PRO-VH PLUS Micro ATX AM4 Motherboard](https://pcpartpicker.com/product/Md4NnQ/msi-a320m-pro-vh-plus-micro-atx-am4-motherboard-a320m-pro-vh-plus) |-
**Memory** | [Corsair Vengeance LPX 16 GB (2 x 8 GB) DDR4-3200 CL16 Memory](https://pcpartpicker.com/product/p6RFf7/corsair-memory-cmk16gx4m2b3200c16) | $82.49 @ Newegg 
**Storage** | [Kingston KC600 512 GB 2.5" Solid State Drive](https://pcpartpicker.com/product/GbkgXL/kingston-kc600-512-gb-25-solid-state-drive-skc600512g) | $122.08 @ Newegg 
**Storage** | [Seagate FireCuda 2 TB 3.5" 7200RPM Hybrid Internal Hard Drive](https://pcpartpicker.com/product/NpBrxr/seagate-firecuda-2tb-35-7200rpm-hybrid-internal-hard-drive-st2000dx002) |-
**Video Card** | [Gigabyte GeForce RTX 2070 SUPER 8 GB WINDFORCE OC 3X Video Card](https://pcpartpicker.com/product/tTCFf7/gigabyte-geforce-rtx-2070-super-8-gb-windforce-oc-3x-video-card-gv-n207swf3oc-8gd) |-
**Case** | [Cougar Solution (Black) ATX Mid Tower Case](https://pcpartpicker.com/product/3WphP6/cougar-case-solution) | Purchased For $0.00 
**Power Supply** | [EVGA SuperNOVA G2 1300 W 80+ Gold Certified Fully Modular ATX Power Supply](https://pcpartpicker.com/product/8LMFf7/evga-power-supply-120g21300xr) |-

[Fasauceome]

Does the motherboard report the correct BIOS version for third gen compatibility?

[WaterShark]

7 minutes ago, Fasauceome said:

Does the motherboard report the correct BIOS version for third gen compatibility?

yes, it reports latest version available.

[Fasauceome]

4 minutes ago, WaterShark said:

yes, it reports latest version available.

I would hope that you didn't get the same dud CPU back, what retailer did you get this from?

 

Is it possible to return it and get a non-x version of the CPU instead?

[WaterShark]

1 minute ago, Fasauceome said:

I would hope that you didn't get the same dud CPU back, what retailer did you get this from?

 

Is it possible to return it and get a non-x version of the CPU instead?

its not the same cpu cause he orderd from a different retailer, before even returning the old cpu

[Henryjames989]

Try putting the old cpu back in, maybe you fried your motherboard in the process of replacing the cpu.

 

[WaterShark]

Just now, Henryjames989 said:

Try putting the old cpu back in, maybe you fried your motherboard in the process of replacing the cpu.

 

We did, he is using the computer right now normally.

[Dr0y]

Did he had some OC before with the old cpu ?  Did you set the bios back to default ?

[WaterShark]

3 minutes ago, Dr0y said:

Did he had some OC before with the old cpu ?  Did you set the bios back to default ?

He did not have any overclocking settings and yes we did reset the bios settings.

[WaterShark]

4 hours ago, Fasauceome said:

Does the motherboard report the correct BIOS version for third gen compatibility?

just found out that you need beta version of the bios to run 3rd gen