No Internet New Pc

[Kyle Faupel]

Mobo: Phantom Gaming 4s x570

 

Hello I just put together a new pc and am trying to get connected to the internet via ethernet cat8. I know my cable works because my laptop can connect to the internet through it no problem. I have followed Jayztwocents YouTube video What to do after building your computer. When Jay plugged in his Ethernet to his computer it automatically connected to the internet but when I did so nothing happened.

 

After looking online I've tried a handful of fixes with no luck. I updated my chipset driver first but that didn't help my situation. I then went to my Mobos support page and downloaded the Intel Lan driver (pic below1) via USB on my laptop then tried to download it onto the desktop. When I tried to do so I get the error (pic below2) Connot install drivers. No Intel(R) adapters are present on this computer.

 

 I googled that error for my mobos specific controller I211at and got to this page https://www.google.com/amp/s/www.drivereasy.com/knowledge/solved-cannot-install-drivers-no-intelr-adapters-are-present-in-this-computer/amp/ The fixes listed on this site doesn't help because when I install the driver I get that error "no Intel Adapters present" and for the second fix there is no Lan adapter under "network adapters" in device manager for me to update. The only adapters present are as follows WAN Miniport IKEv2, IP, IPv6, L2TP, Network Monitor, PPPOE, PPTP, SSTP. There is a device under "other devices" (pic below3) that has that yellow exclamation point, maybe that's my missing adapter? But it says PCI Device and not Ethernet Controller like that site said it should.

 

 I also googled my specific mobos controller again I211at and tried installing 2 other drivers from Intels website but got that same exact error again. Cannot install drivers. No Intel(R) adapters are present on this computer. Not sure what to do from here, I think I'm reaching my wits end on this one.

[Falcon1986]

Did you install all of the drivers from your motherboard manufacturer’s website?

[Bombastinator]

I can gather your motherboard is an asrock from the pics (unless it’s not which might explain stuff) and that you think you have an intel brand ethernet adaptor chipset on it (which you might not.  There are several companies that make ethernet chipsets) 

but I still can’t tell what motherboard model you actually have which makes diagnosing this problem difficult.  
 

If you actually DO have in intel chipset for the ethernet adaptor it’s possible it’s bad which would make your motherboard bad, unless you’re using a pcie card for ethernet

 

UPDATE: gah!  Motherboard model at the very top my eyes skipped past it.  Reevaluating..

[Bombastinator]

5 minutes ago, Bombastinator said:

I can gather your motherboard is an asrock from the pics (unless it’s not which might explain stuff) and that you think you have an intel brand ethernet adaptor chipset on it (which you might not.  There are several companies that make ethernet chipsets) 

but I still can’t tell what motherboard model you actually have which makes diagnosing this problem difficult.  
 

If you actually DO have in intel chipset for the ethernet adaptor it’s possible it’s bad which would make your motherboard bad, unless you’re using a pcie card for ethernet

 

UPDATE: gah!  Motherboard model at the very top my eyes skipped past it.  Reevaluating..

Ok so I got the motherboard specs

https://www.asrock.com/MB/AMD/X570 Phantom Gaming 4S/index.asp#Specification

 

it is an intel chipset.  If the other drivers are loading but it can’t detect the hardware to load the driver my suspicion is a motherboard hardware issue. 

[Kyle Faupel]

12 minutes ago, Falcon1986 said:

Did you install all of the drivers from your motherboard manufacturer’s website?

All of them except the bottom 4, Norton security, restart to uefi v1.0.6 and both rgb drivers. Intel Lan is the only one giving an error. All others downloaded with no issue.

[Kyle Faupel]

7 minutes ago, Bombastinator said:

Ok so I got the motherboard specs

https://www.asrock.com/MB/AMD/X570 Phantom Gaming 4S/index.asp#Specification

 

it is an intel chipset.  If the other drivers are loading but it can’t detect the hardware to load the driver my suspicion is a motherboard hardware issue. 

All other drivers seemed to install just fine. This is the Amd x570 chipset I downloaded, maybe it's the wrong one? https://www.amd.com/en/support/chipsets/amd-socket-am4/x570. Starting to think maybe I just have a bad mobo now.

[BlackManINC]

1 hour ago, Kyle Faupel said:

All other drivers seemed to install just fine. This is the Amd x570 chipset I downloaded, maybe it's the wrong one? https://www.amd.com/en/support/chipsets/amd-socket-am4/x570. Starting to think maybe I just have a bad mobo now.

It is the right chip set drivers, but from understanding they are mainly for the CPU, not your network interface card. You'll have to get that from AsRock, and it doesn't look like they are providing the latest driver on their website for your NIC adapter though. Have you tried downloading it directly from Intel's website? I would first uninstall the drivers for it now, restart the computer, and then download and install the latest one in the link below. 

 

Link: Intel® Ethernet Controller I211-AT

[BlackManINC]

@Kyle Faupel

 

Yeah, the driver version AsRock has available on their website for your NIC adapter isn't even close to the latest one, so I'd just get it in that link I gave directly from Intel itself.