Kernel-Power Error

DavidMiller · May 21, 2020

Hi I've recently built a new system running Windows 10 and im experiencing random reboots. I get no BSOD and i have checked for memory dumps etc but there aren't any. I have check the Event Viewer and the errors i find point to a power issue. Kernel-Power - The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly. There are no brownouts happening and it's only been happening today. Nothing has changed.

Everything is only 2 weeks old. System specs below. Can anyone help me?

AMD Ryzen 9 3900x

MSI x570 A-Pro

Corsair Vengeance LPX Black 32GB

Fractal Design ION+ 860P

Palit NVIDIA GeForce RTX 2080 Ti

Samsung 970 EVO 1TB M.2 PCIe NVMe

Propanepapi · May 21, 2020

Sounds like most of your system is pretty new.

Check to make sure nothing has fallen into your computer. Maybe pick it up and give it a good shake.

Unfortunately, this sounds exactly like an issue I was having earlier this year with my system. Turns out it was my Corsair AX860i PSU that had failed, again. It was a brand new PSU that I had gotten from an RMA when the original died. Luckily for me they upgraded me to the newest model 1200w the second time around.

Now the good news is you have a 10-Year warranty on your PSU. I'm not saying it's 100% the issue but I'm pretty sure it is.

If I were you, I'd go out and buy a PSU that has at least a 30-Day return policy and try it in your system. If everything works fine, start the RMA process for your PSU. Then you can hold on to the one you just bought for a couple weeks. Sometimes you can finish the whole RMA process before the 30-Day return window is up and have no down time.

However, if the PSU isn't the problem, I'd return the "rental" and try the motherboard next.

Good luck man.

-pp