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iPhone XR not responsive

Rhyn
By Rhyn
in Phones and Tablets
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My girlfriends iPhone XR stopped working on her earlier tonight. The screen froze and the buttons were not responsive. Eventually the phone screen went to black and will only turn on when freshly connected to a charger. Siri works but the touchscreen still doesn't work and the buttons aren't working. There isn't any water damage and it wasn't dropped before it stopped working. Any ideas on how to fix this? Apparently a lot of her apps were force shutting down today.

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Plug it into a PC, download iTunes and restore it. 

Laptop: 2019 16" MacBook Pro i7, 512GB, 5300M 4GB, 16GB DDR4 | Phone: iPhone 13 Pro Max 128GB | Wearables: Apple Watch SE | Car: 2007 Ford Taurus SE | CPU: R7 5700X | Mobo: ASRock B450M Pro4 | RAM: 32GB 3200 | GPU: ASRock RX 5700 8GB | Case: Apple PowerMac G5 | OS: Win 11 | Storage: 1TB Crucial P3 NVME SSD, 1TB PNY CS900, & 4TB WD Blue HDD | PSU: Be Quiet! Pure Power 11 600W | Display: LG 27GL83A-B 1440p @ 144Hz, Dell S2719DGF 1440p @144Hz | Cooling: Wraith Prism | Keyboard: G610 Orion Cherry MX Brown | Mouse: G305 | Audio: Audio Technica ATH-M50X & Blue Snowball | Server: 2018 Core i3 Mac mini, 128GB SSD, Intel UHD 630, 16GB DDR4 | Storage: OWC Mercury Elite Pro Quad (6TB WD Blue HDD, 12TB Seagate Barracuda, 1TB Crucial SSD, 2TB Seagate Barracuda HDD)
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23 minutes ago, DrMacintosh said:

Plug it into a PC, download iTunes and restore it. 

You think there is any other option besides this? I don't mind but she would rather not

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12 minutes ago, Rhyn said:

You think there is any other option besides this? I don't mind but she would rather not

Assuming she has been keeping regular iCloud backups, the only thing that's going to be lost is an hour or two. There's no magic switch to enable or disable that will fix the issue in software. 

Laptop: 2019 16" MacBook Pro i7, 512GB, 5300M 4GB, 16GB DDR4 | Phone: iPhone 13 Pro Max 128GB | Wearables: Apple Watch SE | Car: 2007 Ford Taurus SE | CPU: R7 5700X | Mobo: ASRock B450M Pro4 | RAM: 32GB 3200 | GPU: ASRock RX 5700 8GB | Case: Apple PowerMac G5 | OS: Win 11 | Storage: 1TB Crucial P3 NVME SSD, 1TB PNY CS900, & 4TB WD Blue HDD | PSU: Be Quiet! Pure Power 11 600W | Display: LG 27GL83A-B 1440p @ 144Hz, Dell S2719DGF 1440p @144Hz | Cooling: Wraith Prism | Keyboard: G610 Orion Cherry MX Brown | Mouse: G305 | Audio: Audio Technica ATH-M50X & Blue Snowball | Server: 2018 Core i3 Mac mini, 128GB SSD, Intel UHD 630, 16GB DDR4 | Storage: OWC Mercury Elite Pro Quad (6TB WD Blue HDD, 12TB Seagate Barracuda, 1TB Crucial SSD, 2TB Seagate Barracuda HDD)
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1 minute ago, DrMacintosh said:

Assuming she has been keeping regular iCloud backups, the only thing that's going to be lost is an hour or two. There's no magic switch to enable or disable that will fix the issue in software. 

Yea I figured. That's what I told her when it happened but she hasn't kept regular backups so we're just gonna hope it can do a manual backup.  Thank you for your help!

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1 minute ago, Rhyn said:

That's what I told her when it happened but she hasn't kept regular backups

Gonna be frank, its mega irresponsible to manually disable automatic iCloud backups....

Laptop: 2019 16" MacBook Pro i7, 512GB, 5300M 4GB, 16GB DDR4 | Phone: iPhone 13 Pro Max 128GB | Wearables: Apple Watch SE | Car: 2007 Ford Taurus SE | CPU: R7 5700X | Mobo: ASRock B450M Pro4 | RAM: 32GB 3200 | GPU: ASRock RX 5700 8GB | Case: Apple PowerMac G5 | OS: Win 11 | Storage: 1TB Crucial P3 NVME SSD, 1TB PNY CS900, & 4TB WD Blue HDD | PSU: Be Quiet! Pure Power 11 600W | Display: LG 27GL83A-B 1440p @ 144Hz, Dell S2719DGF 1440p @144Hz | Cooling: Wraith Prism | Keyboard: G610 Orion Cherry MX Brown | Mouse: G305 | Audio: Audio Technica ATH-M50X & Blue Snowball | Server: 2018 Core i3 Mac mini, 128GB SSD, Intel UHD 630, 16GB DDR4 | Storage: OWC Mercury Elite Pro Quad (6TB WD Blue HDD, 12TB Seagate Barracuda, 1TB Crucial SSD, 2TB Seagate Barracuda HDD)
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Just now, DrMacintosh said:

Gonna be frank, its mega irresponsible to manually disable automatic iCloud backups....

I know I've told her before she needs to keep things backed up regularly but she hasn't listened. 

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4 minutes ago, DrMacintosh said:

Gonna be frank, its mega irresponsible to manually disable automatic iCloud backups....

Just tried the restore option and it won't even connect to a computer now.  If I could virtual ironic dab I would but this is a boned situation.  Phenomenal 

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Sounds pretty phooked. Are you sure it wasn't dropped or damaged? Sounds like a trip to a repair shop.

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13 hours ago, Rhyn said:

Just tried the restore option and it won't even connect to a computer now.

Try entering DFU mode and then connect it to the computer. 
 


https://support.apple.com/en-us/HT201263

Laptop: 2019 16" MacBook Pro i7, 512GB, 5300M 4GB, 16GB DDR4 | Phone: iPhone 13 Pro Max 128GB | Wearables: Apple Watch SE | Car: 2007 Ford Taurus SE | CPU: R7 5700X | Mobo: ASRock B450M Pro4 | RAM: 32GB 3200 | GPU: ASRock RX 5700 8GB | Case: Apple PowerMac G5 | OS: Win 11 | Storage: 1TB Crucial P3 NVME SSD, 1TB PNY CS900, & 4TB WD Blue HDD | PSU: Be Quiet! Pure Power 11 600W | Display: LG 27GL83A-B 1440p @ 144Hz, Dell S2719DGF 1440p @144Hz | Cooling: Wraith Prism | Keyboard: G610 Orion Cherry MX Brown | Mouse: G305 | Audio: Audio Technica ATH-M50X & Blue Snowball | Server: 2018 Core i3 Mac mini, 128GB SSD, Intel UHD 630, 16GB DDR4 | Storage: OWC Mercury Elite Pro Quad (6TB WD Blue HDD, 12TB Seagate Barracuda, 1TB Crucial SSD, 2TB Seagate Barracuda HDD)
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Hi

 

Most of iPhone X series users experienced this issue just minutes after unboxing and some after a couple of weeks usage. I do not know the reason for such an effect but I'd like to give you advice on some of the techniques you could implement to see whether things change.

  1. Perform a force restart.
  2. Make sure to turn on the Wi-Fi or cellular connectivity. This is to ensure that apps running in the background have network connectivity. An error on this front won't be mentioned by Apple so make sure to do it. This particular solutions worked fine for my friend once.
  3. Did you check for any software update?
  4. Try enabling or disabling Haptic Touch to know how things perform.
  5. Remove scratch protector.
  6. Run it on Recovery mode.
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