Laptop Problems

[Festus Irungu]

Hi,

Am new here. Yesterday I was trying to install a program on my hp envy x360 laptop convertible which caused the following occurrences in the specific order.

1. My avast antivirus software hang after I tried to temporarily turn off antivirus for installation,

2. CPU utilization went to 100%

I restarted my PC to try and fix the problem which then caused:

3. Increase in BIOS time

4. My disk partitions disappeared in windows explorer after some time (They all contained data)

Only the OS partition was visible i.e Disk C. 

I tried the following solutions:

6. Fully scanned the pc for a virus. None was found

7. Tried Locating my Partitions in disk manager, couldn't find them

8. Installed third party disk management software, all couldn't find the missing partitions

9. Checked in device manager where I found that only one Sata drive with 120GB was visible. (Mind you the PC had 1TB of storage with just 105GB free before I messed up)

When All failed, I tried to reset the PC while keeping my files then repeated steps 6 to 9. The problem did not go away but now I cant find the missing partitions even immediately after startup.

Furthermore, BIOS time has increased from 4.2 seconds to close to 2 minutes, My PC has a black screen lasting about 5 minutes after every boot up.

 

The Missing Files had alot of schoolwork and entertainment files. I seriously want to recover them. All help is welcom and appreciated

[5x5]

Never install AVG or AVAST - I've also had OS corruption because of them. Reinstall the OS - only solution.

[Festus Irungu]

1 minute ago, 5x5 said:

Never install AVG or AVAST - I've also had OS corruption because of them. Reinstall the OS - only solution.

Doesn't reseting the pc re install the OS?

[Dimchez]

I'd say that you should try to format your PC, and avoid using antivirus programs such as avast.. After I've searched for quite some time I've found that Kaspersky seems to be a better solution than Avast, and since I've installed it it definitely seems like that.. I'd also suggest you install uBlock origin as an extension on your web browser so it can stop redirects that can lead to viruses if Kaspersky doesn't do that.. About finding your partitions, they should appear on the menu while formatting(installing windows).. Also, if you do decide to format I'd suggest you to make Windows 10 lighter following LowSpecGamer's guide on his youtube channel, it'll really remove a lot of unnecessary windows 10 programs, and just make your PC boot/work faster.. Hope any of this will help you out.

[Festus Irungu]

4 minutes ago, Dimchez said:

I'd say that you should try to format your PC, and avoid using antivirus programs such as avast.. After I've searched for quite some time I've found that Kaspersky seems to be a better solution than Avast, and since I've installed it it definitely seems like that.. I'd also suggest you install uBlock origin as an extension on your web browser so it can stop redirects that can lead to viruses if Kaspersky doesn't do that.. About finding your partitions, they should appear on the menu while formatting(installing windows).. Also, if you do decide to format I'd suggest you to make Windows 10 lighter following LowSpecGamer's guide on his youtube channel, it'll really remove a lot of unnecessary windows 10 programs, and just make your PC boot/work faster.. Hope any of this will help you out.

I wanted to try that as my last option. I hope to keep all my files and media

 

[Dimchez]

Just now, Festus Irungu said:

I wanted to try that as my last option. I hope to keep all my files and media

 

When you are in the formatting menu, just format your C drive, and keep the other partitions/drives unformatted, that way you can still access those other partitions/drives even after you formatted your C drive.. But do indeed do at least some of the things I told you, Avast from my PoV seems to be a very polished antivirus that's not really as good as it's being told as.. Hope you can get your laptop fixed  

[Festus Irungu]

7 minutes ago, Dimchez said:

When you are in the formatting menu, just format your C drive, and keep the other partitions/drives unformatted, that way you can still access those other partitions/drives even after you formatted your C drive.. But do indeed do at least some of the things I told you, Avast from my PoV seems to be a very polished antivirus that's not really as good as it's being told as.. Hope you can get your laptop fixed  

Let me try it. Thanks

 

 

[5x5]

34 minutes ago, Festus Irungu said:

I wanted to try that as my last option. I hope to keep all my files and media

 

That won't be possible most likely - unless you pay for data recovery.

[Maidstone]

I wonder if your laptop had a second HD that contained your data and its just coincidence it failed during your changes.   I have seen dead drives that were still connected cause the extended boot times before.