Help me troubleshoot..

[Osamako]

Hey guys... This is the first time I post. I've been a long time viewer though. 

So I have the weirdest problem with my pc. 

I bought this pc around 6 months ago. Since then, this happened around 10 or 12 times. What happens is the following: suddenly the screen freezes and in a second the whole video signal is lost. I can't do anything and I can't even press ctrl alt del.. İt's not responsive at all. I have to just press the Power button long and turn the pc off. 

Now the problem is, this is so random it happened while playing Doom once, it happened while just browsing the internet.. And it even happened while watching a movie. So I can't replicate the situation. I called warrenty but i seemed kinda dump because  I can't show them what's happening. 

I tried to stress my pc using occt.. It went for 1 full hour with 100% load on cpu and gpu without a hiccup. Even the Temps looked OK 80 c for gpu and 78 for cpu. 

So I don't even understand where is the problem. 

My rig is:

AMD ryzen 5 1600 

Rx580 8gp

16gp ram 3000hz

Pleaee help me fix this. Thank you very much 

[Karan95]

Could you try to check if RAM is seated properly in the slot?

[Osamako]

1 minute ago, Karan95 said:

Could you try to check if RAM is seated properly in the slot?

I think I already did that. I will do it again just tomake sure. however, I am not sure such a problem would have that reason

[Karan95]

13 minutes ago, Osamako said:

I think I already did that. I will do it again just tomake sure. however, I am not sure such a problem would have that reason

I had same issue with my build as well.. I found out that i have a faulty RAM. If you have all the latest driver updates and latest windows updates as well, with all the default settings on bios and windows by this I mean you would have not changed any option on bios or windows that you should not , the only thing left is RAM and HDD(could be a problem but chances are less). When you are running stress test it doesn't stress on RAM as much as games do that's why it didn't freeze  at that point of time. So, if you have two RAM sticks, you should try to run your PC with one stick and if problem persists change the stick with another one that you have.  You would be able to find the faulty one. If the issue still remains then go for a new MB.

[Osamako]

19 minutes ago, Karan95 said:

I had same issue with my build as well.. I found out that i have a faulty RAM. If you have all the latest driver updates and latest windows updates as well, with all the default settings on bios and windows by this I mean you would have not changed any option on bios or windows that you should not , the only thing left is RAM and HDD(could be a problem but chances are less). When you are running stress test it doesn't stress on RAM as much as games do that's why it didn't freeze  at that point of time. So, if you have two RAM sticks, you should try to run your PC with one stick and if problem persists change the stick with another one that you have.  You would be able to find the faulty one. If the issue still remains then go for a new MB.

Oh actually that makes perfect sense because also I am a power user, I might actually use a lot of ram just browsing because I have 50+ tabs open. hummm... for now, since you told me to be sure they are seated, I actualy switched the places of the two sticks.. let's see what happens. I hope that this is the problem .... the only thing is I actually dont have a way to validate if the problem is solved.. is there a software that can test ram? and btw, I actually overclocked my ram... I think they call it xmp or something. I'm not sure.. do u think that would be the  culprit? should I disable it? my ram are  adata xps cl16 3000HZ
anyway, thanks for the insight man.... let's see what happens...

[Karan95]

I can see you are using A320 mobo. I would suggest to to run you RAM on 2666 as anything above this is likely to be unstable on A320 chipset. Use MemTest86 for RAM testing, you would have to use USB drive for this as this works outside of windows OS environment. Check youtube for how to use. this