Lower resolution after installing drivers

[noteffy]

Hi,

 

my friend got a new monitor (Samsung 2043NW) after his last one died (LG l1752sq)

 

1280x1024 is what the resolution he keeps getting with graphics drivers.

 

After uninstalling GPU (550 ti) drivers  using DDU the resolution went to 1600x1200, but everything looks distorted according to him.

 

Installing drivers (tried both new and old drivers) makes the resolution go back to 1280x1024.

 

I cannot check my self as we're in different countries so I'm helping over teamviewer.

 

I've checked the new monitor specs and according to the internet the native resolution is 1680x1050

I've tried  new and old driers

I've tried making custom resolution in nvidia control panel which lets me but makes it look distorted.

 

I have a theory that his VGA cable is the problem, but not sure, and testing is not something he can do quickly as he doesn't have a second one and due to the current circumstances going to the shop to buy one is not an option.

 

I am looking for any ideas what might be the issue and what to do to use native resolution on his new monitor.

 

Thanks.

 

 

 

[King_Arthur]

yes definitly vga is not recommended try an hdmi cable or a dvi if you have one

 

[noteffy]

6 minutes ago, King_Arthur said:

yes definitly vga is not recommended try an hdmi cable or a dvi if you have one

 

His new monitor only has 1 port which is VGA (a part from the power port)

[King_Arthur]

maybe the cable is not capable of that resolution 

[noteffy]

3 hours ago, King_Arthur said:

maybe the cable is not capable of that resolution 

He just borrowed a cable that was used for full HD monitor by his friend. 

The issue was not fixed. any ideas?