120 HZ Problem !

[Countwork]

I found this forum in luck, my friends. I have a strange problem. I bought a monitor today, but I can't get 120 Hz. (HDMI supports maximum 120 HZ in laptops)

 

 

Monitor: Gamepower 27 '' GPR27C1MS144

If it is a laptop;

 

 

Intel Core i5 9300H
16GB RAM
1TB GB HDD + 240GB SSD
GTX1650 HDMI Version 2.0

 

it has features. I think my cable is 1.4, as far as I know 1.4 needs to be enough.

I'm uploading a representative photo of my problem. :(

[Pasgui9]

Is it set to 120Hz in the windows settings? Maybe the monitor needs to be manually set through it's own settings to work properly at 120Hz. If you have the manual give it a thorough read. If you have another computer check to see if it has the same issue, and try a different connection port if you can.

[Countwork]

31 minutes ago, Pasgui9 said:

Is it set to 120Hz in the windows settings? Maybe the monitor needs to be manually set through it's own settings to work properly at 120Hz. If you have the manual give it a thorough read. If you have another computer check to see if it has the same issue, and try a different connection port if you can.

Firstly, thanks for your response. I was able to use it in 1440x900 and 1366x768 settings without any problem. I think my HDMI cable is not enough quality. Will you join me ?

[Countwork]

Problem videos;

 

https://www.youtube.com/watch?v=sr3xrjEsHhM&feature=youtu.be