INTEL RMA DENIED

[dudu1505]

well, a store here in Brazil had it RMA denied due to the memory clock.

 

https://www.youtube.com/watch?v=KmCQdwtJP0Q

 

the video is in portuguese, but...........

 

TLDR; they denied the rma of the i3 8100 because the used memory had xmp 2666mhz, and reported that the rma is only based on the memory informed on intel ark.

 

 

[Guest]

Overclocking is not warranty unless you buy the performance tuning protection plan.

 

Been seeing this B.S. lately. All people need to do is read a little and they'd know to buy the tuning protection plan..... but nooo.... everyone forgets that overclocking typically voids warranties and just straight lie during RMA process. 

 

https://click.intel.com/tuningplan/faq

[dudu1505]

10 minutes ago, ShrimpBrime said:

Overclocking is not warranty unless you buy the performance tuning protection plan.

 

Been seeing this B.S. lately. All people need to do is read a little and they'd know to buy the tuning protection plan..... but nooo.... everyone forgets that overclocking typically voids warranties and just straight lie during RMA process. 

 

https://click.intel.com/tuningplan/faq

551/5000

and that this, rma was summarily denied without even the product being sent for analysis.

they only asked for a copy of the invoice and claimed that the memory on the invoice had been used.

 

another problem, here in Brazil you can only find machines(desktop and notebook) assembled with 2666MHz memories, and when buying modules separately you will only find 2666MHz memories, as it is cheaper than the 2400.

even if you use the damn memory with the xmp turned off, without overclocking the cpu or memory, intel requests the invoice and denies the RMA due to the memory clock informed in the invoice.

[Guest]

You don't need to bold, my eyes aren't that bad on the old 40 inch....... 

 

The boards boot stock 2133mhz. Unless the Jedec profile is lowest at higher is the only time the board will post over 2133.

 

The only invoice Intel would require is proof of purchase of the cpu. 

 

Again, if purchased the tuning protection plan..... there would be no issue with RMA.

 

 

 

 

[Mister Woof]

How do they even know unless you tell them

[dudu1505]

5 minutes ago, ShrimpBrime said:

You don't need to bold, my eyes aren't that bad on the old 40 inch....... 

 

The boards boot stock 2133mhz. Unless the Jedec profile is lowest at higher is the only time the board will post over 2133.

 

The only invoice Intel would require is proof of purchase of the cpu. 

 

Again, if purchased the tuning protection plan..... there would be no issue with RMA.

 

 

 

 

it wasn't bold, I accidentally changed the font size, anyway.

 

this is the case, intel's RMA here in Brazil requests the invoice, and the invoice has almost always informed the memory that you also bought.

they used this information to deny the RMA without even asking which memory was used in the system.

 

Anyway, it's more to inform. if in your country also any information about the memory is sent on the invoice, you will be automatically denied RMA. = D

[dudu1505]

to complement, the invoice here in Brazil is electronically controlled by the government, there is no way to change the information on it without having problems with the tax authorities.

[Guest]

Just now, dudu1505 said:

it wasn't bold, I accidentally changed the font size, anyway.

 

this is the case, intel's RMA here in Brazil requests the invoice, and the invoice has almost always informed the memory that you also bought.

they used this information to deny the RMA without even asking which memory was used in the system.

 

Anyway, it's more to inform. if in your country also any information about the memory is sent on the invoice, you will be automatically denied RMA. = D

Yea I don't recall memory being on a cpu invoice, but I tend to buy parts separately, so thankfully I won't have to ever experience this issue.

 

 

[Dedayog]

39 minutes ago, dudu1505 said:

well, a store here in Brazil had it RMA denied due to the memory clock.

 

https://www.youtube.com/watch?v=KmCQdwtJP0Q

 

the video is in portuguese, but...........

 

TLTR; they denied the rma of the i3 8100 because the used memory had xmp 2666mhz, and reported that the rma is only based on the memory informed on intel ark.

 

 

We're aware.  No matter how many times it's posted, it's still a non-issue.

 

 

[dudu1505]

4 minutes ago, Mister Woof said:

How do they even know unless you tell them

you do not inform, the invoice informs = D
and there is no way to modify the invoice here in Brazil.

[Mister Woof]

1 minute ago, dudu1505 said:

you do not inform, the invoice informs = D
and there is no need to modify the invoice here in Brazil.

Maybe buy them separately in the future I guess

[Guest]

7 minutes ago, Mister Woof said:

Maybe buy them separately in the future I guess

It's the One and only case I've heard of with this sort of issue.

 

When googled "Intel RMA denied".... this is the only case I can find with this particular issue. 

 

Click Bait anyone?

[dudu1505]

12 minutes ago, Mister Woof said:

Maybe buy them separately in the future I guess

it’s a way, but I don’t know if it’s the same in your country.
here it is very common to have discounts on purchases for the total amount of the order.
and almost always the CPU is the most expensive part after the GPU.

 

just to have a price review here, i3 8100 costs on average R 844.34 and the minimum wage of 1 month of service here is R$1,045
so there are a lot of these discounts over the total purchase price.

 

Anyway, the warning is that Intel is applying RMA policies to the letter now.

[dudu1505]

3 minutes ago, ShrimpBrime said:

It's the One and only case I've heard of with this sort of issue.

 

When googled "Intel RMA denied".... this is the only case I can find with this particular issue. 

 

Click Bait anyone?

talking about the video I can't tell you if it's click bait.

but in the forums here in Brazil there are several reports that intel was not sending more new processors in the RMA, but returning the money more than 40 days late.

 

you can't tell if it is a specific RMA problem here in the country or if it is widespread.

[Mister Woof]

3 minutes ago, dudu1505 said:

it’s a way, but I don’t know if it’s the same in your country.
here it is very common to have discounts on purchases for the total amount of the order.
and almost always the CPU is the most expensive part after the GPU.

 

just to have a price review here, i3 8100 costs me R $ 844.34 and the minimum wage of 1 month of service here is R $ 1,045
so there are a lot of these discounts over the total purchase price.

 

Anyway, the warning is that Intel is applying RMA policies to the letter now.

 

What is the used market like there?

 

An 8100 for nearly a months work sounds pretty terrible price

[Guest]

Just now, dudu1505 said:

talking about the video I can't tell you if it's click bait.

but in the forums here in Brazil there are several reports that intel was not sending more new processors in the RMA, but returning the money more than 40 days late.

 

you can't tell if it is a specific RMA problem here in the country or if it is widespread.

Yea the video.... but I cannot understand what they are saying to decipher any truth from it.

 

Typically.... processors just don't suddenly break. DOA is one thing..... suddenly break is another.

 

Like I was saying..... Google.... "Intel RMA denied" ..... This forum, that video and some random reddit post are all that pop up.

[dudu1505]

Just now, Mister Woof said:

 

What is the used market like there?

 

An 8100 for nearly a months work sounds pretty terrible price

the average price of used is R$ 600.
not worth it.

but this is another problem due to the economy of the country that does not have much to do with the case.

[Dedayog]

6 minutes ago, ShrimpBrime said:

Yea the video.... but I cannot understand what they are saying to decipher any truth from it.

 

Typically.... processors just don't suddenly break. DOA is one thing..... suddenly break is another.

 

Like I was saying..... Google.... "Intel RMA denied" ..... This forum, that video and some random reddit post are all that pop up.

Yeah, it's sounding like someone is making new accounts to spread this video around.

 

Self promoting a YT channel maybe.

 

Either way, can't find anything else concerning this except for 2 fresh accounts only posting this on the forums here.

[dudu1505]

29 minutes ago, ShrimpBrime said:

Yea the video.... but I cannot understand what they are saying to decipher any truth from it.

 

Typically.... processors just don't suddenly break. DOA is one thing..... suddenly break is another.

 

Like I was saying..... Google.... "Intel RMA denied" ..... This forum, that video and some random reddit post are all that pop up.

summarization is what I mentioned.

• in the video they read the answer of the RMA denied because of the XMP that is in the invoice.
• they scold the company a lot.
• say they already gave another cpu to their customers.
• who will request a contact with intel to have an official feedback on the RMA policy.
• that depending on the answer they will boycott the intel cpu.

 

in one detail, they scolded the video so much that they cut and censored several parts.

 

and to be warned I'm not linked to this store.

I only buy from their competitors because it is cheaper. hahahahahahhaha.

[Guest]

2 minutes ago, dudu1505 said:

summarization is what I mentioned.

• in the video they read the answer of the RMA denied because of the XMP that is in the invoice.
• they scold the company a lot.
• say they already gave another cpu to their customers.
• who will request a contact with intel to have an official feedback on the RMA policy.
• that depending on the answer they will boycott the intel cpu.

 

in one detail, they scolded the video so much that they cut and censored several parts.

Define "already gave another cpu to their customers"

Does that mean they replaced the cpu out of pocket?

Not a big loss there.... what's it worth 100$ new (U.S. currency) 125 bucks maybe?

 

And then slander Intel for trying an RMA without the performance tuning protection plan?

 

OR

 

Perhaps it was a monday and The Intel Rep just didn't feel like dealing with another claim and simply denied it because he was hung over from drinking all weekend (Kind of a joke comment here)

[dudu1505]

3 minutes ago, ShrimpBrime said:

Define "already gave another cpu to their customers"

Does that mean they replaced the cpu out of pocket?

Not a big loss there.... what's it worth 100$ new (U.S. currency) 125 bucks maybe?

 

And then slander Intel for trying an RMA without the performance tuning protection plan?

 

OR

 

Perhaps it was a monday and The Intel Rep just didn't feel like dealing with another claim and simply denied it because he was hung over from drinking all weekend (Kind of a joke comment here)

"Does that mean they replaced the cpu out of pocket?"

exactly.

 

"Not a big loss there.... what's it worth 100$ new (U.S. currency) 125 bucks maybe?"

unfortunately here in the country because of the economy, an i3 8100 is worth a lot of money, just see the prices I posted for the other guy above.

[Guest]

1 minute ago, dudu1505 said:

unfortunately here in the country because of the economy, an i3 8100 is worth a lot of money, just see the prices I posted for the other guy above.

Well this is all an interesting one time occurrence. 

 

Do you have evidence other than this that shows Intel is ""Anyway, the warning is that Intel is applying RMA policies to the letter now"" ???

 

 

[dudu1505]

4 minutes ago, ShrimpBrime said:

Well this is all an interesting one time occurrence. 

 

Do you have evidence other than this that shows Intel is ""Anyway, the warning is that Intel is applying RMA policies to the letter now"" ???

 

 

that is the problem, this is the first case of denied rma published here that had such repercussions.

the other cases are due to Intel's delay in executing the rma when exchanging the product and reaching the point of not even changing the cpu but returning the money.

just to get a sense, the intel rma for what is posted on the forums here took an average of 20 days to resolve, at the end of the last year so far reporting a delay of more than 40 days.

[Guest]

OK another question....

 

Why did they feel the need to RMA directly through Intel vs making a claim through the vendor they purchased the cpu from?

[dudu1505]

6 minutes ago, ShrimpBrime said:

OK another question....

 

Why did they feel the need to RMA directly through Intel vs making a claim through the vendor they purchased the cpu from?

I have no way of saying why, I'm not linked to the store, but in terms of being a common buyer:
here, stores are required by law to give a 3-month warranty to consumers, if the manufacturer offers a 3-year warranty (in the case of intel), it is a 3-month warranty with the store and the rest with the manufacturer of the product.

 

it may have happened that the 3 months of the mandatory warranty had already passed with their supplier and the same had it checked with intel.
this happens a lot here with any type of product and service purchased.