Laptop BSOD

[piplupgao]

Was just browsing the forum when suddenly BSOD any ideas why?

[ViruZ_HUN]

How long have you been 12 years old?

 

7 years?

[piplupgao]

How long have you been 12 years old?

 

7 years?

I'm 13

[djdanster]

What's the code it gives you? Should be something like that looks like 0x0000001A.

[Volbet]

What was the BSoD error code?

 

Have you recently installed any new drivers? is the CPU temeprature OK? 

[piplupgao]

What was the BSoD error code?

 

Have you recently installed any new drivers? is the CPU temeprature OK? 

how do I find the error code?

 

No new driver temps fine

[djdanster]

Go to the event viewer and then Windows Logs > System. Scroll down until you see a Critical with a red X next to it. Double click on that and screenshot it for us. Make sure the time stamp roughly matches up.

[Volbet]

how do I find the error code?

 

No new driver temps fine

You can use the Event Viewer in Windows. Personally I would wait and see if the BSoD happens again before you begin troubleshooting too much. It might just have been an abnormality.

[piplupgao]

You can use the Event Viewer in Windows. Personally I would wait and see if the BSoD happens again before you begin troubleshooting too much. It might just have been an abnormality.

happened twice

[Volbet]

happened twice

Ok then. Go into the Event Viewer and check for critical errors. 

[piplupgao]

Ok then. Go into the Event Viewer and check for critical errors. 

All the errors are "The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly."

[djdanster]

All the errors are "The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly."

 

Double click and screenshot it, then upload for us to see.

[piplupgao]

Double click and screenshot it.

I'm guessing your looking for the details:

+ System

    - Provider

      [ Name] Microsoft-Windows-Kernel-Power       [ Guid] {331C3B3A-2005-44C2-AC5E-77220C37D6B4}

      EventID 41       Version 2       Level 1       Task 63       Opcode 0       Keywords 0x8000000000000002     - TimeCreated

      [ SystemTime] 2014-02-13T16:59:35.721214500Z

      EventRecordID 116156       Correlation     - Execution

      [ ProcessID] 4       [ ThreadID] 8

      Channel System       Computer Andrew-PC     - Security

      [ UserID] S-1-5-18

- EventData

    BugcheckCode 265     BugcheckParameter1 0xa3a039d8a34d4899     BugcheckParameter2 0xb3b7465ef5cb8473     BugcheckParameter3 0xfffff88003370640     BugcheckParameter4 0x3     SleepInProgress false     PowerButtonTimestamp 0

[djdanster]

 

I'm guessing your looking for the details:

+ System

    - Provider

      [ Name] Microsoft-Windows-Kernel-Power       [ Guid] {331C3B3A-2005-44C2-AC5E-77220C37D6B4}

      EventID 41       Version 2       Level 1       Task 63       Opcode 0       Keywords 0x8000000000000002     - TimeCreated

      [ SystemTime] 2014-02-13T16:59:35.721214500Z

      EventRecordID 116156       Correlation     - Execution

      [ ProcessID] 4       [ ThreadID] 8

      Channel System       Computer Andrew-PC     - Security

      [ UserID] S-1-5-18

- EventData

    BugcheckCode 265     BugcheckParameter1 0xa3a039d8a34d4899     BugcheckParameter2 0xb3b7465ef5cb8473     BugcheckParameter3 0xfffff88003370640     BugcheckParameter4 0x3     SleepInProgress false     PowerButtonTimestamp 0

 

 

I had this yesterday with our phone server at work. I solved it by doing a combination of sfc /scannow in cmd and making sure you have the latest Windows updates installed. Look in the Optional Updates as well and make sure there are no drivers waiting to be installed.