Win10 doesn't detect internet

DanRoss · December 28, 2019

So about a week or two ago I rebuilt my old outdated pc. Upgraded to a 3600x with B450 tomahawk max and a 5700xt. Apart from a few driver issues things worked great. Today however xbox live couldn't connect properly so I restarted. The PC took a lot of time logging into my account which is odd since I'm on an SSD, and once it did it completely spazzed out. Flashing taskbar and other anomalies. I tried using windows repair to fix this but it failed so I just went ahead and reset win10. Now I've fixed the initial issue but I still have another problem.

Windows 10 says it doesn't have an internet connection. Even though I can use the internet just fine. I can clearly see both an ethernet connection and a wifi connection(from my plugin usb wifi adapter).

Because of this problem I cannot login on any Microsoft accounts or update windows. I've tried installing the lan driver from MSI's website but it proved ineffective. Like I said, the internet works fine but anything Microsoft tells me that it isn't connected. I'm kinda at a loss here, was going to create a win10 usb stick and do a complete wipe but even that won't download for me.

EDIT: I have tried disabling/reenabling and uninstalling/reinstalling the network adapter but I don't believe this is the issue as neither ethernet nor wifi are properly detected.

Any help would be greatly appreciated. I've tried a few fixes but nothing has worked at all yet. Is this a motherboard issue or something else? Thanks again.

Dougarooo · December 28, 2019

1 minute ago, DanRoss said:

So about a week or two ago I rebuilt my old outdated pc. Upgraded to a 3600x with B450 tomahawk max and a 5700xt. Apart from a few driver issues things worked great. Today however xbox live couldn't connect properly so I restarted. The PC took a lot of time logging into my account which is odd since I'm on an SSD, and once it did it completely spazzed out. Flashing taskbar and other anomalies. I tried using windows repair to fix this but it failed so I just went ahead and reset win10. Now I've fixed the initial issue but I still have another problem.

Windows 10 says it doesn't have an internet connection. Even though I can use the internet just fine. I can clearly see both an ethernet connection and a wifi connection(from my plugin usb wifi adapter).

Because of this problem I cannot login on any Microsoft accounts or update windows. I've tried installing the lan driver from MSI's website but it proved ineffective. Like I said, the internet works fine but anything Microsoft tells me that it isn't connected. I'm kinda at a loss here, was going to create a win10 usb stick and do a complete wipe but even that won't download for me.

Any help would be greatly appreciated. I've tried a few fixes but nothing has worked at all yet. Is this a motherboard issue or something else? Thanks again.

So what it sounds like is you have an internet connection but that icon in the bottom right have a red circle with an x on it. I've had this issue before and it's weird. For me: windows was thinking it had this other virtual connection that it should send everything through even though it had no connection and had a working ethernet connected.

What I recommend is looking here and letting me know what you see:

Open windows search and open control panel. Go to network and internet then network and sharing center. On the left side it'll say change adapter settings, click that. See what's listed there and let me know. Right now I have showing one ethernet, an unplugged connection, and my VPN line. For you, depending on how many ports you have, should have one ethernet that says connected and some extra one that doesn't look right. Maybe include a screen shot if you see something odd there

DanRoss · December 28, 2019

44 minutes ago, Dougarooo said:

So what it sounds like is you have an internet connection but that icon in the bottom right have a red circle with an x on it. I've had this issue before and it's weird. For me: windows was thinking it had this other virtual connection that it should send everything through even though it had no connection and had a working ethernet connected.

What I recommend is looking here and letting me know what you see:

Open windows search and open control panel. Go to network and internet then network and sharing center. On the left side it'll say change adapter settings, click that. See what's listed there and let me know. Right now I have showing one ethernet, an unplugged connection, and my VPN line. For you, depending on how many ports you have, should have one ethernet that says connected and some extra one that doesn't look right. Maybe include a screen shot if you see something odd there

First off, thanks for the speedy reply. I followed your instructions and went into adapter settings. The only two things listed there are my ethernet and wifi connections. Here's a screenshot. Although the wifi connection has an x on it I've tested it and it works fine as well. Also the internet icon at the bottom right of my screen isn't quite what you described, I've attached a picture of it as well.

Dougarooo · December 28, 2019

17 minutes ago, DanRoss said:

First off, thanks for the speedy reply. I followed your instructions and went into adapter settings. The only two things listed there are my ethernet and wifi connections. Here's a screenshot. Although the wifi connection has an x on it I've tested it and it works fine as well. Also the internet icon at the bottom right of my screen isn't quite what you described, I've attached a picture of it as well.

Okay so it looks like you do have internet access but windows isn't automatically getting it's configuration from your router. What I recommend:

1. Reset your internet settings in windows. Click the start button and select the gear for settings. Select Network and Internet, then click network reset at the bottom of that page. Then click restart now and see if this fixes your issue.

2. Turn off your computer, router, and modem. Unplug your modem and router for 30 seconds then plug them back in. Wait for them to come on and turn on your computer again. See if this fixes your issue.

3. I would recommend if these don't work to try updating your drivers but you say you've done that so my last possibility is if you have a security software it could be blocking it. Try disabling it and see if that fixes it.

DanRoss · January 7, 2020

Sorry I haven't posted back on this. After trying many different solutions I finally went ahead and did a fresh install of windows from a usb. My best guess is I had some corrupt windows files since this seems to have fixed the problem. So if you have the same problem that I did it may be worth trying this. Hopefully someone else can find some useful info in this thread.