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Windows 10 only 8gb of 16gb is usable

MobPlays
By MobPlays
in Troubleshooting
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Posted

I just bought a new ram kit and both sticks are detected in the bios and show up in cpuz, but only 8gb is usable. 

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Did you install the sticks correctly in the motherboard? Typically, it is slots 1 and 3 or 2 and 4. Check your motherboard manual to be certain.

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Was the new kit a 2x8GB kit? Or did you get two separate 8GB sticks? (not retail packaged together)

Specs: CPU - Intel i7 8700K @ 5GHz | GPU - Gigabyte GTX 970 G1 Gaming | Motherboard - ASUS Strix Z370-G WIFI AC | RAM - XPG Gammix DDR4-3000MHz 32GB (2x16GB) | Main Drive - Samsung 850 Evo 500GB M.2 | Other Drives - 7TB/3 Drives | CPU Cooler - Corsair H100i Pro | Case - Fractal Design Define C Mini TG | Power Supply - EVGA G3 850W

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I bought a 16 gig kit of g.skil ripjaws v i found the problem just trying to figure out how to fix it 8gb of it is hardware reserved and so far every "fix" ive found for it has not worked

 

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and yes they are installed correctly double checked the manual to see and it says slot 2 and 4 which is what i have them in.

 

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