Windows 10 1909 issue with some programs

r00tcracker · November 24, 2019

Hi guys,

I am having some issues with some programs that would just not open after a fresh install of Windows 10 1909 on a new computer. The programs work fine in windows 1903 but for the life of me, I cannot figure out what is going on.

I used Process Hacker to see what's going on, and the program "loads" but gets killed straight away.

If I boot in safe mode, the program opens.

If i run it in sandboxie, it opens too.

I tried disabling my antivirus (Eset Internet Security(, nothing. Looked around windows defender too, but couldn't find anything.

I have a VM with 1903 installed with the same anti virus version, and they work there, but not in my main machine.

Specs of the machine:

Processor: AMD Ryzen 3900X 12 Core
Motherboard : Asus Crosshair VIII Hero WIFI
RAM: Corsair Vengeance LPX DDR4 3200MHz 2x16GB (32GB)
HDD: Samsung 970 EVO PLUS NVMe M.2 250GB

one of the programs I'm trying to run is Tableau Desktop

Any help would be appreciated!

I don't know what else to do.

r00tcracker · November 26, 2019

Issue resolved!

Mark Kaine · November 26, 2019

8 hours ago, r00tcracker said:

Issue resolved!

It would be possibly helpful if you'd post how this was fixed in case someone runs into the same or similar issue? Thanks.

r00tcracker · November 27, 2019

18 hours ago, Mark Kaine said:

It would be possibly helpful if you'd post how this was fixed in case someone runs into the same or similar issue? Thanks.

Sorry, since no one was replying to it, I thought it was pointless to say. But you are right!!

Straight from Tableau.

I went option 2!

Published: 19 Aug 2019
Last Modified Date: 25 Nov 2019

Issue

Unable to launch Tableau Desktop (or Tableau Reader). You may notice that the product does not start when double clicking on its icon and no error message appears.

Environment

Tableau Desktop (or Tableau Reader) 2018.3 or newer

Windows

AMD Ryzen 9 3000 Series processor

Resolution

Try one of the following options:

Option 1

Upgrade to 2019.1.8, 2019.2.4 or 2019.3.1. For more information on current releases, see Upgrade Tableau Desktop and Desktop Upgrade.

Option 2

Work with your IT team to run Tableau Desktop with a parameter:

Restart your PC to make sure all Tableau Desktop instances are closed.

Right-click on the shortcut icon of Tableau Desktop and navigate to Properties.

Under the Shortcut tab, add -DThreadTimeApi=GetThreadTimes at the end of the Target field. e.g.:
"C:\Program Files\Tableau\Tableau 2019.3\bin\tableau.exe" -DThreadTimeApi=GetThreadTimes

Press OK to close the Properties screen.

Double-click the shortcut icon to start Tableau Desktop.

Cause

This behaviour is related to Issue ID 954245 which is currently under investigation. Tableau Desktop (or Tableau Reader) stops working on a computer equipped with AMD Ryzen CPU.