Corsair Commander pro help

[Camtron84]

hey guys Im really really hoping some one can help me out iv looked everywhere online no one seems to be having the same problems as i em..

issue i have. i have 5 Corsair hd fans 4 140mil fans and 1 120mil fan randomly my lighting stoped working on all the fans and as i was disecting the problem i can get one fan to work only one fan at a time when i plug the led hedder into the corsair led hub into slot 1 all the other fans will not work when i plug them into hedder 2 3 and 4 now i tried the led hedder into the led header 1  and so all the fans will work by them self but only one at a time connected to led header 1.... they dont work in sync iv had the led hub replaced and its doing the same thing... ps i have the commander pro also with the led hub connected to the commander pro taking the commander pro out of the hole thing also same problem....

[Fakmykak]

Have you tried restarting your PC.

[Camtron84]

lol yes....

 

[Fakmykak]

Wish I could help you but I cannot replicate the problem, nor have I encountered it. Whenever my Commander Pro freaks out I just restart and it fixes itself.

 

Do you have a 3rd party monitoring program running like HWinfo or something of the sort?

 

Is the commander pro updated fully?

[Camtron84]

yeah did update the firmW and i just have Cam Software for controlling my Kraken 

[JB25304]

This may sound stupid, but have you checked under the Lighting Setup for the Commander Pro to make sure that it still knows that you have 6 fans?  If the software only thinks that you have one fan, that might be why only one fan at a time lights up.  Maybe something screwy happened and the Setup settings were changed somehow.

 

Only other thing that I can think of would be like @Fakmykak said and that there is some other monitoring program running.  I know that my Commander Pro does weird things if I run HWiNFO64 and let it take over sensor monitoring.  Plus, if I run Ryzen Master and reboot the system after making changes and it first reboots with Ryzen Master opening, then iCUE will not recognize any device hooked up to it until I restart again.

[Camtron84]

commander pro is showing all fans there and working doing there thing... but yeah only the fan in header 1 is working 

[JB25304]

That’s weird. I have no clue what is going on. Outside of those fixes, I don’t have anymore ideas. Sorry I couldn’t help, but I hope you can get it figured out. 

[Camtron84]

well thank you to both of you for at least trying 

[Fakmykak]

You can contact Corsair support. Maybe they have some troubleshooting solutions. Expect them to take a month to reply to your Email though.

[LauriHimself]

36 minutes ago, Fakmykak said:

You can contact Corsair support. Maybe they have some troubleshooting solutions. Expect them to take a month to reply to your Email though.

I had the same problem with them taking ages to reply to mails! 

 

Pro tip: use messenger to contact their Facebook account! At least for their German account they usually respond at least the next day, if not within hours. 

 

Sounds stupid, but works ^^

[Camtron84]

ahh alright thnx for the tip ill try that as well 

[Camtron84]

bump....