usb USB DEVICE DESCRIPTOR FAILED

[Terra]

Hello,

 

I am having a problem with one of the USB 3.0 port on the front panel of my CM MasterBox Q300L. If i insert my pendrive, harddisk or wireless dongle, the error "USB DEVICE DESCRIPTOR FAILED" pops up on the device manager. All of the port are working except this one.

 

I tried using USB Device Tree Viewer and this is what i found on the Port 5.

 

    =========================== USB Port5 ===========================

Connection Status        : 0x02 (Device failed enumeration)
Port Chain               : 1-5
Properties               : 0x01
 IsUserConnectable       : yes
 PortIsDebugCapable      : no
 PortHasMultiCompanions  : no
 PortConnectorIsTypeC    : no
ConnectionIndex          : 5
CompanionIndex           : 0
 CompanionHubSymLnk      : USB#ROOT_HUB30#5&6d8a327&0&0#{f18a0e88-c30c-11d0-8815-00a0c906bed8}
 CompanionPortNumber     : 2

      ======================== USB Device ========================

        +++++++++++++++++ Device Information ++++++++++++++++++
Device Description       : Unknown USB Device (Device Descriptor Request Failed)
Device ID                : USB\VID_0000&PID_0002\6&31F168A9&0&5
Hardware IDs             : USB\DEVICE_DESCRIPTOR_FAILURE
Driver KeyName           : {36fc9e60-c465-11cf-8056-444553540000}\0025 (GUID_DEVCLASS_USB)
Driver Inf               : C:\WINDOWS\inf\usb.inf
Legacy BusType           : PNPBus
Class                    : USB
Class GUID               : {36fc9e60-c465-11cf-8056-444553540000} (GUID_DEVCLASS_USB)
Enumerator               : USB
Location Info            : Port_#0005.Hub_#0001
Manufacturer Info        : (Standard USB Host Controller)
Capabilities             : 0x64 (Removable, SilentInstall, RawDeviceOK)
Status                   : 0x01806400 (DN_HAS_PROBLEM, DN_DISABLEABLE, DN_REMOVABLE, DN_NT_ENUMERATOR, DN_NT_DRIVER)
Problem Code             : 43 (CM_PROB_FAILED_POST_START)
Address                  : 5
Power State              : D3 (supported: D0, D3, wake from D0)

        ---------------- Connection Information ---------------
Connection Index         : 0x05 (5)
Connection Status        : 0x02 (DeviceFailedEnumeration)
Current Config Value     : 0x00
Device Address           : 0x00 (0)
Is Hub                   : 0x00 (no)
Device Bus Speed         : 0x01 (Full-Speed)
Number Of Open Pipes     : 0x00 (0 pipes to data endpoints)
Data (HexDump)           : 05 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00   ................
                           00 00 00 00 00 00 00 01 00 00 00 00 00 00 00 02   ................
                           00 00 00                                          ...

        --------------- Connection Information V2 -------------
Connection Index         : 0x05 (5)
Length                   : 0x10 (16 bytes)
SupportedUsbProtocols    : 0x03
 Usb110                  : 1 (yes)
 Usb200                  : 1 (yes)
 Usb300                  : 0 (no)
 ReservedMBZ             : 0x00
Flags                    : 0x00
 DevIsOpAtSsOrHigher     : 0 (Is not operating at SuperSpeed or higher)
 DevIsSsCapOrHigher      : 0 (Is not SuperSpeed capable or higher)
 DevIsOpAtSsPlusOrHigher : 0 (Is not operating at SuperSpeedPlus or higher)
 DevIsSsPlusCapOrHigher  : 0 (Is not SuperSpeedPlus capable or higher)
 ReservedMBZ             : 0x00
Data (HexDump)           : 05 00 00 00 10 00 00 00 03 00 00 00 00 00 00 00   ................

    ---------------------- Device Descriptor ----------------------
bLength                  : 0x00 (0 bytes)

      -------------------- String Descriptors -------------------
String descriptors are not available  (because the device has problem code CM_PROB_FAILED_POST_START)