New Ryzen build doesn't post

[iPecan]

Recently switched from intel to amd and can't get a post. Chasis fans spin but cpu fan barely moves and stuck in a restart loop. The only new parts are motherboard and CPU, the rest have been functional in a previous build. I've tried reseating the cpu, rmaing the mobo and the same is happening with the replacement. Please help!

 

Specs: 

Asrock B450m Steel Legend

Asus STRIX 1080 Ti

Ryzen 3700x w/ Stock cooler

Samsung 960 M.2 500GB

G.Skill Trident Z 3600 16GB

2x 4TB HDD

EVGA Supernova 850 G2 80+ Gold

[Fasauceome]

Need a BIOS update

[GrockleTD]

1 minute ago, iPecan said:

Recently switched from intel to amd and can't get a post. Chasis fans spin but cpu fan barely moves and stuck in a restart loop. The only new parts are motherboard and CPU, the rest have been functional in a previous build. I've tried reseating the cpu, rmaing the mobo and the same is happening with the replacement. Please help!

 

Specs: 

Asrock B450m Steel Legend

Ryzen 3700x w/ Stock cooler

Samsung 960 M.2 500GB

G.Skill Trident Z 3600 16GB

2x 4TB HDD

EVGA Supernova 850 G2 80+ Gold

Make sure your motherboard has the latest BIOS, it likely doesn’t which would cause problems

[iPecan]

The motherboard box has a sticker that says "Ryzen 3000 Ready" so I would hope, to the least, that it would post. I figured I may have missed something. 

[Fasauceome]

1 minute ago, iPecan said:

The motherboard box has a sticker that has "Ryzen 3000 Ready" so I would hope, to the least, that it would post. I figured I may have missed something. 

Do you have any debug LEDs that light up when you attempt to boot?

[GrockleTD]

Just now, fasauceome said:

Do you have any debug LEDs that light up when you attempt to boot?

This board doesn’t have any.

[Master Disaster]

 Have you tried just waiting? Ryzen likes to power cycle 3 or 4 times before post when a new CPU is installed.

[iPecan]

I don't necessarily know how many power cycles could pass during 2 episodes of 7 Deadly Sins but I've always returned to a slightly warm system and a blank screen.

[Fasauceome]

7 minutes ago, iPecan said:

I don't necessarily know how many power cycles could pass during 2 episodes of 7 Deadly Sins but I've always returned to a slightly warm system and a blank screen.

Make sure you quote people or use @Master Disaster so people see your responses.

 

When you sent the board in for RMA, did you tell asrock that your board doesn't work with your third gen processor?

[iPecan]

3 minutes ago, fasauceome said:

Make sure you quote people or use @Master Disaster so people see your responses.

 

When you sent the board in for RMA, did you tell asrock that your board doesn't work with your third gen processor?

I ordered the board through amazon and requested a replacement and they immediately sent one. I fear it may be a bios incapability issue and I have no idea how to proceed.

[Fasauceome]

Just now, iPecan said:

I ordered the board through amazon and requested a replacement and immediately sent one. I fear it may be a bios incapability issue and I have no idea how to proceed.

If the BIOS is out of date, just contact AMD customer support and request their free boot kit

[ImperialKnightErrant]

Go to bare minimum, CPU/Board/GPU/1 stick of RAM and nothing else. See if that POST. If not, move the RAM stick through all the DIMM slots. If still no POST, change the RAM stick and try all DIMM slots again. 

 

Try to get RMA at a physical place, where they can test the board with THEIR CPUs. If the board works with their CPU and test bench, at the least you've ruled out the board. Bring your CPU and see if you can convince them to test the combination with their test bench. There is a chance it's the CPU. But if your CPU and board POST on their test bench, then it's something else, either RAM or GPU

 

[iPecan]

3 minutes ago, ImperialKnightErrant said:

Go to bare minimum, CPU/Board/GPU/1 stick of RAM and nothing else. See if that POST. If not, move the RAM stick through all the DIMM slots. If still no POST, change the RAM stick and try all DIMM slots again. 

 

Try to get RMA at a physical place, where they can test the board with THEIR CPUs. If the board works with their CPU and test bench, at the least you've ruled out the board. Bring your CPU and see if you can convince them to test the combination with their test bench. There is a chance it's the CPU. But if your CPU and board POST on their test bench, then it's something else, either RAM or GPU

 

I'm very inclined to pay a technician a visit since they'll have a vast array of parts to test with. I've tested with bare minimum components to try to pinpoint the problem and I can rule out everything except the CPU and Motherboard.

[CaptainHabib]

maybe bios out of date . update bios

[LukeSavenije]

you can get a bios kit via amd (200ge)

 

all you have to do is to send an image of the board, the cpu and you get to keep the cooler

[iPecan]

2 minutes ago, LukeSavenije said:

you can get a bios kit via amd (200ge)

 

all you have to do is to send an image of the board, the cpu and you get to keep the cooler

I'm not sure if this specific board supports BIOS flashback

[LukeSavenije]

Just now, iPecan said:

I'm not sure if this specific board supports BIOS flashback

again, that's where the bios update kit comes in place

[paulmohr]

If you have a place locally where you can take it that might be an option. If it does need the new bios they most likely can do that for you. I would hope they wouldn't charge you too much to do it. At this point I think the easiet thing to do would be to put an older ryzen cpu on it and see if it will post to the bios. Then you can see what version it has. If it still won't work then it is some other issue with the hardware or another board problem. The chances of getting two bad boards in a row is pretty slim though. What I think is happening is they are saying it is ryzen 3000 capable but forgetting to mention it needs the bios update first.

 

Unfortunately this is the problem with ordering parts off the internet. You get very little support or the support you do get is time consuming. It does save you money though, and sadly for some it is your only option anymore since there are not that many brick and mortar stores around anymore.

 

This is also the problem with building system in your home, especially if its your first system or a major upgrade. It is so much easier in a shop where you have access to other parts where can swap out parts to test stuff. If you are at home and don't have any extra parts it makes trouble shooting a royal PIA.

 

It is also why for some people a pre built is a better option. You have to spend more but you can be reasonably assured it will work when you get it. I am not saying you should have bought a prebuilt though. I don't know your skill level. So please don't get offended. I am just saying from some people it is the better option. My brother for instance probably doesn't even know how to plug in a mouse ( or which part the mouse is lol).