Jump to content

Please help, new build issue.

DignityThief
 Share
Posted

So I had this issue a few days ago after I built a new PC with parts I ordered online.  I took my new build into a PC store they diagnosed it and said it was the motherboard. Send the motherboard back, got a replacement rebuilt it, and I'm having the exact same issue.

 

Build: MSI Z370 "gaming plus" motherboard. Corsair RM 650x PS. Sapphire Radeon RX 5700 graphics card. Intel boxed core i7-9700k processor, Samsung 860 EVO 1TB SSD, Vengeance LPX 2x8GB ram.

 

The problem: I can load into the Mobo bios, connected with HDMI through graphics card to the monitor. From the BIOS, I can see the ram, I can see the CPU and I can see the SSD, everything looks fine. When I try to boot Windows from any source (tried at PC store from a PC, USB, and ethernet) I get as far as three seconds of spinning dots. The dots freeze, and nothing happens. I have waited 20 minutes, and nothing continues to happen. I've tried removing one stick of ram, and same issue. I've tried with the other stick of ram, same issue. I even tried booting from my SSD, even though there's nothing on it. Same issue.  I looked closely at the CPU when I put it back together and didnt see anything bent or damaged.  

 

Boot windows from USB stick- 3 seconds of spinning dots, freeze. I've replaced the motherboard with the exact same model. Same issue. This is my first time building a PC so I dont know much. Go easy on me.

 

I should also mention that the PC pro at the store said he took everything apart and tried it on another motherboard, and determined that it all worked fine.

Link to comment
https://linustechtips.com/topic/1086998-please-help-new-build-issue/
Share on other sites
Link to post
Share on other sites
Posted

Most likely your USB installer is corrupt.

Phone 1 (Daily Driver): Samsung Galaxy Z Fold2 5G

Phone 2 (Work): Samsung Galaxy S21 Ultra 5G 256gb

Laptop 1 (Production): 16" MBP2019, i7, 5500M, 32GB DDR4, 2TB SSD

Laptop 2 (Gaming): Toshiba Qosmio X875, i7 3630QM, GTX 670M, 16GB DDR3

Link to post
Share on other sites
Posted

Did that PC guy at the store (when he tried your config on another motherboard) also use your power supply or did he use another one ? 

edit: Did you check the BIOS version? According to MSI, it should be at least 7B61v15 to support 9th gen Intel CPUs and there are two even newer versions available.

Link to post
Share on other sites
Posted
15 minutes ago, DignityThief said:

Tried from 3 different sources.

 

Try using a different usb

Bethesda PC:   R7 3700X  -  Asrock B550 Extreme 4  -  Corsair Dominator Platinum RGB 16GB@3.6GHz -  Zotac AMP Extreme 1080TI -  Samsung 860 Evo 256GB  -  WD Blue 2TB SSD -  500DX  -  Stock cooling lul  -  Rm650x

CrumpleBox V3:  Xeon X5680  -  Asus X58 Sabertooth  -  DDr3 16GB@1.33Ghz  -  Gigabyte 1660s -  TT smart RGB 700W  -  

Cooler Master Storm Trooper  -  120GB Samsung 850 Pro   -  LTT Edition Chromax NH-D15 ?

 

CrumpleBox 3 ROTF: I5-6400  -  MSI B150m Mortar  -  16GB 2133Mhz Vengeance Pro RGB  -  Strix 1070Ti - GTX 1070 FE  -  Adata 128GB SSD  -  Fractal Design Define C  -  Gammaxx 400V2  -  Cooler Master silent pro gold 1000W

CrumpleBox 2: i7-7820x - MSI X299 Raider - 32GB Thermaltake Toughram 3.6Ghz - 2x Sapphire Nitro Fury - 128GB PCie Adata SSD - O11 Dynamic - EVGA CLC 360 - Corsair RM1000X

 

Perhiperals:  Gateway 900p60 monitor  -  Dell 1024x768@75  -  Logi. G403 Carbon  -  Logi. G502  -  SteSer. Arctis 5  -  SteSer. Rival 110 - Corsair Strafe RGB MK.2

 

 

Link to post
Share on other sites
Posted

.

Bethesda PC:   R7 3700X  -  Asrock B550 Extreme 4  -  Corsair Dominator Platinum RGB 16GB@3.6GHz -  Zotac AMP Extreme 1080TI -  Samsung 860 Evo 256GB  -  WD Blue 2TB SSD -  500DX  -  Stock cooling lul  -  Rm650x

CrumpleBox V3:  Xeon X5680  -  Asus X58 Sabertooth  -  DDr3 16GB@1.33Ghz  -  Gigabyte 1660s -  TT smart RGB 700W  -  

Cooler Master Storm Trooper  -  120GB Samsung 850 Pro   -  LTT Edition Chromax NH-D15 ?

 

CrumpleBox 3 ROTF: I5-6400  -  MSI B150m Mortar  -  16GB 2133Mhz Vengeance Pro RGB  -  Strix 1070Ti - GTX 1070 FE  -  Adata 128GB SSD  -  Fractal Design Define C  -  Gammaxx 400V2  -  Cooler Master silent pro gold 1000W

CrumpleBox 2: i7-7820x - MSI X299 Raider - 32GB Thermaltake Toughram 3.6Ghz - 2x Sapphire Nitro Fury - 128GB PCie Adata SSD - O11 Dynamic - EVGA CLC 360 - Corsair RM1000X

 

Perhiperals:  Gateway 900p60 monitor  -  Dell 1024x768@75  -  Logi. G403 Carbon  -  Logi. G502  -  SteSer. Arctis 5  -  SteSer. Rival 110 - Corsair Strafe RGB MK.2

 

 

Link to post
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now
 Share
Go to topic listing Troubleshooting

×