No AMD graphics driver is installed?

[PCturbobutton]

Just built my new system (Ryzen 5 2600...etc) and ended up getting a Sapphire NITRO+ RX 570 8G G5 as my graphics card.

 

I got windows installed and downloaded the AMD drivers direct from the AMD website. which install just fine.

When I then attempt to go to the AMD Radeon settings though, I get the following error:

"No AMD graphics driver is installed, or the AMD driver is not functioning properly"

 

I've removed the drivers, re-installed them but no luck there. 

I also notice that GPUZ shows 0MHz on the GPU clock and memory.

[PCturbobutton]

I got things sorted out with the drivers, and my original error but now in GPUZ it's showing 0MHz on the memory, and in Sapphire Trixx it shows 0MHz for the core and memory. 

 

Seems like the card works just fine as I got through a basic 3D mark test on the steam demo version, and a game of F1 seemed to run as intended. 

[Leanora]

Try a different PCIE slot and check

If it's the same then contact sapphire support or your vendor, that still ain't normal.

[PCturbobutton]

Would it matter if I use a x4 slot? My board is Matx so I've a x1, x16 and x4. 

 

Could contact where I got it and see what they say? If that was the case then I'd likely have to return it and be without my PC. 

 

From what I can tell the card functions as normal. The brief benchmarks and games don't exhibit any issues. 

[Sat1600]

Is this a used card? A card with a mining bios would behave that way

[Leanora]

Isn't it the one in your cig?

B450M Pro4

• AMD AM4 Socket
• Supports DDR4 3200+ (OC)
• 1 PCIe 3.0 x16, 1 PCIe 2.0 x16, 1 PCIe 2.0 x1

 

it should work, it's to rule out that it is not a pcie slot issue.

[PCturbobutton]

4 hours ago, Sat1600 said:

 

 

4 hours ago, Leanora said:

Isn't it the one in your cig?

B450M Pro4

• AMD AM4 Socket
• Supports DDR4 3200+ (OC)
• 1 PCIe 3.0 x16, 1 PCIe 2.0 x16, 1 PCIe 2.0 x1

 

it should work, it's to rule out that it is not a pcie slot issue.

Should be OK, brand new board straight from Amazon but I'll maybe try it. 

4 hours ago, Sat1600 said:

Is this a used card? A card with a mining bios would behave that way

Ahh yes, could be a mining card, totally forgot that was a thing.

It is used, but I got it from a retailer here in the UK that should test anything they get before they accept it. 

 

If it is a mining bios I'd assume they may not pick up on it when testing the card? 

Could easily return it back to them for a different 570 card. 

 

Oh and the bios switch doesn't seem to make a difference? 

[Sat1600]

2 minutes ago, PCturbobutton said:

 

Should be OK, brand new board straight from Amazon but I'll maybe try it. 

Ahh yes, could be a mining card, totally forgot that was a thing.

It is used, but I got it from a retailer here in the UK that should test anything they get before they accept it. 

 

If it is a mining bios I'd assume they may not pick up on it when testing the card? 

Could easily return it back to them for a different 570 card. 

 

Oh and the bios switch doesn't seem to make a difference? 

Ok if you have a dual bios should be easy enough to check. Download gpu-z. See which brand of memory you have. The bios is specific to ram brand.

 

https://www.techpowerup.com/download/techpowerup-gpu-z/

 

Then download ati winflash. And the correct bios for your card. (Save the bios that's on there first)

 

Pay attention to the bios version.  Flash the correct bios.  There are guides online. If you mess up it's an easy fix with the dual bios. Again plenty of guides. 

[PCturbobutton]

So I flashed the correct bios to my card, and now GPUZ shows my GPU clock as 1340MHz which is the default but 0MHz on the memory  

And Sapphire Trixx shows 0MHz for both

[Leanora]

Personally I would return it. 

[PCturbobutton]

3 minutes ago, Leanora said:

Personally I would return it. 

Yeah, I've tried all I can without going too far. 

 

Even switching to the 2nd bios position shows me as having 0MHz memory and I don't believe I messed with that, just the original bios switch position. 

 

Sad I'll be sending it back, as it's a nice looking card, virtually silent at idle (no fans spinning) and could have been a decent performer for my needs 

[PCturbobutton]

Not that it's going to make a difference, but with the bad bios the card shipped to me with, I just noticed I'm getting a error in device manager: "Code 43: Windows has stopped this device because it has reported problems."

 

Can actually return the card to a physical store so that'll save me time, and I can properly explain the issue, and show them screenshots... Etc 

 

Will likely just get them to put it through for a replacement and just get another 570 8gb. I don't get an option of what card I get though, they don't sell them as specific cards, they just have a single listing as RX570 8GB and you get whatever model they want to send you (online, you can see specific cards in store depending on what they have in that location) . 

[Sat1600]

13 hours ago, PCturbobutton said:

So I flashed the correct bios to my card, and now GPUZ shows my GPU clock as 1340MHz which is the default but 0MHz on the memory  

And Sapphire Trixx shows 0MHz for both

Isn't that normal when not using the gpu? I. e not gaming? Check the memory usage during a game. 

[PCturbobutton]

27 minutes ago, Sat1600 said:

Isn't that normal when not using the gpu? I. e not gaming? Check the memory usage during a game. 

GPU-Z still shows 0MHz memory when gaming and Trixx shows exactly the same as the screenshot (Both open at once).

 

Oddly, after downloading MSI afterburner it shows both the GPU and Mem at 300MHz during idle, then increases during gaming.

I setup the OSD to see if it registered and according to GPU-Z the listed values from the OSD are default.

 

 

[Sat1600]

11 minutes ago, PCturbobutton said:

GPU-Z still shows 0MHz memory when gaming and Trixx shows exactly the same as the screenshot (Both open at once).

 

Oddly, after downloading MSI afterburner it shows both the GPU and Mem at 300MHz during idle, then increases during gaming.

I setup the OSD to see if it registered and according to GPU-Z the listed values from the OSD are default.

 

 

I don't think it's the gpu. Something (software) is interfering with the readings. If a generic benchmark like heaven gives you a score in an expected range then the gpu is fine. I wouldn't worry about numbers in any one tool

[Sat1600]

...

[PCturbobutton]

Might have just sorted out my issue in the simplest way possible, although oddly Trixx still shows the same 0MHz but GPU-Z now shows 1750MHz

Basically the AMD drivers I last installed were done with the modded bios on my card, and I didn't bother to remove and reinstall them when I flashed the original Sapphire bios on my card.

Having just done a DDU, then reinstall of them, the correct memory showed up in GPU-Z

 

Found this out because I was googling my issue, and came across a page on Tech Power Up saying this:

Quote

If you are using a modded BIOS on your AMD Polaris card, and try to install AMD's excellent Crimson ReLive drivers, you might be in for a surprise. This is because AMD re-enabled their BIOS signature enforcement with these latest drivers. Basically, if you modded your card's BIOS in search of higher overclocking, more voltage or customized fan settings, the hash in your BIOS is no longer recognized by AMD the driver, since it differs from the factory values.