Geil Evo X RGB the led not working

rudiswt · June 1, 2019

i just bought ram geil evo x rgb 2x4gb, then i install it with the manual switch cable. when i turn on the power, the led just one chip that was on,the other is not working. after i take it off the cable and put it again now all of chip not worked. the ram detected normally 8gb but the rgb is off. is it my bad? i wonder what's broke the cable or the ram? can i fix it beside claim the warranty? cause my home is far away from the store

Surreals · June 1, 2019

2 hours ago, rudiswt said:

i just bought ram geil evo x rgb 2x4gb, then i install it with the manual switch cable. when i turn on the power, the led just one chip that was on,the other is not working. after i take it off the cable and put it again now all of chip not worked. the ram detected normally 8gb but the rgb is off. is it my bad? i wonder what's broke the cable or the ram? can i fix it beside claim the warranty? cause my home is far away from the store

Does it have a software with it? Have you tried taking them out and trying one at a time and seeing if the led comes on ?