Desktop PC Randomly Restarts

[LauBalos]

Hi,

 

I'm having an issue with a replacement desktop Dell sent me. The PC restarts randomly regardless of what I'm doing or what screen I'm on (i.e.: Browsing, at the login screen, updating drivers). When I checked what happened, I get "Event ID 41." Here are the specs in case you need them: 

 

Name: Inspiron 5680

CPU: i5-8400

RAM: 8GB DDR4

Graphics Card: NVIDIA GTX 1060

Storage: (1) 1TB  HDD connected via 6Gb/s SATA, (1) 256GB SSD connected via 6Gb/s SATA

PSU: 460W max

 

Thanks to anyone that can help me.

[Solid_Snake3]

It might be a weak power supply issue. Does the screen go blank and restart, or does it show something before it dies, i.e. a BSOD?

[LauBalos]

1 minute ago, Solid_Snake3 said:

It might be a weak power supply issue. Does the screen go blank and restart, or does it show something before it dies, i.e. a BSOD?

The screen goes blank

[Solid_Snake3]

1 minute ago, LauBalos said:

The screen goes blank

Sounds like it could be a dying motherboard or PSU, I'm leaning on that PSU personally. It could also possibly be power issues with your house, since you said Dell already replaced something in your build.

[LauBalos]

Well I had another desktop and sent it in for repair 4 times. The issue was that it didn't wake up from sleep, it never restarted like this one throughout the whole year when I had it. What wattage power supply do you recommend?

[Solid_Snake3]

2 minutes ago, LauBalos said:

Well I had another desktop and sent it in for repair 4 times. The issue was that it didn't wake up from sleep, it never restarted like this one throughout the whole year when I had it. What wattage power supply do you recommend?

I'd say get a 500W one, as I have an i7 and a GTX 1080 running on one. Corsair's a pretty solid brand, as I've used their CX500 for the past almost 6 years with no issues, but evga is also a good option.

[LauBalos]

Thanks, dude!

[Mo5]

first thing I'd do is reseat the RAM and GPU and reconnect power connectors. Then do a memtest. Then work from there trying to eliminating other possibilities (CPU, GPU). If those turn out fine then it could actually be the mobo or the psu.