The division 2 crash

[trollgame937]

Hi all,

 

So i've just bought The division 2 but after 40 min /1h (sometimes the game stutters) of game it gets windowed and it crash, after that the game remains in background process but i can't kill for a "access denied" error, after some minutes from the crash the pc start to freeze in the desktop or in a browser and sometimes it gets stuck and i have to hard reset it.

Any fix?

PC SPECS:

- i5 8600k (no OC)

- GTX 1070

- 16 GB RAM

- z370 pro4

-Corsair TX550M

P.S. Sorry for my bad english  

[Zando_]

Any OC on the GPU? Try clean installing the latest drivers and see if that fixes it. 

[trollgame937]

50 minutes ago, Zando Bob said:

Any OC on the GPU? Try clean installing the latest drivers and see if that fixes it. 

No i haven't OC'ed the GPU, i have already tried to reinstall the drivers but nothing

[Zando_]

12 minutes ago, trollgame937 said:

No i haven't OC'ed the GPU, i have already tried to reinstall the drivers but nothing

Try using DDU, it'll completely remove all the display drivers other than the basic Windows one, then you can do a completely clean install of the proper drivers. Download them first and do everything while offline, if you boot up windows while connected to the internet it automatically tries to install the drivers it thinks the GPU needs and it doesn't always do it properly. If that doesn't change it, then you can be sure it's not a GPU driver issue. 

 

Also, are you running any software in the background? IIRC Corsair's iCue can conflict with Div2, other softwares might as well. 

[trollgame937]

24 minutes ago, Zando Bob said:

Try using DDU, it'll completely remove all the display drivers other than the basic Windows one, then you can do a completely clean install of the proper drivers. Download them first and do everything while offline, if you boot up windows while connected to the internet it automatically tries to install the drivers it thinks the GPU needs and it doesn't always do it properly. If that doesn't change it, then you can be sure it's not a GPU driver issue. 

 

Also, are you running any software in the background? IIRC Corsair's iCue can conflict with Div2, other softwares might as well. 

I have used DDU for uninstalling drivers and i closed everithing in background but it still crash

[Zando_]

40 minutes ago, trollgame937 said:

I have used DDU for uninstalling drivers and i closed everithing in background but it still crash

Verified game files and made sure it, windows, and all drivers are up to date?

[trollgame937]

34 minutes ago, Zando Bob said:

Verified game files and made sure it, windows, and all drivers are up to date?

Yup

[Retorak]

Check Memory of your Ram, Check Memory of your GPU if it's compatible to any memtest (like OpenCL 1.2).
If you can exclude your hardware as a problem, as well as drivers like you did, the problem isn't on your side.

I'm hearing from friends that they also have issues with The Division 2 but their Rig runs fine with most other games like BF5.
 

[trollgame937]

11 hours ago, Retorak said:

Check Memory of your Ram, Check Memory of your GPU if it's compatible to any memtest (like OpenCL 1.2).
If you can exclude your hardware as a problem, as well as drivers like you did, the problem isn't on your side.

I'm hearing from friends that they also have issues with The Division 2 but their Rig runs fine with most other games like BF5.
 

i've tried with the windows ram anylizer but with a complete scat it get stuck at 10%.

Maybe the problem is that i have 3 sticks of ram with a dual channel motherboard.

Can i use a 4gb stick with a 8 gb stick for dual channel (same model and frequency)?

[Retorak]

You somewhat can do that but I won't recommend it since you won't get dual-channel performance on the 4GB on the 8GB Sticks that are over the top.
 

Quote

A matching pair needs to match in:

• Capacity (e.g. 1024 MiB). Certain Intel chipsets support different capacity chips in what they call Flex Mode: the capacity that can be matched is run in dual-channel, while the remainder runs in single-channel.
• Speed (e.g. PC5300). If speed is not the same, the lower speed of the two modules will be used. Likewise, the higher latency of the two modules will be used.
• Same CAS Latency (CL) or Column Address Strobe.
• Number of chips and sides (e.g. two sides with four chips on each side).
• Matching size of rows and columns.

 

You'll need to check if your chipset supports Flex Mode, and if those RAM sticks have a matching number of chips per side and matching size of rows and columns.

tl:dr - You won't get Dual-channel performance this way as far as I know.

 

[trollgame937]

1 hour ago, Retorak said:

You somewhat can do that but I won't recommend it since you won't get dual-channel performance on the 4GB on the 8GB Sticks that are over the top.
 

 

You'll need to check if your chipset supports Flex Mode, and if those RAM sticks have a matching number of chips per side and matching size of rows and columns.

tl:dr - You won't get Dual-channel performance this way as far as I know.

 

Fortunately a friend borrowed to me a 8 gb stick, i've found that the problem isn't related to hardware because it crashes even with the new stick.

The only thing that i think it helped me is the dx 11 mode, i've played for 2.5 straight and it isn't crashed.

I think that the problem isn't mine.

thanks for the help