support Can't access remote web accesss

[GameMaster2030]

Hi everyone,

I'm trying to get web access on windows server 2019 datacenter working, but I can't access it when I connect to my public IP.
On my local ip it works fine, but on my public ip I get a time out error. I've got ports 80, 443 and 3389 forwarded. Also my ISP doesn't block ports and I can access my external IP internally because I used the same machine as my ESXI where I always connected to my public ip even when I'm on the same network. Any idea's?

[Sir Asvald]

Have you enabled the server on IIS Manager? Are all the ports and IPs correct? Also, are you using an SSL Certificate? Check everything in the IIS manager.

[GameMaster2030]

Just now, Abdul201588 said:

Have you enabled the server on IIS Manager? Are all the ports and IPs correct? Also, are you using an SSL Certificate? Check everything in the IIS manager.

Yeah, everything is correct. It's using the self signed one. I didn't have time yet to set a A record in my domain and get a let's encrypt cert for it yet. I'm also not home and the server is turned off so I can't check anything before I get home.

[Sir Asvald]

1 minute ago, GameMaster2030 said:

Yeah, everything is correct. It's using the self signed one. I didn't have time yet to set a A record in my domain and get a let's encrypt cert for it yet. I'm also not home and the server is turned off so I can't check anything before I get home.

Okay. How are you connecting to the website via IP or domain? 

Edited March 20, 2019 by Abdul201588

[GameMaster2030]

Just now, Abdul201588 said:

Okay. How are you connecting to the website via IP or domain? 

IP at the moment.

[GameMaster2030]

I need to go now, so I won't respond really fast.

[Sir Asvald]

3 minutes ago, GameMaster2030 said:

IP at the moment.

Well I am guessing the only reason why you cannot access your website is because You're using a Self-signed Certificate. Which is going to throw errors.

 

1 minute ago, GameMaster2030 said:

I need to go now, so I won't respond really fast.

I can access my site via the IP

 

[GameMaster2030]

14 minutes ago, Abdul201588 said:

Well I am guessing the only reason why you cannot access your website is because You're using a Self-signed Certificate. Which is going to throw errors.

 

I can access my site via the IP

 

The normal IIS doesn't use ssl(the page you're showing), the web access portal does tho. But I can't connect to either of them.

[Sir Asvald]

11 minutes ago, GameMaster2030 said:

The normal IIS doesn't use ssl(the page you're showing), the web access portal does tho. But I can't connect to either of them.

Because you're trying to access your public IP via your internal network. It won't work. Could you show me a print screen of the error once you get back.

[GameMaster2030]

10 minutes ago, Abdul201588 said:

Because you're trying to access your public IP via your internal network. It won't work. Could you show me a print screen of the error once you get back.

Chrome just gives a time out error. I can check it by trying to connect to my external ip by using my cellular network when I'm home.

[GameMaster2030]

2 hours ago, Abdul201588 said:

Because you're trying to access your public IP via your internal network. It won't work. Could you show me a print screen of the error once you get back.

Here are some screenshots:

Note: My phone is on cellular when I connected. So not on the internal wifi.

[GameMaster2030]

And this is one of when I try to connect on my school's horizon desktop:

[Sir Asvald]

Okay. This error is usually when you create a self-signed SSL certificate with SHA1 (old encryption) I'll try to access it. 

 

I can access it fine? Try delete browser cache.

 

 

Spoiler

 

[GameMaster2030]

6 minutes ago, Abdul201588 said:

Okay. This error is usually when you create a self-signed SSL certificate with SHA1 (old encryption) I'll try to access it. 

 

I can access it fine? Try delete browser cache.

 

 

  Hide contents

 

I don't mean that, I mean the iis. Horizon works fine for me. I get a time out error when I try to access my public ip, even in the horizon desktop which isn't in my local network.

[Sir Asvald]

Just now, GameMaster2030 said:

I don't mean that, I mean the iis. Horizon works fine for me. I get a time out error when I try to access my public ip, even in the horizon desktop which isn't in my local network.

The public IP is at your home IP? Well it seems nothing is connected to it. Nothing is open. Not even port 80. It's timing you out because no connection is being made at all.

[GameMaster2030]

Just now, Abdul201588 said:

The public IP is at your home IP? Well it seems nothing is connected to it. Nothing is open. Not even port 80. It's timing you out because no connection is being made at all.

Weird, look:

[Sir Asvald]

1 minute ago, GameMaster2030 said:

Weird, look:

Okay. Could you show me the IIS Manager Bindings. Hide the IPs or whatever is sensitive 

[GameMaster2030]

5 minutes ago, Abdul201588 said:

Okay. Could you show me the IIS Manager Bindings. Hide the IPs or whatever is sensitive 

[Sir Asvald]

18 minutes ago, GameMaster2030 said:

 

can you ping the public IP from inside your network?

[GameMaster2030]

1 minute ago, Abdul201588 said:

can you ping the public IP from inside your network?

[Sir Asvald]

Just now, GameMaster2030 said:

 

Go back to your router. Check the ports once again. It seems it is the problem with the ports. Also make sure that Windows firewall is allowing port 80 and 443. Some servers need that for it to work.

[GameMaster2030]

1 minute ago, Abdul201588 said:

Go back to your router. Check the ports once again. It seems it is the problem with the ports. Also make sure that Windows firewall is allowing port 80 and 443. Some servers need that for it to work.

It's all correct.

[Sir Asvald]

3 minutes ago, GameMaster2030 said:

 

Are you trying to access your site via the Virtual Machine?

 

In this image:

 

 

Spoiler

 

[GameMaster2030]

1 minute ago, Abdul201588 said:

Are you trying to access your site via the Virtual Machine?

 

In this image:

 

 

  Hide contents

 

Yeah, that is a vmware horizon vm. It's on my schools network so I tested what you said that I can't connect to my external ip on my local network.

[Sir Asvald]

2 minutes ago, GameMaster2030 said:

Yeah, that is a vmware horizon vm. It's on my schools network so I tested what you said that I can't connect to my external ip on my local network.

Okay. The VM is located at your School. You're trying to access your Website from School.. Can you access internet on that VM?

 

Would you mind giving me your IP in PM? That's up to you.