Threadripper system freezing/hanging

[CGreene]

Hello everyone,

 

I’m new here, and fairly new to pc building in general. I’ve got one other successful build under my belt. Recently I’ve put together an AMD Threadripper system to use for making YouTube gaming videos. Here is a list of my components and below that is the problem I’m having!

 

cpu - Threadripper 1900x

 

cpu cooler - CoolerMaster ml360tr4

 

motherboard - Gigabyte aorus gaming pro 

 

ram - 32GB hyper x predator (HX430C15PB3K4/32)

 

Psu - thermaltake RGB pro 750w

 

storage - Samsung 970 evo 250gb m.2 for OS and 1TB WD blue for mass storage

 

Gpu - Gigabyte RX Vega 56 oc 

 

OS - Windows 10 pro

 

So pretty much from the start this system has acted kinda strange. At first it was just randomly laggy and slow for a few seconds and then it would go back to normal, but then when I was playing a game and recording using ReLive it got hung up. Everything on the screen froze and stayed on the monitor, mouse and keyboard inputs didn’t work, the sound glitched, and the case fans ramped up. I had to manually push the power button on the case to get it to shut down. I thought maybe it was a faulty driver so I went and updated all the drivers, did a windows update, restarted the system and it happened again before I even got to load the game up. This is now what happens every time I turn the pc on. And it gives me the BSOD every once in a while and says “thread stuck in device driver”. This would lead me to believe its software related right? 

 

I booted into safe mode, and safe mode with networking and the pc ran excellent for about 2 hours playing YouTube videos and just general pc usage. I then tried a clean boot and it froze as if it were in normal boot mode. I tried a clean install of windows and that helped for a short time, but the freezing came back once I downloaded a game and tried to play it. It froze last night, and then wouldn’t boot back up after I manually shut it down. I don’t want to damage/further damage anything so I came here for advice.

 

Here are are a few things I’m thinking it could be, at this point I’m just getting really frustrated and just want to use the pc! Lol

 

-Threadripper makes use of 1 8 pin and 1 4 pin connector on this Mobo. The PSU I’m using only has 1 8 pin connection available. This initially worried me, but after doing some research, it’s supposedly fine to use just the 8 pin if you’re not OC’ing, which I’m not. Maybe this could be the issue?

 

-The PSU is 750w, but it’s 80+ bronze rated. With 2 very power hungry components in this system, could they be drawing too much power for the PSU to handle?

 

-I’ve read that a BIOS update can cure these symptoms, but for some reason gigabytes bios update system is confusing to me. I have BIOS version F1. And after going to the gigabyte website, that seems to be the only BIOS version available to me. I’m not sure if it’s out of date, or if there’s another way to find a more recent BIOS update. It makes me nervous to think about a BIOS update being performed on an unstable system..

 

thank you in advance to anybody who helps!

 

 

[Flashie]

2 hours ago, CGreene said:

It froze last night, and then wouldn’t boot back up after I manually shut it down. I don’t want to damage/further damage anything so I came here for advice.

Does it POST? 

Do you have a different graphics card you can test with? Even if it is a really basic bus-powered one like this:

 

[CGreene]

It didn’t even post after the last time, my boss has an rx580 I can test it with. He’s gonna bring it in tomorrow for me to try. 

[Flashie]

3 minutes ago, CGreene said:

It didn’t even post after the last time, my boss has an rx580 I can test it with. He’s gonna bring it in tomorrow for me to try. 

Did you try resetting the CMOS? 

[CGreene]

I did not. This Mobo has a CMOS reset button directly on it. I’ll try that when I install the rx580.

[Flashie]

Just now, CGreene said:

I did not. This Mobo has a CMOS reset button directly on it. I’ll try that when I install the rx580.

If it still doesn't work with the CMOS Reset button, There's a CMOS Reset jumper too that you can try. Remember to unplug the PC before resetting the CMOS

[CGreene]

Will do. I’ll report back the findings here when I try it. Thank you!

[CGreene]

So after messing around with the system a bit, I noticed something I didn’t before. 

 

1. The aorus symbol on the bottom right side of the Mobo is RGB backlit. This used to come on and stay on when I turned the power supply on, it now just flickers once and goes away when I turn the PSU power switch on.

 

2. The RGB ring on my PSU isn’t lighting up when I power it on like it used to. Could this be pointing to a faulty PSU?

[CGreene]

The rx580 didn’t have any affect on the system. It still is doing just as it was with the Vega card installed. I’m really leaning towards PSU at this point. Have an EVGA 1200w p2 I’m gonna try and see if it makes the system work.

[Gareque]

I believe I recall seeing something about TR CPU's having heating issues.

 

What temps are you getting on the PC?

 

I've had system freezes when it gets too hot to function properly, but not enough to kill it.

[Gareque]

On 3/19/2019 at 1:02 AM, CGreene said:

So after messing around with the system a bit, I noticed something I didn’t before. 

 

1. The aorus symbol on the bottom right side of the Mobo is RGB backlit. This used to come on and stay on when I turned the power supply on, it now just flickers once and goes away when I turn the PSU power switch on.

 

2. The RGB ring on my PSU isn’t lighting up when I power it on like it used to. Could this be pointing to a faulty PSU?

It certainly could indicate that the PSU is almost at a point of failure.  Could be the components within it are ok for leaving it idle, but the moment you try and do something it either heats up too much, capacitors are having issues, or it could be damaged and affecting the available wattage.

[CGreene]

Yes I monitored the cpu temps closely when I first got it built. Idle and load temps were very nice actually, at around 26c and 58c respectively. Like I said, I haven’t got to stress the components much because the thing started acting up.

[CGreene]

So I got the PSU in, much better quality PSU. Plugged everything in... nothing. Same thing as before. So I took the system out of the case, set it all up and it booted up and ran fine for a few minutes. Then it froze, started doing the same thing as before. Soooo, I still have 2 problems. The motherboard is shorting out on the case? And the pc still freezes/hangs up. It looks like I’ll have to try to update the bios, but that’s so risky with the system acting like this, I don’t want a $1700 paperweight. 

[guillow]

Wonder if you ever got this solved?

I have a similar system with a threadripper 1900x, and have lived with it going freezing off and on with variable frequency for years now. Finally getting worse and not sure what to try next.