Razer Synapse - 2.21 "Problems"

[Auxie]

Hey Lads and Ladies.

 

I appear to be having issues with accessing my macros/binds on Razer Synapse.

 

I started the application about 20 minutes ago - and it asked me to update it...which i said yes to. 

 

However, once it finished I am getting this singular screen and i don't appear to be able to get to the macros/bind/rgc options. Any help would be greatly appreciated. 

 

I've already tried to reinstalling the application / rebooting my system but i get the same screen!

 

All i want to do is record a bloody macro!!

 

[Cyberspirit]

Yeah, Synapse has been a huge mess lately. I was able to fix mine by deleting Synapse then searching for anything Razer related and deleting that as well.

After a restart and a reinstall, it did work fine until I updated again.

 

Here's what the Razer support had to say:

 

Spoiler

Thank you for reaching us at Razer Support Team. My name is ----- and I will assisting you today.

 

Based on your issue, perhaps you can follow this steps below :

 

Clean Reinstall

(Clean reinstall Synapse is different from normal reinstall, it will wipe all the driver and data from Razer devices including profiles, macros and etc...)

 

·       Please uninstall "Razer Synapse" and "Razer Chroma SDK Core Components" from your computer under Programs and Features.

·       Delete all files in C:\Program Files (x86) \Razer\Synapse and C:\ProgramData\Razer\Synapse directories. These folders are hidden by default, so please be sure to unhide them by accessing "Folder Options", then, go to the "View" tab and select "Show hidden files, folders, and drives.".

 

***If you are somehow unable to delete these folders, you may have to kill any Razer Synapse related processes running in your task manager.

 

·       To ensure that there are no residual files remaining that may corrupt the installation, restart your computer

·       Go into device manager, go to Keyboards and Audio inputs and outputs - mouse and other pointing devices, uninstall HID Keyboard and Mouse Drivers and all other Razer product drivers, and restart your PC. Be sure to select delete drivers as well when uninstalling.

·       Restart your computer again.

·       Temporarily turn off all Firewall and Antivirus software to prevent any conflicts.

·       Make sure you have the latest version of Microsoft.NET Framework. You may download it at https://www.microsoft.com/en-us/download/details.aspx?id=55167.

·       Also ensure you have the latest updates installed for MS Visual C++. You can obtain that here https://www.microsoft.com/en-sg/download/details.aspx?id=48145.

·       Install the fresh Synapse 2 via https://www.razer.com/synapse-2. Run as Administrator and follow on-screen instruction. Login to the test account.

·       Test Account information

·       Once logged in, Synapse will automatically detect any available Razer device on the computer and update accordingly.

·       You may turn your firewall and antivirus services back on.

·       Use the keyboard again and check if the issue persists.

 

We really hope the troubleshooting steps above will resolve your issue. Thank you and have a nice day ahead!

4

4

 

[Auxie]

29 minutes ago, Cyberspirit said:

Yeah, Synapse has been a huge mess lately. I was able to fix mine by deleting Synapse then searching for anything Razer related and deleting that as well.

After a restart and a reinstall, it did work fine until I updated again.

 

Here's what the Razer support had to say:

 

  Hide contents

Thank you for reaching us at Razer Support Team. My name is ----- and I will assisting you today.

 

Based on your issue, perhaps you can follow this steps below :

 

Clean Reinstall

(Clean reinstall Synapse is different from normal reinstall, it will wipe all the driver and data from Razer devices including profiles, macros and etc...)

 

·       Please uninstall "Razer Synapse" and "Razer Chroma SDK Core Components" from your computer under Programs and Features.

·       Delete all files in C:\Program Files (x86) \Razer\Synapse and C:\ProgramData\Razer\Synapse directories. These folders are hidden by default, so please be sure to unhide them by accessing "Folder Options", then, go to the "View" tab and select "Show hidden files, folders, and drives.".

 

***If you are somehow unable to delete these folders, you may have to kill any Razer Synapse related processes running in your task manager.

 

·       To ensure that there are no residual files remaining that may corrupt the installation, restart your computer

·       Go into device manager, go to Keyboards and Audio inputs and outputs - mouse and other pointing devices, uninstall HID Keyboard and Mouse Drivers and all other Razer product drivers, and restart your PC. Be sure to select delete drivers as well when uninstalling.

·       Restart your computer again.

·       Temporarily turn off all Firewall and Antivirus software to prevent any conflicts.

·       Make sure you have the latest version of Microsoft.NET Framework. You may download it at https://www.microsoft.com/en-us/download/details.aspx?id=55167.

·       Also ensure you have the latest updates installed for MS Visual C++. You can obtain that here https://www.microsoft.com/en-sg/download/details.aspx?id=48145.

·       Install the fresh Synapse 2 via https://www.razer.com/synapse-2. Run as Administrator and follow on-screen instruction. Login to the test account.

·       Test Account information

·       Once logged in, Synapse will automatically detect any available Razer device on the computer and update accordingly.

·       You may turn your firewall and antivirus services back on.

·       Use the keyboard again and check if the issue persists.

 

We really hope the troubleshooting steps above will resolve your issue. Thank you and have a nice day ahead!

4

4

 

Thanks for this..

 

Tried and still the same error but there appears to be a synapse-3 which im currently installing to see if that works!