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Display Adapter/Driver Conflict causing Lock-Up

CFG Liam
By CFG Liam
in Troubleshooting
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I desperately need your help. I’m having quite a lot of trouble with my system. I currently have two display adapters listed in my device manager: my Radeon RX 560 and the Microsoft Basic Display adapter. The basic display adapter is supposed to be the integrated HD graphics on my CPU, which should normally be disabled because I have my Radeon card in. That’s not the case. I have uninstalled the intel drivers and I’m not connected to the internet, and as soon as I connect to my network the drivers automatically download and lock up my system. It freezes, I reset, and then won’t actually get farther than the post screen. It just goes black or freezes at the OS loading screen and there is no input. I’ve uninstalled and reinstalled the most recent Radeon software using DDU and it doesn’t change a damn thing. If I try and uninstall or disable the other display adapter, it just comes right back on reset. Installing the intel drivers doesn’t do anything either. I’ve also selected primary display adapter as PCIe in the BIOS and that did nothing. Taking out the GPU and connecting display to motherboard works just fine.

 

OS: Windows 10 Home 64 Bit/Windows 7 64 Bit (Dual Boot)

CPU: Intel i5-3570k

Mobo: ASUS P8Z77V-LK (BIOS: 1403)

GPU: Gigabyte Radeon RX-560

Memory: 3x4 Corsair Dominator GT DDR3-2000

 

 

B5B2B6C3-552E-4715-AA09-2DEE65AA2B86.JPG

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5 minutes ago, CFG Liam said:

Microsoft Basic Display adapter

The basic display adaptor is what is used when there is no MFR (ATI/AMD/NVIDIA) driver. Try uninstalling and reinstalling the radeon driver. @fasauceome Back me up if you can? I think this should work

Don't forget to quote or mention me

 

 

 

Primary PC:

CPU: i5-8600K @Stock  GPU: RTX 2060 Zotac GAMING Amp  RAM: 4x4GB 2400 MHz DDR4 Crucial Ballistix Sport LT  MOBO: Asus Prime Z390-A  HDD: 4 TB 5400 RPM Seagate Barracuda, 2TB 7200 RPM Seagate Backup Plus Ultra Slim  SSD: Inland Professional 120 GB  Soundcard: built in  Case: NZXT H500i  Screen: HP 22cwa IPS

 

Server: Working on it (See https://linustechtips.com/main/topic/1039535-server-build/)

 

Laptop : Microsoft Surface Pro 5:

CPU: i5-7300U  GPU: Intel HD 620  RAM: 2x4GB DDR3 1866 MHz  MOBO: Microsoft Custom  SSD: Internal M.2  Soundcard: built in  Case: lol its a laptop  Screen: see case: lol its a laptop

 

Phone: Google Pixel:

CPU: Qualcomm 821  GPU: Adreno 530  RAM: 4GB LPDDR4X  Storage: 32GB eMMC  Display: 5" 16:9 1080x1920p Corning Gorilla Glass 4

 

Dog: Shorty, Absolute Mutt:

Ears: Floppy  Tail: Long  Paws: Muddy  Fur: Brown

 

Cats: Chili and Cheddar (Don't Ask):

Cute: Yes  Fur: Soft  Tail: In front of you whacking your face

 

Cereal: 

Dry: NOPE  With Milk: Cinnamon Toast Crunch  Milk: Whole % Vitamin D  Hot: Quaker Instant Maple  Steel Cooked: Wegmans with Sweetened Condensed Milk

 

Coffee:

Type: Latte  Caffeinated: very much so  Milk: Yes

 

Game consoles:

PC ALL THE WAY

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1 minute ago, AKinsey2468 said:

The basic display adaptor is what is used when there is no MFR (ATI/AMD/NVIDIA) driver. Try uninstalling and reinstalling the radeon driver. @fasauceome Back me up if you can? I think this should work

Hi there! Unfortunately the picture I posted is what it looks like after I've done exactly that. Uninstalled all display drivers with DDU in safe mode, and then installed the most recent radeon drivers from there while not connected to the internet.

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First, make sure you're connected to the GPU, not the motherboard's display output. That's important. 

Second, as @AKinsey2468 mentioned, the basic adapter is only for when there is no manufacturer driver present. Even intel will have one. 

So, I would:

  1. Uninstall all GPU drivers. 
  2. plug monitor into GPU
  3. boot
  4. download + install AMD driver
  5. if that doesn't work, plug into the motherboard, and install the intel HD graphics driver instead, then try from step 1 again

if none of that works, let us know

Main Rig: R9 5950X @ PBO, RTX 3090, 64 GB DDR4 3666, InWin 101, Full Hardline Watercooling

Server: R7 1700X @ 4.0 GHz, GTX 1080 Ti, 32GB DDR4 3000, Cooler Master NR200P, Full Soft Watercooling

LAN Rig: R5 3600X @ PBO, RTX 2070, 32 GB DDR4 3200, Dan Case A4-SFV V4, 120mm AIO for the CPU

HTPC: i7-7700K @ 4.6 GHz, GTX 1050 Ti, 16 GB DDR4 3200, AliExpress K39, IS-47K Cooler

Router: R3 2200G @ stock, 4GB DDR4 2400, what are cases, stock cooler
 

I don't have a problem...

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@tarfeef101Thanks for the backup/help

Don't forget to quote or mention me

 

 

 

Primary PC:

CPU: i5-8600K @Stock  GPU: RTX 2060 Zotac GAMING Amp  RAM: 4x4GB 2400 MHz DDR4 Crucial Ballistix Sport LT  MOBO: Asus Prime Z390-A  HDD: 4 TB 5400 RPM Seagate Barracuda, 2TB 7200 RPM Seagate Backup Plus Ultra Slim  SSD: Inland Professional 120 GB  Soundcard: built in  Case: NZXT H500i  Screen: HP 22cwa IPS

 

Server: Working on it (See https://linustechtips.com/main/topic/1039535-server-build/)

 

Laptop : Microsoft Surface Pro 5:

CPU: i5-7300U  GPU: Intel HD 620  RAM: 2x4GB DDR3 1866 MHz  MOBO: Microsoft Custom  SSD: Internal M.2  Soundcard: built in  Case: lol its a laptop  Screen: see case: lol its a laptop

 

Phone: Google Pixel:

CPU: Qualcomm 821  GPU: Adreno 530  RAM: 4GB LPDDR4X  Storage: 32GB eMMC  Display: 5" 16:9 1080x1920p Corning Gorilla Glass 4

 

Dog: Shorty, Absolute Mutt:

Ears: Floppy  Tail: Long  Paws: Muddy  Fur: Brown

 

Cats: Chili and Cheddar (Don't Ask):

Cute: Yes  Fur: Soft  Tail: In front of you whacking your face

 

Cereal: 

Dry: NOPE  With Milk: Cinnamon Toast Crunch  Milk: Whole % Vitamin D  Hot: Quaker Instant Maple  Steel Cooked: Wegmans with Sweetened Condensed Milk

 

Coffee:

Type: Latte  Caffeinated: very much so  Milk: Yes

 

Game consoles:

PC ALL THE WAY

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24 minutes ago, AKinsey2468 said:

@tarfeef101Thanks for the backup/help

:) 

Main Rig: R9 5950X @ PBO, RTX 3090, 64 GB DDR4 3666, InWin 101, Full Hardline Watercooling

Server: R7 1700X @ 4.0 GHz, GTX 1080 Ti, 32GB DDR4 3000, Cooler Master NR200P, Full Soft Watercooling

LAN Rig: R5 3600X @ PBO, RTX 2070, 32 GB DDR4 3200, Dan Case A4-SFV V4, 120mm AIO for the CPU

HTPC: i7-7700K @ 4.6 GHz, GTX 1050 Ti, 16 GB DDR4 3200, AliExpress K39, IS-47K Cooler

Router: R3 2200G @ stock, 4GB DDR4 2400, what are cases, stock cooler
 

I don't have a problem...

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