ebay issues. Am i wrong?

[UrbanFreestyle]

Hi all, so looking for a little advice here.

I purchased an m,2 drive on ebay from a seller on the 10th Feb. It was posted Royal Mail 2nd class and has not yet arrived.

I contacted the seller and he is saying he posted it on the 11th. I opened a case with ebay and he has replied saying where he bought the stamps! 

In my opinion my responsibility is to pay for the item. It is the Sellers responsibility to ensure that the package is sent and delivered.

At this stage he should contact Royal Mail to claim compensation and i should recieve a full refund. Am i being unreasonable?

[matt-fr]

The first mistake as a seller on Ebay is to ship stuff without a traking number.

Does he have a tracking number or not ?

 

How did you pay ? With Paypal ?

[UrbanFreestyle]

Just now, matt-fr said:

The first mistake as a seller on Ebay is to ship stuff without a traking number.

Does he have a tracking number or not ?

 

How did you pay ? With Paypal ?

he doesn't have any tracking information. it was posted standard 2nd class, no signature, no tracking.

I paid through ebay using Paypal as goods and services or whatever ebay standard is.

[matt-fr]

Well then, if you didn't receive the product, don't be ashamed, and open a case on Paypal.

In these cases, Paypal is almost always on the buyers side.

[UrbanFreestyle]

hmm... ok will contact paypal. on the paypal account it only offers me to contact ebay resolution centre

 

[matt-fr]

You can use Paypal Resolution Center also.

Here's a Paypal page, with a link the the Paypal Resolution center.

[UrbanFreestyle]

Thanks for that! will give it a go and see what happens! 

[Ertman]

54 minutes ago, UrbanFreestyle said:

Hi all, so looking for a little advice here.

I purchased an m,2 drive on ebay from a seller on the 10th Feb. It was posted Royal Mail 2nd class and has not yet arrived.

I contacted the seller and he is saying he posted it on the 11th. I opened a case with ebay and he has replied saying where he bought the stamps! 

In my opinion my responsibility is to pay for the item. It is the Sellers responsibility to ensure that the package is sent and delivered.

At this stage he should contact Royal Mail to claim compensation and i should recieve a full refund. Am i being unreasonable?

It is on the seller to have the good delivered, so his "I bought stamps". will not fly. Your post doesn't say where you are shipping it from and to, could it take 2 weeks to be delivered? If so, I think you opened your case too early, as you should* still be be covered by ebays protection policy for quite some time. I generally give plenty of time to allow the package to be delivered to open a case because sometimes things are held up.

 

I would have at least waited till at least the first week of march before beginning this to allow for delays in delivery. So, I do think you might be a bit unreasonable in terms of time frame, but not with you method of going through ebay's resolution centre.

 

 

*depends on the specific policies in regards to your country's eBay portal.

[UrbanFreestyle]

Thank you, sorry i should have clarified. 

The item was located in : Sawbridgeworth, United Kingdom and i am having it shipped to Exeter, Devon so all within the UK.

Royal mail state:

2nd Class Parcels offers a low-cost, reliable, UK-wide delivery service for parcels weighing up to 20kg that aims to deliver your parcel within 2–3 working days, including Saturdays.