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RTX 2060 Troubleshooting

Zanakinz
By Zanakinz
in Graphics Cards
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Go to solution Solved by Wormhole,

can you upload a picture, have you got a spare hdmi?

Posted

Hello!

 

I have upgraded to a 2060 from a 1060 as my girlfriend accidentally spilled some juice on top of my tower (which has air pockets for the fans) and presumably fried the GPU.  Everything else seems to be OK.

 

The problem I am having now is, when I am on my desktop and I change my resolution in the Nvidia graphics options to 4k (I have a 4k TV) OR 1440p it starts showing green snow.

These are a list of the issues I have personally came across when trying to up to graphics to 1440p-4k

1. Green snow (Guarenteed every time)

2. Flickering black then back on (Uncommon, only happened twice)

3. Switching to 1080p from 4k still shows green snow until I put it to 1024x768 then back up to 1080p (only happened once?)

 

I am unsure of what is exactly going on...  My HDMI cord wasn't long enough so I hooked it up to an HDMI extender, as well as my HDMI cord has a little wobble to it due to my girlfriend accidentally tripping and knocking it out.

 

When I get home from work i'll be trying it on my TV's ports # 3-4 since those may be hdmi 2.0.  I will also try disconnecting the extender..

 

My specs:

RTX 2060

Z87-A

HiSense 55" H6 UHD TV

i5-4670k

 

Any tips on what's going on or how to fix it would be much appreciated

 

Thank you,

Zanakinz

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Posted

Always use HDMI1 on TVs

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53 minutes ago, Wormhole said:

Always use HDMI1 on TVs

That's which one I am currently using.  Was unsure if maybe 3-4 was the 2.0 spot.

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If your TV is HDR you need HDMI 2.0b if it isnt HDR just a 2.0 cable, make sure your HDMI cable or HDMI extender isnt 1.4

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30 minutes ago, Wormhole said:

If your TV is HDR you need HDMI 2.0b if it isnt HDR just a 2.0 cable, make sure your HDMI cable or HDMI extender isnt 1.4

My TV is HDR-Compatible.  The specs say 2 2.0's and 2 1.4 slots

 

The extender is: https://www.insigniaproducts.com/pdp/NS-HZ316/4770800

 

I can only assume the extender is causing the issue because the original HDMI never caused this (but my girlfriend would constantly knock it out of the GPU..) Maybe its just not seated right, but I definitely pushed firmly.

 

I looked it up on amazon and it says 10.2gbps so I am assuming it would be 1.4 extender connecting to a 2.0 cord?

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27 minutes ago, Zanakinz said:

My TV is HDR-Compatible.  The specs say 2 2.0's and 2 1.4 slots

 

The extender is: https://www.insigniaproducts.com/pdp/NS-HZ316/4770800

 

I can only assume the extender is causing the issue because the original HDMI never caused this (but my girlfriend would constantly knock it out of the GPU..) Maybe its just not seated right, but I definitely pushed firmly.

 

I looked it up on amazon and it says 10.2gbps so I am assuming it would be 1.4 extender connecting to a 2.0 cord?

Yeah the extender is 1.4, 2.0 is 18Gbps

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Posted
2 minutes ago, Zanakinz said:

Okay, i'll attempt it without the 1.4 & if it works i'll just buy this cord from Amazon (its cheaper then the extender and longer then what I even have currently!)

https://www.amazon.com/dp/B00DI88YCC/ref=psdc_3236443011_t1_B00SI1JA0Y

Hopefully it works, if you're using HDR with your PC get a 2.0b to support it or turn HDR off

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1 hour ago, Wormhole said:

Hopefully it works, if you're using HDR with your PC get a 2.0b to support it or turn HDR off

I attempted taking the extender off & it still did not work.  Now its just black on 4k & on 1440p it shows green snow.

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can you upload a picture, have you got a spare hdmi?

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uninstall the drivers with DDU in safe mode and reinstall the newest 2060 drivers from the manufacturers website, and try removing the GPU and putting it back in.

 

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3 hours ago, Wormhole said:

can you upload a picture, have you got a spare hdmi?

You're right without directly stating it.  I went out and bought a 2070 because I was unsure.  I placed it in HDMI 3 (which is rated for 4k@60hz says the tv panel) and it still caused issues and then started to flicker.  At the final attempt before thinking the juice messed up my mobo...  I went to walmart and bought a 25ft HDMI Cable also rated at 2.0 & it worked now!  I marked this as the answer.

 

I'll also be uninstalling with DDU.

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36 minutes ago, Zanakinz said:

You're right without directly stating it.  I went out and bought a 2070 because I was unsure.  I placed it in HDMI 3 (which is rated for 4k@60hz says the tv panel) and it still caused issues and then started to flicker.  At the final attempt before thinking the juice messed up my mobo...  I went to walmart and bought a 25ft HDMI Cable also rated at 2.0 & it worked now!  I marked this as the answer.

 

I'll also be uninstalling with DDU.

Thats good, but are you able to refund one of the graphics cards thats a LOT of money.

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10 hours ago, Wormhole said:

Thats good, but are you able to refund one of the graphics cards thats a LOT of money.

Yes, they gave me the money back for the 2060 & didn't have any in stock so I only had one option: to upgrade :/.

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6 hours ago, Zanakinz said:

Yes, they gave me the money back for the 2060 & didn't have any in stock so I only had one option: to upgrade :/.

You're lucking to get a refund usually they just tell you to RMA.

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(◣_◢) Ryzen 5 1600,   Noctua NH-L12S,   Gigabyte GTX 1060 6G,   ASUS Prime B350 Plus,   HyperX Fury 8GB DDR4 (2666MHz - 1.3v),   SilverStone ET550-B,   Kingston 120GB SSD,   2TB HDD,   Cougar MX330,   Windows 10 Pro.  (◣_◢)

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37 minutes ago, Wormhole said:

You're lucking to get a refund usually they just tell you to RMA.

Yeah I know!  The store policy is 15 day return policy for almost all items, no questions asked.  (Bestbuy)

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