Apex Legends crashing

[gingerjax]

Every time I start Apex Legends it starts to use cpu then suddenly it crashes.

Can that be because my cpu does not support sse4.1 or is it something else?

I have all drivers up to date.

 

PC SPECS:

Asus p5e deluxe motherboard

Intel core 2 quad q6600

8 gb ddr2 800mhz

Amd r7 360 0c 2 gb

WD 500 GB HDD

Windows 10 pro

[Danioki]

for me it was the video drivers (vega 56). try looking for new ones.

[Ebony Falcon]

imma go ahead and say its ur specs, press alt and enter when it launches to get it to full screen mode becasue that can cause issues

[xAcid9]

Check windows Event Viewer for crash log?

[Spotty]

19 hours ago, gingerjax said:

Can that be because my cpu does not support sse4.1 or is it something else

Most likely this.

 

Quote

APEX LEGENDS MINIMUM SYSTEM REQUIREMENTS
OS: 64-bit Windows 7
CPU: Intel Core i3-6300 3.8GHz / AMD FX-4350 4.2 GHz Quad-Core Processor
RAM: 6GB
GPU: NVIDIA GeForce GT 640 / Radeon HD 7700
GPU RAM: 1 GB
HARD DRIVE: Minimum 30 GB of free space

 

[Koopak]

I've been trying to share this possible workaround for ALOT of Apex Legends crashes but aparently my reddit post got nixed. I pasted it below, i hope it helps.

https://www.reddit.com/r/apexlegends/comments/aoir82/possible_fix_for_memory_error_crashes_on_win7/

 

Possible fix for memory error crashes on Win7.

(TL;DR: The bellow is a guide to potentially fixing crash issues)

A lot of people have had various crashes with error messages saying that the game engine was unable to write to or read from specific memory addresses. For Win8 and Win10 users these issues are largely fixed by a couple of windows updates (ill try to look up the KB articles again and provide theme here as well.)

 

However for Win7 I have found no such solution, however, I had it suggested to me the issue may be solved by setting the Apex Legends process priority to High. This would be simple if not for Easy Anti Cheat which prevents even admins from changing process priority. Luckily this issue has been solved before with Fortnite (special thanks to Sky Status for the video below.)

 

https://www.youtube.com/watch?v=wzrG-KrJ2Ao

 

I've adapted this work around for Apex Legends and after 8 hours of game time have not had any further crashes so far. Bellow are links to a registry file you can download and run on any Windows OS and have the appropriate registry entries added for you. Links are spoopy though so i will also include a raw copy of the contents of the reg file so you can copy and paste it into a .txt and then rename to .reg as well as a guide to doing the registry edit manually.

 

Mega

Registry File: https://mega.nz/#!3rxiQKgI!jwDw1Od9O9_T26EP46sZIQ-GsEf9KiXCgFFN-68w1Uw

Zip File: https://mega.nz/#!PuoggaIZ!I0rJ85OdptVaIFanTPmzV39uwIbDVzPHmz9vGYsG4hU

 

Zippyshare

Registry File: https://www105.zippyshare.com/v/9kgrF0Nf/file.html

Zip File: https://www105.zippyshare.com/v/M1zJzTOl/file.html

 

Raw Reg (copy the lines of text between the lines into a .txt file, save, then change the extension to .reg then double click)

   

---

Windows Registry Editor Version 5.00

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Image File Execution Options\r5apex.exe\PerfOptions] "CpuPriorityClass"=dword:00000003

---

   

Guide to manual registry edit. (quotes are for highlighting, do not type them)

1. Open the start menu and type "regedit" this should bring up regedit.exe, open it.

2. Using the side panel with drop down arrows navigate to the bellow location. HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Image File Execution Options

3. Right click the "Image File Execution Options" folder, hover over "new", and select "Key", enter the name "r5apex.exe"

4. Right click the "r5apex.exe" folder, hover over "new", and select "Key", enter the name "PerfOptions"

5. Highlight "PerfOptions" on the left, in the white space in the right field, right click, hover over "new" and select "DWORD (32-bit) Value", Enter "CpuPriorityClass" for the name.

6. Double click the new "CpuPriorityClass" DWORD you created and in the new window ensure that the Base is set to Hexadecimal, then set the Value to "3"

7. Close Regedit

 

Final Notes: I have also been running the game in administrator mode, however i don't think that will be necessary with this fix, i will be testing later today and update. Also I am terrible with reddit formatting, if you have suggestions to help make this post clear, or other locations youd like me to copy pasta it, let me know, ill try to actually keep up with my PMs and this thread.

[Musonick]

Unfortunately it is...  every processor that lack SSE4.1 and SSE4.2 instructions are not able to start the game.

https://answers.ea.com/t5/Technical-Issues/AMD-Phenom-Crash-to-Desktop-after-choosing-training-or/td-p/7419153

In this post from EA is also stated that would be no fix at all for older processors like the Intel Core 2 Duo/Quad and Phenom II CPUs.

On 2/5/2019 at 6:47 PM, gingerjax said:

 

Can that be because my cpu does not support sse4.1 or is it something else?

 

 

 

 

[Giganthrax]

Apex Legends almost immediately crashes for me with a dxgi_error_device_hung error. 

 

Interestingly, this only happens when I attempt to play it on my 1080p 75fps monitor. When I play it on my 1360x768 60fps TV it works fine.

 

It's not the computer specs either because I'm getting stable 140-150fps on the TV on ultra settings. I tried rolling back Nvidia drivers, but that didn't do anything. 

 

EDIT: Interestingly, playing the game in Borderless Windowed fixed the crashing issue. Game quickly crashed again when I tried to go back to full screen.