Drive ID= unknown.
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Solved by seagate_surfer,
I checked the downloads available for your model and they have one for you dated 02 Nov 2018, I quote the following from their website, "This file format consists of a BIOS-executable file. To use it, download the file and copy it to a DOS-bootable USB flash drive, then boot the system to the USB flash drive and run the program.". So, you need to download this file to a USB flash drive and boot the computer from the USB, then it will run the update:
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