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NVMe Drive not working

Ja55ie
By Ja55ie
in Storage Devices
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Hi, so i recently upgraded my motherboard (from an ASUS H370M-Plus). My previous OS was on my ADATA SX6000 128GB MVMe Drive. When I upgraded my motherboard I installed a fresh new OS onto a new SSD (2.5"). I haven't touched my old NVMe drive after I upgraded my system. I know with some motherboards you need to be conscious of installing SATA M.2 drives as they occupy some SATA ports but since this is a PCIe based drive I don't think this is an issue. 

I wanted to format the drive, but when I plugged it into my new motherboard (ASUS Z370-P) it shows up on device manager as "REALTEK RTS5761 NVMe Drive RL6358AAN". On Disk Manager it is showing up as a unknown 252MB partition which I cannot format or anything. The only option it is giving me is to initialize disk as either MBR or GTP, but both do not work and an error of "Data error (cyclic redundancy check)." comes up. I tried 3rd party software to access the device and nothing is working. 

 

Is my drive broken? It was working fine for over half a year on my old motherboard and I have had no problems with it previously. 

Please let know what I should do before requesting an RMA. 

Thanks!

 

image.png.732b7bcdc9d8df77f0aaef1561a3df0c.pngimage.png.ecb3a5202a608081d7fe7bf3c719f0d9.pngimage.png.c86af87a4d01ab4eecacb5153ac1ebbb.png

 

| CPU: AMD Ryzen 7 5800X | Motherboard: MSI MPG X570 GAMING PLUS | CPU Cooler: MSI MAG CORELIQUID 240R 
 | GPU: MSI 3080 Ti VENTUS 3X 10G OC | | RAM: G.Skill Trident Z RGB 16 GB (2 x 8 GB) DDR4-3200 | PSU: MSI MPG A750GF Gold Fully-Modular | Mouse: MSI CLUTCH GM50 | Keyboard: MSI Vigor GK60 Cherry MX Red | 

| Headset: MSI DS502 GAMING Headset | Case: MSI MPG SEKIRA 100R | 

| Displays: AOC AGONAG241QX Gaming Monitor 24" & Acer CB282K 28.0" 2160p 60Hz HDR IPS | Wrist Rest: MSI Vigor WR01 Wrist  Rest | 

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Posted

You can try reseating the drive and see if that fixes things. If that doesn't fix anything you can open command prompt and type 

diskpart
(wait for diskpart to start)
list disk
list volume

and post the results of the command here.

¯\_(ツ)_/¯

 

 

Desktop:

Intel Core i7-11700K | Noctua NH-D15S chromax.black | ASUS ROG Strix Z590-E Gaming WiFi  | 32 GB G.SKILL TridentZ 3200 MHz | ASUS TUF Gaming RTX 3080 | 1TB Samsung 980 Pro M.2 PCIe 4.0 SSD | 2TB WD Blue M.2 SATA SSD | Seasonic Focus GX-850 | Fractal Design Meshify C | Windows 10 Pro

 

Laptop:

HP Omen 15 | AMD Ryzen 7 5800H | 16 GB 3200 MHz | Nvidia RTX 3060 | 1 TB WD Black PCIe 3.0 SSD | 512 GB Micron PCIe 3.0 SSD | Windows 11

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Posted
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33 minutes ago, BobVonBob said:

You can try reseating the drive and see if that fixes things. If that doesn't fix anything you can open command prompt and type 


diskpart
(wait for diskpart to start)
list disk
list volume

and post the results of the command here.

hey, this is what I got. 

 

 

image.png

| CPU: AMD Ryzen 7 5800X | Motherboard: MSI MPG X570 GAMING PLUS | CPU Cooler: MSI MAG CORELIQUID 240R 
 | GPU: MSI 3080 Ti VENTUS 3X 10G OC | | RAM: G.Skill Trident Z RGB 16 GB (2 x 8 GB) DDR4-3200 | PSU: MSI MPG A750GF Gold Fully-Modular | Mouse: MSI CLUTCH GM50 | Keyboard: MSI Vigor GK60 Cherry MX Red | 

| Headset: MSI DS502 GAMING Headset | Case: MSI MPG SEKIRA 100R | 

| Displays: AOC AGONAG241QX Gaming Monitor 24" & Acer CB282K 28.0" 2160p 60Hz HDR IPS | Wrist Rest: MSI Vigor WR01 Wrist  Rest | 

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49 minutes ago, BobVonBob said:

You can try reseating the drive and see if that fixes things. If that doesn't fix anything you can open command prompt and type 


diskpart
(wait for diskpart to start)
list disk
list volume

and post the results of the command here.

In addition;

image.png

| CPU: AMD Ryzen 7 5800X | Motherboard: MSI MPG X570 GAMING PLUS | CPU Cooler: MSI MAG CORELIQUID 240R 
 | GPU: MSI 3080 Ti VENTUS 3X 10G OC | | RAM: G.Skill Trident Z RGB 16 GB (2 x 8 GB) DDR4-3200 | PSU: MSI MPG A750GF Gold Fully-Modular | Mouse: MSI CLUTCH GM50 | Keyboard: MSI Vigor GK60 Cherry MX Red | 

| Headset: MSI DS502 GAMING Headset | Case: MSI MPG SEKIRA 100R | 

| Displays: AOC AGONAG241QX Gaming Monitor 24" & Acer CB282K 28.0" 2160p 60Hz HDR IPS | Wrist Rest: MSI Vigor WR01 Wrist  Rest | 

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Posted

Well that's a thinker. It's still showing up as a 250 mb drive, so formatting probably won't help. My only thoughts are try reseating the drive again. Realtek makes SSD controllers, so it looks like it's showing you the SSD controller instead of the SSD storage, which definitely shouldn't be happening.

¯\_(ツ)_/¯

 

 

Desktop:

Intel Core i7-11700K | Noctua NH-D15S chromax.black | ASUS ROG Strix Z590-E Gaming WiFi  | 32 GB G.SKILL TridentZ 3200 MHz | ASUS TUF Gaming RTX 3080 | 1TB Samsung 980 Pro M.2 PCIe 4.0 SSD | 2TB WD Blue M.2 SATA SSD | Seasonic Focus GX-850 | Fractal Design Meshify C | Windows 10 Pro

 

Laptop:

HP Omen 15 | AMD Ryzen 7 5800H | 16 GB 3200 MHz | Nvidia RTX 3060 | 1 TB WD Black PCIe 3.0 SSD | 512 GB Micron PCIe 3.0 SSD | Windows 11

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  • 1 year later...
Posted

I will just say this, I don't trust the REALTEK SSD controller from the reliability point of view. Probably some firmware bug or firmware corruption. Just send it for a warranty. You could probably try flashing the firmware, but that could void the warranty (they can say that you did it to kill the drive, and send it for warranty), and that isn't guaranteed to help. 

   
 
 
 
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CPU : Intel 14gen i7-14700K
COOLER :  Thermalright Peerless Assassin 120 White + Thermaltake toughfan 12 white + Thermal Grizzly - CPU Contact Frame Intel 13./14. +  Coollaboratory Liquid Ultra
GPU : MSI RTX 2070 Armor @GPU 2050MHz Mem 8200MHz -> USB C 10Gb/s cable 2m -> Unitek 4x USB HUB 10 Gb/s (Y-HB08003)
MOBO : MSI MEG Z690 UNIFY
RAM :  Corsair VENGEANCE DDR5 RAM 64 GB (2 x 32 GB) 6400 MHz CL32 (CMK64GX5M2B6400C32)
SSD : Intel Optane 905P 960GB U.2 (OS) + 2 x WD SN850X 4TB + 2 x PNY CS3140 2TB + PLX88024 PCIe switch (PCIE 4.0 x8 -> 4 x M.2 PCIe 4.0 x4) -> 4 x Plextor M8PeG 1TB + flexiDOCK MB014SP-B -> Crucial MX500 2TB + GoodRam Iridium PRO 960GB + Samsung 850 Pro 512GB
HDD : WD White 18TB WD180EDFZ + SATA port multiplier adp6st0-j05 (JMB575) ->  WD Gold 8TB WD8002FRYZ + WD Gold 4TB WD4002FYYZ + WD Red PRO 4TB WD4001FFSX + WD Green 2TB WD20EARS
EXTERNAL
HDD/SSD :  		XT-XINTE LM906 (JMS583) -> Plextor M8PeG 1TB + WD My Passport slim 1TB + LaCie Porsche Design Mobile Drive 1TB USB-C + Zalman ZM-VE350 -> Goodram IRDM PRO 240GB
PSU :  Super Flower leadex platinum 750 W biały -> Bitfenix alchemy extensions białe/białe + AsiaHorse 16AWG White 
UPS :  CyberPower CP1500EPFCLCD -> Brennenstuhl primera-line 8 -> Brennenstuhl primera-line 10
LCD : LG 32UD59-B + LG flatron IPS236 -> Silverstone SST-ARM11BC
CASE :  Fractal R5 Biały + Lian Li BZ-H06A srebrny + flexiDOCK MB014SP-B + 6 x Thermaltake toughfan 14 white + Thermalright TL-B8W
SPEAKERS :  PC -> TOSLINK 2m -> Linkfor ULK073 1x4 Digital SPDIF Splitter (B07MJ4TLWQ) -> TOSLINK 0.5m -> Aiyima A80 ( or Aune S6 Pro -> RCA ->  Aiyima A80 ) -> Polk S20e black -> Monoprice stand 16250
HEADPHONES : PC -> TOSLINK 2m -> Linkfor ULK073 1x4 Digital SPDIF Splitter (B07MJ4TLWQ) -> TOSLINK 0.5m -> Aune S6 Pro -> 2 x Monoprice Premier 1.8m 16AWG 3-pin XLR -> Monoprice Monolith THX AAA 887 -> 4-pin XLR na 2 x 3.5mm 16 cores OCC 2m Cable -> HiFiMAN Edition XS -> sheepskin pads + 4-pin XLR na 2 x 2.5mm ABLET silver 2m  Cable -> Monoprice Monolith M1060 + Brainwavz HM100 -> Brainwavz sheepskin oval pads + Wooden double Ɪ Stand + Audio-Technica ATH-MSR7BK -> sheepskin pads + Multibrackets MB1893 + Sennheiser Momentum 3 +  Philips Fidelio X2HR/00 + JBL J88 White
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Posted
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On 8/21/2020 at 11:58 AM, silentgut said:

Hi @Ja55ie,

 

Got the same issue with that NVME (realtek rts 5761 nvme drive). It is showing 252MB Unallocated. and im unable to initialize.

 

Have you solved your issue? if yes, can you share it here.

 

 

Hi, unfortunately I did not fix the issue and had to chuck the drive. If you have warranty though I would suggest RMA the drive if you can. 

| CPU: AMD Ryzen 7 5800X | Motherboard: MSI MPG X570 GAMING PLUS | CPU Cooler: MSI MAG CORELIQUID 240R 
 | GPU: MSI 3080 Ti VENTUS 3X 10G OC | | RAM: G.Skill Trident Z RGB 16 GB (2 x 8 GB) DDR4-3200 | PSU: MSI MPG A750GF Gold Fully-Modular | Mouse: MSI CLUTCH GM50 | Keyboard: MSI Vigor GK60 Cherry MX Red | 

| Headset: MSI DS502 GAMING Headset | Case: MSI MPG SEKIRA 100R | 

| Displays: AOC AGONAG241QX Gaming Monitor 24" & Acer CB282K 28.0" 2160p 60Hz HDR IPS | Wrist Rest: MSI Vigor WR01 Wrist  Rest | 

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  • 2 weeks later...
Posted

eu tenho o mesmo problema, no windows, eu faço isso:

Dispositivos Maneger / driver de atualização do dispositivo, após esta etapa o SSD virá aparecer no gerenciador de disco do dispositivo novamente, então irei atualizar o firmware 

SX6000Pro_FWUpdate_V9002s34_20200110.rar ADATA_SSDToolBoxSetup.zip

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  • 5 years later...
Posted

adata use b16 3d tlc .

IF YOUR SSD LOSE SSD NAME LIKE "ADATA " THIS MEAN YOUR FIRMWARE LOST .YOU MUST RE MP 

UPDATE ONLY AVLABLE ON "WRITE PROTECT OR BAD BLOCK TO MUCH"

 

OPEN MP CLICK AUTO DETECT .TO READ NAND FLASH ID 

2C A4 08 32 IS B16 USE THIS VERSION (B16)

CLICK DL MODE "MY SSD HAVE EPROM IC " 

RTS5763DL_SSD_MPTool_v1.80.0.0_20190616_R_B17A_2.7z RTS5763DL_SSD_MPTool_v1.80.0.0_20200110_R_B16A.7z

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