Windows crashes on update constantly.

[guyman70718]

Hey, awhile ago I got my friend to jump to PC from PS4 for $300 by showing him a newegg bundle of a ryzen 5 2400g, 8gb of G.Skill 2400mhz ram and an asrock a320m-HDV. When we built the system, we had this weird issue where it wouldnt install windows. It would do the install with the USB just fine, but when we tried to boot to the first time setup, we just gor a black screen. We tried everything from new ram to new gpu, different versions of windows and RMAing the mobo. Nothing worked. In the end we just put the HDD in a different pc and did setup there, then swapped the hdd back. For awhile, I forgot about it. He upgraded from the igpu to a gtx 1070 used deal after the mining crash, and recently got a VR headset too. It is a mixed reality headset. He didnt have some features for some reason, and we found out he is still on windows 1803. He started thd update, but on the getting windows ready screen it froze, circle stopped moving. We left it for about half anhour and it was still frozen, so he force rebooted it, to then it booted to an “undoing changes screen” and it went back to normal. We tried a few things like chdisk and disabling all services except microsoft ones but it still did the same thing. Then we tried media creation tool’s upgrade this pc function, which started installing then went to a black screen. We left it again for about 20 mins before force restarting it to which it booted up with some error that I googled, and the solution was to disable microsoft store developer mode (which I dont know why was on). Then we did it again, same result but with a different error. “The installation failed during the SECOND_BOOT phase with an error during MIGRATE_DATA operation.” I googled some fixes but they all seemed to be things we already tried or dont apply to us (for example, it could be an antivirus, but he has none) The only idea I have left is to do what we dis last time and put his ssd in a new pc to update it, but im doubtful if even that will work, and if it did its a pretty shitty solution. Thanks to anyone who read the whole story.

[That_PC_Kid]

Is the RAM compatible with your motherboard? Check the QVL for it.

[That_PC_Kid]

Oh and make sure the BIOS supports 2nd Generation Ryzen

[CharminUltraStrong]

Just now, That_PC_Kid said:

Is the RAM compatible with your motherboard? Check the QVL for it.

It's highly unlikely, the QVL stuff was only somewhat necessary for RYZEN around launch but nowadays with how wildly RYZEN is supported, it's a non issue. The problem here is most likely a windows install issue, windows hates it when you setup the OS in a different system or when you change PC parts around. Try taking the GPU out and running the update while the display is connected to the mobo. Having that new 1070 in there could be causing the problem @guyman70718 

[That_PC_Kid]

1 minute ago, CharminUltraStrong said:

It's highly unlikely, the QVL stuff was only somewhat necessary for RYZEN around launch but nowadays with how wildly RYZEN is supported, it's a non issue. The problem here is most likely a windows install issue, windows hates it when you setup the OS in a different system or when you change PC parts around. Try taking the GPU out and running the update while the display is connected to the mobo. Having that new 1070 in there could be causing the problem @guyman70718 

I literally just built my PC a few months ago with a B350 motherboard and Ryzen 5 2400G and my RAM was incompatible which caused a ton of issues. QVL is still an issue. 

[guyman70718]

@That_PC_Kid

mobo supports 2nd gen ryzen, and bios is latest. And I haven’t exactly checked ram compatibility but ive tried other sticks of ram I have before. But yeah ill check compatibility.

 

@CharminUltraStrong

I already know it’s probably not the best idea but we seriously spent days trying to get it to display setup and it just wouldnt. I can try without the GPU though. 

 

Thanks for your tips, ill try both.

[guyman70718]

11 hours ago, That_PC_Kid said:

I literally just built my PC a few months ago with a B350 motherboard and Ryzen 5 2400G and my RAM was incompatible which caused a ton of issues. QVL is still an issue. 

Nope, his ram is on AMD's Certified support list. I don't think it could be a compatibility thing. In fact, I actually found the combo he has. 

[CharminUltraStrong]

13 hours ago, That_PC_Kid said:

I literally just built my PC a few months ago with a B350 motherboard and Ryzen 5 2400G and my RAM was incompatible which caused a ton of issues. QVL is still an issue. 

It was most likely an issue with the board, B350 boards don't play nice with the new Ryzen chips and require BIOS updates.

[That_PC_Kid]

13 hours ago, CharminUltraStrong said:

It was most likely an issue with the board, B350 boards don't play nice with the new Ryzen chips and require BIOS updates.

nah, I had already updated it with an old athlon APU. It was because the RAM I had wasn't on the QVL. For me though, the system would start up and run for like 5 minutes then BSoD. When I switched the RAM it worked.

[homeap5]

First of all - using second computer to install or update system is not a shitty solution at all. All that myths that Windows hates hardware changes and that's why you have issues, are wrong. Windows is universal OS that supports all hardware. Change motherboard or other parts do not make your system different - system will use drivers only for current configuration, not all possible drivers installed on your system. It MAY have problem with startup drivers rarely, but if your system boot into desktop without BSOD, that means proper drivers are loaded and system is running with your hardware.

 

But anyway, problem seems to be with OC. Try to disable X.M.P. and CPU OC while you updating Windows.

 

[guyman70718]

5 hours ago, homeap5 said:

First of all - using second computer to install or update system is not a shitty solution at all. All that myths that Windows hates hardware changes and that's why you have issues, are wrong. Windows is universal OS that supports all hardware. Change motherboard or other parts do not make your system different - system will use drivers only for current configuration, not all possible drivers installed on your system. It MAY have problem with startup drivers rarely, but if your system boot into desktop without BSOD, that means proper drivers are loaded and system is running with your hardware.

  

But anyway, problem seems to be with OC. Try to disable X.M.P. and CPU OC while you updating Windows.

 

No OC, he has a A320 chipset. I found something about WiFi cards affecting it though, wifi cards from gateway DX 4860s. Which is where he got his wifi card, an old one of those. We're gonna try and take it out and do the update again.

[homeap5]

1 hour ago, guyman70718 said:

No OC, he has a A320 chipset.

That only means his CPU cannot be overclocked. GPU still may have OC and ram may be faulty or overclocked by X.M.P.

[guyman70718]

27 minutes ago, homeap5 said:

 That only means his CPU cannot be overclocked. GPU still may have OC and ram may be faulty or overclocked by X.M.P.

I'll check the ram but I know for the gpu is stock. Being an old mining card, i'm worried an OC will push it too far and kill it. But, if it was an OC thing wouldn't it happen other times as well? He only has issues when updating windows.

[homeap5]

17 minutes ago, guyman70718 said:

I'll check the ram but I know for the gpu is stock. Being an old mining card, i'm worried an OC will push it too far and kill it. But, if it was an OC thing wouldn't it happen other times as well? He only has issues when updating windows.

Who knows. I have old GPU that works without problem when you test it using heavy stuff (heavy for old card - games that uses 100% GPU, benchmarks etc.), but freezes whole system (Windows and Linux) when you're watching youtube videos (or any high resolution videos).

 

More probable that it's ram problem.

[guyman70718]

1 hour ago, homeap5 said:

Who knows. I have old GPU that works without problem when you test it using heavy stuff (heavy for old card - games that uses 100% GPU, benchmarks etc.), but freezes whole system (Windows and Linux) when you're watching youtube videos (or any high resolution videos).

 

More probable that it's ram problem.

I mean, his igpu has an OC, could it be that? It is enabled but not being used.

[guyman70718]

I tried the update without the wifi card installed and it crashed with a new error this time.

2019-01-30 21:27:25, Error                 MOUPG  CDlpActionImpl<class CDlpErrorImpl<class CDlpObjectInternalImpl<class CUnknownImpl<class IMoSetupDlpAction> > > >::Suspend(1066): Result = 0xC1800104[gle=0x00000002]
2019-01-30 21:27:25, Error                 MOUPG  CSetupManager::ExecuteInstallMode(788): Result = 0x800705BB
2019-01-30 21:27:25, Error                 MOUPG  CSetupManager::ExecuteDownlevelMode(390): Result = 0x800705BB
2019-01-30 21:27:25, Error                 MOUPG  CSetupManager::Execute(282): Result = 0x800705BB
2019-01-30 21:27:25, Error                 MOUPG  CSetupHost::Execute(400): Result = 0x800705BB
2019-01-30 21:29:19, Error                 MOUPG  CSetupResponseTemplate<class IDlpResponse>::OnCancel(238): Result = 0x800704C7
2019-01-30 21:29:19, Error                 MOUPG  CSetupResponseTemplate<class IDlpResponse>::ExecuteRoutine(143): Result = 0x800704C7
2019-01-30 21:29:19, Error                 MOUPG  CDlpResponseImpl<class CDlpErrorImpl<class CDlpObjectInternalImpl<class CUnknownImpl<class IDlpResponse> > > >::Execute(1743): Result = 0x800704C7
2019-01-30 21:29:19, Error                 MOUPG  CDlpActionImpl<class CDlpErrorImpl<class CDlpObjectInternalImpl<class CUnknownImpl<class IMoSetupDlpAction> > > >::ExecuteResponse(1178): Result = 0x800704C7
2019-01-30 21:29:19, Error                 MOUPG  CDlpActionEula::ExecuteRoutine(198): Result = 0xC1900110
2019-01-30 21:29:19, Error                 MOUPG  CDlpActionImpl<class CDlpErrorImpl<class CDlpObjectInternalImpl<class CUnknownImpl<class IMoSetupDlpAction> > > >::Execute(441): Result = 0xC1900110
2019-01-30 21:29:19, Error                 MOUPG  CDlpTask::ExecuteAction(3259): Result = 0xC1900110
2019-01-30 21:29:19, Error                 MOUPG  CDlpTask::ExecuteActions(3413): Result = 0xC1900110
2019-01-30 21:29:19, Error                 MOUPG  CDlpTask::Execute(1644): Result = 0xC1900110
2019-01-30 21:29:19, Error                 MOUPG  CSetupManager::ExecuteTask(2478): Result = 0xC1900110
2019-01-30 21:29:19, Error                 MOUPG  CSetupManager::ExecuteTask(2441): Result = 0xC1900110
2019-01-30 21:29:19, Error                 MOUPG  CSetupManager::ExecuteInstallMode(780): Result = 0xC1900110
2019-01-30 21:29:19, Error                 MOUPG  CSetupManager::ExecuteDownlevelMode(390): Result = 0xC1900110
2019-01-30 21:29:23, Error                 MOUPG  CDlpTask::Cancel(980): Result = 0xC1800104[gle=0x00000003]
2019-01-30 21:29:23, Error                 MOUPG  CDlpTask::Cancel(984): Result = 0xC180010A[gle=0x00000003]
2019-01-30 21:29:23, Error                 MOUPG  CDlpTask::Cancel(980): Result = 0xC1800104[gle=0x00000003]
2019-01-30 21:29:23, Error                 MOUPG  CSetupManager::Execute(282): Result = 0xC1900110
2019-01-30 21:29:23, Error                 MOUPG  CSetupHost::Execute(400): Result = 0xC1900110

I really have no clue what the problem could be this time.

[homeap5]

Do you try what I recommend?