optane (optane memory issue) no compatible disk for intel optane memory

[flyingpingu]

I have a 32gb intel optane module, when loading the optane software, I have this message appear "no compatible disk for intel optane memory" (picture attached) 

 

i cant see it in device manager or the bios either.

 

but if i download intel ssd toolbox, i can see it there but not able to erase it. (picture attached).

 

i have checked all the bios setting and all the good, i have an msi motherboard that has optane genius on it and have even tried running this.

 

i had it running when i 1st rebuilt the system the other week, then i decided to install water cooling system so took all apart, problem started when it was all put back in.

 

i have tested it on another system and had no problem with it.

 

system running: 

windows 10 pro

msi z370 sli plus

i7 8700k

asus strix 1070 x 2 (sli)

corsair vengeance 32gb ddr4

[mxk]

Are you trying to accelerate your HDD?

[flyingpingu]

@mxk. yes. 

[flyingpingu]

problem fixed after 2 hours on the phone with intel, somehow my windows version didn't have the correct inbedded drivers.

[Metalfreak665]

On 1/17/2019 at 6:41 PM, flyingpingu said:

problem fixed after 2 hours on the phone with intel, somehow my windows version didn't have the correct inbedded drivers.

What drivers exactly?? Im having this issue, I had optane running just fine for 9 months and now this just happened and all my setting and everything is correct