packet loss

[Qtip1318]

can someone please tell me what might be going on im so lost and i have done everything i can think of. i have 300/300 speed for my internet and when i play blackops 4 i get 6-10% packet lost and cant joing blackout at all when i play pubg i get 3-8% packet lost on the download side when i do ping test on my computer to google and lots of other servers i have no problem i dont know what i should or can do any more.

what i have dose is my ISP has replaced all hardware in my network, i have reinstall the os and games that i am having problems with. i port forwarded everything that need to be i also tested it in dmz mode. and I contacted activation about 1 month ago about it. i am really lost and dont know what to do 

 

[NinJake]

Are you hardwired or on wifi? What ISP do you have?

[Qtip1318]

i am wired i have bell fiber my dad is on the same isp with 25/2 same network gear and no problems we live about 5 mins away from each other